CentralReach vs NextGen Enterprise

Last Updated:

Our analysts compared CentralReach vs NextGen Enterprise based on data from our 400+ point analysis of Mental Health Software, user reviews and our own crowdsourced data from our free software selection platform.

CentralReach Software Tool

Product Basics

CentralReach is a single one-stop solution to organize all practice requirements from scheduling to billing to authorization and claims management. It increases the productivity of the practice by bringing all the ABA critical workflows in one place.

It has different offerings tailor-made for new and small practices and large and multi-site practices. It is specifically designed for behavioral health, speech therapy, speech therapy, multi-specialty and PK-12 education industries.
read more...

NextGen Enterprise helps multi- and single-specialty practices handle clinical and administrative tasks like appointment scheduling and revenue management. It provides practice management, charting, telehealth, a patient portal and analytics tools.

Its comprehensive features, specialty-specific content and scalable design make it a valuable asset for practices seeking to enhance their operational efficiency and improve patient outcomes.

Potential users should be aware of the initial setup and learning curve associated with implementation. Additionally, it doesn’t provide robust integrative capabilities.

Pricing is based on a subscription model, with costs varying depending on the practice size, number of users and specific features selected.

To explore other popular solutions that NextGen Enterprise offers, visit our NextGen Enterprise company page.

read more...
$50/Employee, Monthly
Get a free price quote
Tailored to your specific needs
$600/Provider, Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Accurate Scheduling: Easily books appointments, matching clinical, staff and clinician availability and calendars for accurate scheduling.  
  • Billing Efficiently: Streamlines billing from start to finish, converting every appointment to a timesheet for easy invoicing, payroll and claim processing.  
  • Documentation of Clinical Data: Comes equipped with customizable forms to document clinical session summary and reports, and electronically collect patient’s signatures on the spot.  
  • Payroll Accuracy: Tracks worked hours and assigns pay rates to accurately manage and process payroll.  
  • Document Management: Manages and tracks all employee onboarding documentation, and keeps clinicians’ credentials up to date.  
read more...
  • Streamline Note-Taking: Keith M. Nord, MD, an Orthopedic Hand Surgeon with Sports Orthopedics & Spine conducted between 1,500 and 2,000 visits after using “Ambient Assist” (AI-powered notetaking tool). He no longer faces a "massive stack of notes" at the end of each day, and can now leave the office by 5:00 pm, contributing to a better work-life balance and preventing burnout.
  • Improve Care Quality: Intuitive behavioral health templates allowed clinicians at Arizona Youth and Family Services (AYFS) to easily complete clinical tasks and record client encounters in detail, helping them streamline documentation process. The platform also provided real-time data, including cancellation and no-show rates, which allowed AYFS staff to monitor and address these issues.
  • Boost Financial Performance: Syracuse Community Health Center achieved a 20% improvement in net collections over 12 months and a 10% decline in gross denials. Additionally, their total A/R days decreased by more than 20% over 12 months, with total insurance A/R days averaging 26 days.
  • Increase Patient Engagement: OrthoTennessee, serving over 300,000 patients annually, quickly achieved a 68% patient enrollment rate after implementing NextGen PxP Portal.
  • Meet Regulatory Requirements: If you’re worried about keeping up with regulatory compliance, you can’t go wrong with NextGen Enterprise. According to our analysis, it scored 91 for platform security and compliance. The system helps you follow FHIR, HIPAA, HITECH, MIPS, Meaningful Use and ONC-ATCB standards.
read more...
  • Human Resources: Effectively manages employees and tracks time-off requests, benefits and distributed assets.  
  • Secure Communication: Helps healthcare professionals securely communicate with staff members and clients through an internal electronic mail system and chat messenger.  
  • Improve Client Experience: Enhances client-provider communication, giving clients access to an account to view their clinical records, schedule, invoices and more.  
  • Viewing Options for Appointments: Allows viewing of exactly what you need with integrated systems. Syncs clients and staff in one simple view tool.  
  • Integration with Payroll and Billing: Coded appointments make billing and claims an effortless process. Once an appointment is converted to a timesheet, the payroll and claims process has already begun.  
  • Data Collection and Reporting: Improve efficiency and grow the medical practice using CentralReach’s software before, during and after appointments.  
  • Code and Customize to Track and Grow: Customizable rate codes make payroll simple and seamless. Assign staff codes based on pay rate, performance and hours worked.  
  • Track Claims for Clients: Makes every stage of billing with the advanced system designed for AMA professionals. Matches each appointment with a specific authorization and billing codes, thus making generating claims very easy. 
read more...
  • SOAP Notes: Record reasons to visit, social, family and diagnostic histories, vitals, physical exams, assessments/plans, and medications using the SOAP format. Use HPI (history of present illness) templates to document the patient's reason for visit, including onset, duration, severity, associated symptoms, and aggravating/relieving factors.
  • Templates: Use pre-built templates for patient visits, progress notes, procedures, patient intake, consent forms and letters. Tailor these or create new ones to perfectly fit your specific workflows.
  • Ambient Assist: Use smart AI technology to listen in on your patient conversations, capturing key information and automatically creating notes in your system.
  • Mobile App: Review and sign documents, view schedules and see high-level patient overviews (medications, allergies, past medical histories, etc.) Document patient visits using voice-to-text functionality. Save and prescribe frequently used medications with a few clicks.
  • Order Entry: Order labs, diagnostics and immunization from the CPOE bar on the patient’s chart. Click on order search to see your common orders.
  • Regulatory Reporting: Automate MIPS/MACRA data collection and reporting to demonstrate quality measures, improve outcomes and earn incentives. Collect and submit Uniform Data System (UDS) reports for FQHCs and eligible providers to track clinical quality measures and other HRSA-required data.
  • E-Prescribing: Launch the state-run Prescription Drug Monitoring Program (PDMP) database with a single click. Verify formulary coverage and benefits while writing the prescription. Initiate prior authorization requests directly from the prescribing window with pre-populated information. Securely transmit prescriptions to pharmacies nationwide through the Surescripts network.
  • Population Health: Collect patient data from EHRs, lab results, claims and health information exchanges. Use AGC, HCC or ASCVD risk algorithms to sort patients into different risk categories based on their health conditions, demographics and other factors. Analyze this data to look for anything that might be missing or doesn't quite add up. It could be a lab test that wasn't done, a prescription that wasn't filled or a recommended screening that was missed.
read more...

