CentralReach vs Therasoft

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Our analysts compared CentralReach vs Therasoft based on data from our 400+ point analysis of Mental Health Software, user reviews and our own crowdsourced data from our free software selection platform.

CentralReach Software Tool
Therasoft Software Tool

Product Basics

CentralReach is a single one-stop solution to organize all practice requirements from scheduling to billing to authorization and claims management. It increases the productivity of the practice by bringing all the ABA critical workflows in one place.

It has different offerings tailor-made for new and small practices and large and multi-site practices. It is specifically designed for behavioral health, speech therapy, speech therapy, multi-specialty and PK-12 education industries.
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Therasoft is an all-in-one web-based platform designed for psychiatrists, therapists and mental health professionals to simplify patient encounters, billing and daily practice workflows. Providers can leverage its clinical assessment, treatment planner and progress note modules with extensive templates to provide better patient care. Device-agnostic, its centralized calendar helps manage workflows, track appointments, display practice status, provide teletherapy and more.

It handles the entire billing cycle, including eligibility verification, claim submission, statement generation and payment tracking. It also handles client intake, payment processing and the e-prescribing of controlled substances. It keeps patient data and communication secure with SSL certificates, fingerprint and encryption protocols.
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$50/Employee, Monthly
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Tailored to your specific needs
$69/Therapist, Monthly
Get a free price quote
Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Accurate Scheduling: Easily books appointments, matching clinical, staff and clinician availability and calendars for accurate scheduling.  
  • Billing Efficiently: Streamlines billing from start to finish, converting every appointment to a timesheet for easy invoicing, payroll and claim processing.  
  • Documentation of Clinical Data: Comes equipped with customizable forms to document clinical session summary and reports, and electronically collect patient’s signatures on the spot.  
  • Payroll Accuracy: Tracks worked hours and assigns pay rates to accurately manage and process payroll.  
  • Document Management: Manages and tracks all employee onboarding documentation, and keeps clinicians’ credentials up to date.  
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  • Streamlined Scheduling: Therasoft simplifies the process of booking and managing appointments, reducing the time spent on administrative tasks and allowing more time for client care.
  • Enhanced Client Communication: With integrated messaging systems, Therasoft facilitates secure and efficient communication between therapists and their clients, ensuring privacy and convenience.
  • Comprehensive Record Keeping: Therasoft's robust documentation features allow for the easy creation, storage, and retrieval of client notes, treatment plans, and other essential records, ensuring compliance and improving care quality.
  • Billing Simplified: The software automates the billing process, including insurance claims and payments, reducing errors and freeing up time for more critical tasks.
  • Improved Client Engagement: Therasoft includes tools for homework assignments and progress tracking, helping clients stay engaged in their therapy process and achieve better outcomes.
  • Accessible Anywhere: Being cloud-based, Therasoft offers the flexibility to access client information and manage tasks from any location, enhancing the ability to provide care remotely.
  • Data Security: Therasoft prioritizes the security of sensitive client data with robust encryption and compliance with industry standards, giving both therapists and clients peace of mind.
  • Customizable Features: The software allows for customization to fit the unique needs of each practice, including therapy modalities, session types, and more, ensuring a personalized experience.
  • Insightful Reporting: Therasoft's reporting tools provide valuable insights into practice trends, financial health, and client progress, aiding in informed decision-making.
  • Marketing Support: With built-in marketing tools, Therasoft helps therapists grow their practice by attracting new clients and retaining existing ones through effective outreach strategies.
  • Continuing Education Resources: Therasoft offers access to a range of educational materials and training opportunities, supporting therapists in their professional development and ensuring they stay current with best practices.
  • Peer Support Network: The platform includes a community feature that connects therapists with peers for advice, collaboration, and support, fostering a sense of professional community.
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  • Human Resources: Effectively manages employees and tracks time-off requests, benefits and distributed assets.  
  • Secure Communication: Helps healthcare professionals securely communicate with staff members and clients through an internal electronic mail system and chat messenger.  
  • Improve Client Experience: Enhances client-provider communication, giving clients access to an account to view their clinical records, schedule, invoices and more.  
  • Viewing Options for Appointments: Allows viewing of exactly what you need with integrated systems. Syncs clients and staff in one simple view tool.  
  • Integration with Payroll and Billing: Coded appointments make billing and claims an effortless process. Once an appointment is converted to a timesheet, the payroll and claims process has already begun.  
  • Data Collection and Reporting: Improve efficiency and grow the medical practice using CentralReach’s software before, during and after appointments.  
  • Code and Customize to Track and Grow: Customizable rate codes make payroll simple and seamless. Assign staff codes based on pay rate, performance and hours worked.  
  • Track Claims for Clients: Makes every stage of billing with the advanced system designed for AMA professionals. Matches each appointment with a specific authorization and billing codes, thus making generating claims very easy. 
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  • Clinical Documentation: Access and utilize clinical data and numerous automation templates to execute clinical assessments, map treatment plans and generate DSM-IV and DSM-5 compatible session and progress notes. Record all client encounters with e-signature, time-stamp and smart lock for robust data security and privacy. 
  • Practice Scheduling: Provides a centralized color-coded calendar to track and manage appointments, tasks, staff workflows, meetings and schedules and billing notifications. Handle client preferences, appointment reminders, cancellations and recurring appointments. 
  • Patient Intake: Reduce transcription errors with authorization and eligibility verification for its online patient registration module. 
  • Billing and Payment Processing: Handles patient copayments and partial payments. Generate and send invoices and billing statements. Process credit card, cash and e-transactions, securely store client and credit data to track outstanding payments and get paid over time. 
  • Claims Management: Leverage single-click or batch submission and ERA automation to seamlessly submit electronic claims to more than 4,000 payers across the country. Fill CMS-1500 and HCFA claim forms and track payments with ease. 
  • E-prescribing: Utilize its exhaustive pharmacy network, meaningful-use compatible drug database and refill tracker to conveniently prescribe medications, including controlled substances. Verify allergy and drug interactions and manage refills with ease. 
  • Teletherapy: Provide cost-effective, secure and device-agnostic teletherapy sessions that seamlessly integrate with the practice workflow through the centralized calendar. 
  • Social Media Marketing: Along with analytics and SEO, the vendor offers this service. Creates encrypted emails, professional websites and social media pages to increase the digital presence of a practice. 
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Product Ranking