Product Ranking

#17

among all
Mental Health Software

#86

among all
Mental Health Software

Find out who the leaders are

Analyst Rating Summary

75
91
90
89
60
100
41
95
Show More Show More
Mental Health Billing
Online and Telepsychiatry
Compliance and Security
Patient Engagement
Dashboards and Reports
Mental Health Billing
Patient Engagement
Integrations and Extensibility
Electronic Prescribing

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

CentralReach
NextGen Enterprise
+ Add Product + Add Product
Compliance And Security Dashboards And Reports Electronic Prescribing Mental Health Billing Mental Health Coding Mental Health EHR Mobile Capabilities Notes And Templates Online And Telepsychiatry Patient Engagement Platform Capabilities 90 60 41 95 83 79 27 67 92 90 89 100 95 100 83 86 73 80 77 100 0 25 50 75 100
90%
0%
10%
90%
0%
10%
60%
0%
40%
100%
0%
0%
40%
0%
60%
90%
0%
10%
91%
0%
9%
100%
0%
0%
83%
0%
17%
83%
0%
17%
80%
0%
20%
80%
0%
20%
20%
0%
80%
60%
0%
40%
67%
0%
33%
80%
0%
20%
80%
0%
20%
80%
0%
20%
92%
0%
8%
100%
0%
0%
100%
0%
0%
100%
0%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

64%
0%
36%
100%
0%
0%

User Sentiment Summary

Great User Sentiment 235 reviews
Good User Sentiment 1475 reviews
86%
of users recommend this product

CentralReach has a 'great' User Satisfaction Rating of 86% when considering 235 user reviews from 4 recognized software review sites.