#17

among all
Mental Health Software

#34

among all
Mental Health Software

Find out who the leaders are

Analyst Rating Summary

75
84
90
79
60
60
41
79
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Mental Health Billing
Online and Telepsychiatry
Compliance and Security
Patient Engagement
Mental Health Billing
Online and Telepsychiatry
Patient Engagement
Mental Health EHR

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CentralReach
Therasoft
+ Add Product + Add Product
Compliance And Security Dashboards And Reports Electronic Prescribing Mental Health Billing Mental Health Coding Mental Health EHR Mobile Capabilities Notes And Templates Online And Telepsychiatry Patient Engagement Platform Capabilities 90 60 41 95 83 79 27 67 92 90 79 60 79 100 83 97 82 80 100 100 0 25 50 75 100
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91%
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83%
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17%
83%
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92%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
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36%
55%
0%
45%

User Sentiment Summary

Great User Sentiment 235 reviews
Great User Sentiment 294 reviews
86%
of users recommend this product

CentralReach has a 'great' User Satisfaction Rating of 86% when considering 235 user reviews from 4 recognized software review sites.

88%
of users recommend this product

Therasoft has a 'great' User Satisfaction Rating of 88% when considering 294 user reviews from 1 recognized software review sites.

3.8 (48)
n/a
4.32 (112)
n/a
4.6 (73)
4.4 (294)
3.1 (2)
n/a

Synopsis of User Ratings and Reviews

User Friendly: The system is easy to use and intuitive, as noted by approximately 78% of users who mention the system’s usability.
Functionality: CentralReach offers a robust suite of successful business management tools, as reported by 52% of the users who mention the product’s functionality.
Customizations: About 83% of users noted that this system is easy to customize as per their business’s needs.
Support: Support for the system can be slow, with some users noting that their support can be time-consuming, as reported by 60% of users who mention support.
User Interface: About 78% of users who mentioned the platform’s interface noted that it was easy to navigate through.
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Streamlined Billing: Therasoft's integrated billing features, including electronic claims submission and payment processing, simplify the billing process for mental health professionals, saving them time and reducing administrative burdens.
Enhanced Client Engagement: The client portal facilitates communication and collaboration between therapists and clients, allowing for appointment scheduling, secure messaging, and sharing of treatment plans and resources.
Improved Clinical Documentation: Therasoft's customizable templates and progress note features help mental health professionals efficiently document client sessions, track treatment progress, and maintain comprehensive clinical records.
Efficient Scheduling: The platform's scheduling tools enable therapists to manage their appointments effectively, reducing scheduling conflicts and ensuring smooth workflow.
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Reporting: Nearly 40% of the users who mention the reporting feature said it is very not very useful and does not make them efficient.
Learning Curve: The learning curve is quite steep and can be difficult, according to 83% of reviewers who mention learning how to use this software.
Downtime: Almost 100% of the users who mentioned software downtime and updates state that the downtime is quite frequent, and data cannot be accessed during updates and maintenance, slowing down productivity.
Advanced Features: The advanced features of CentralReach have many problems and slow processes down, as mentioned by 87% of the users who talked about advanced offerings.
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Difficult to Navigate: Users have reported the software can be difficult to navigate, especially for those who are not tech-savvy.
Limited Features: Some users have expressed disappointment with the limited features offered by the software, finding them insufficient for their needs.
Technical Issues: There have been reports of technical issues, such as glitches and bugs, which can be frustrating for users.
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CentralReach provides a robust suite of business management tools that most users find useful for their practice. Its features support critical management tasks that help users organize and streamline their processes. Its scheduling feature is quite useful for a majority of the users. However, users have to go through many steps to get to the feature they want. It does not let users create notifications for documents about to expire. Users have to frequently readjust appointments as it doesn’t always save entered notes.

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Is Therasoft the "therapy" your practice needs to thrive? User reviews from the past year suggest Therasoft is a solid, if unremarkable, practice management solution for mental health professionals. Users praise its ease of use and affordability, highlighting its intuitive interface and reasonable pricing compared to competitors like SimplePractice or TherapyNotes. One user raved about the "top-notch customer support," emphasizing the quick response times and helpful guidance provided by the Therasoft team. However, some users found the reporting features "confusing," struggling to extract specific data points despite the abundance of available reports. While Therasoft boasts a comprehensive suite of features, including scheduling, billing, and e-prescribing, no single feature stands out as particularly innovative or groundbreaking. Ultimately, Therasoft seems best suited for smaller practices or solo practitioners seeking a reliable and budget-friendly solution. Larger practices with more complex needs might find Therasoft lacking the depth and sophistication of its more robust competitors.

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