79%
of users recommend this product

NextGen Enterprise has a 'good' User Satisfaction Rating of 79% when considering 1475 user reviews from 4 recognized software review sites.

n/a
4.4 (17)
3.8 (48)
3.7 (155)
4.32 (112)
4.0 (1264)
4.6 (73)
n/a
3.1 (2)
3.9 (39)

Awards

we're gathering data

SelectHub research analysts have evaluated NextGen Enterprise and concluded it earns best-in-class honors for Dashboards and Reports.

Dashboards and Reports Award

Synopsis of User Ratings and Reviews

User Friendly: The system is easy to use and intuitive, as noted by approximately 78% of users who mention the system’s usability.
Functionality: CentralReach offers a robust suite of successful business management tools, as reported by 52% of the users who mention the product’s functionality.
Customizations: About 83% of users noted that this system is easy to customize as per their business’s needs.
Support: Support for the system can be slow, with some users noting that their support can be time-consuming, as reported by 60% of users who mention support.
User Interface: About 78% of users who mentioned the platform’s interface noted that it was easy to navigate through.
Show more
Improve Patient Care: Get access to complete and up-to-date patient records, including medical histories, allergies, medications and test results for data-driven and informed decision-making.
Streamline Routine Workflows: Automate scheduling, billing and documentation processes to reduce administrative burdens and free up time for patient care.
Enhance Medication Safety: Set automated alerts to check for drug interactions, allergies and dosage errors to significantly reduce adverse drug event risks.
Show more
Reporting: Nearly 40% of the users who mention the reporting feature said it is very not very useful and does not make them efficient.
Learning Curve: The learning curve is quite steep and can be difficult, according to 83% of reviewers who mention learning how to use this software.
Downtime: Almost 100% of the users who mentioned software downtime and updates state that the downtime is quite frequent, and data cannot be accessed during updates and maintenance, slowing down productivity.
Advanced Features: The advanced features of CentralReach have many problems and slow processes down, as mentioned by 87% of the users who talked about advanced offerings.
Show more
Complex Implementation: Demands time and resources for implementation, customization and staff training.
High Initial Costs: Requires significant investment in software, hardware and training.
Dependence on Technology: Creates reliance on technology, which can be problematic during system downtimes or technical failures.
Show more

CentralReach provides a robust suite of business management tools that most users find useful for their practice. Its features support critical management tasks that help users organize and streamline their processes. Its scheduling feature is quite useful for a majority of the users. However, users have to go through many steps to get to the feature they want. It does not let users create notifications for documents about to expire. Users have to frequently readjust appointments as it doesn’t always save entered notes.

Show more

Our research analysts, after evaluating several solutions, awarded NextGen Enterprise with best-in-class honors for Insurance Payments Management, Medical Coding, Medical Billing Services, Notes and Templates, and Deployment Options.NextGen Enterprise provides EHR, practice management and patient experiene modules that support 2000 workflows and content for 30 specialties including cardiology, dental health, neurology, primary care and more.Intutive EHR tools make it easy for doctors and nurses to document patient visits. You can even use AI for note-taking. And with the mobile app, you can access patient info and chart on the go.The platform really shines when it comes to practice management. It automates a ton of time-consuming tasks like eligibility verification and billing, so your staff can focus on what really matters: patient care. Plus, the built-in analytics give practices valuable insights to improve efficiency and, ultimately, the bottom line.Patient engagement is also a key focus, with the NextGen PxP patient portal empowering patients to actively participate in their healthcare journey. They can schedule appointments, request refills, view test results and even message their doctors securely.One area that the system lacked was its integrative capabilities. It scored 77 in our analysis, lower than other popular products like athenahealth (93) and Cerner Ambulatory (88). That means you will need to connect barcode scanners, clinical decision support tools, prescription management systems and others via API.

Show more

Screenshots

Top Alternatives in Mental Health Software


AccuMed Behavioral Health

AdvancedMD EHR

CareLogic

Cerner

CureMD

DrChrono

EchoVantage

ICANotes

Meditab

NextGen Enterprise

Opus EHR

simplepractice

Tebra EHR

TheraNest

TherapyNotes

Therasoft

Valant

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings