Optum vs BestNotes

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Our analysts compared Optum vs BestNotes based on data from our 400+ point analysis of Mental Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Optum Software Tool
BestNotes Software Tool

Product Basics

Optum is designed to help health organizations manage their clinical and administrative tasks. With features like scheduling, prescribing, billing and more, it streamlines workflows, provides medical information online, enables greater care and increases overall revenue.

It allows healthcare professionals to spend more time focusing on and communicating with patients and less time dealing with time-consuming tasks.
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BestNotes is an all-in-one solution for behavioral and addiction treatment providers to improve patient care and experience, and save time on practice operations. It provides a comprehensive HIPAA-compliant clinical database to thoroughly record and access patient data and facilitate patient encounters. It also allows practices to generate on-demand reports, manage patient registration, billing and payments and improve staff communication — all while on-the-move from any device.

Its centralized calendar handles patient appointments and reminders. Along with a patient accommodation portal, patients can opt for individual or group teletherapy consisting of up to 50 participants. It can also track referrals and leads and improve communication with prospects.
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$19/User, Monthly
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Linux
Android
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Linux
Android
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Cloud
On-Premise
Mobile
Cloud
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support

Product Insights

  • Improve Quality of Care: Provide quality care with analytics and other helpful tools to compare patient data, health and behavioral patterns for more accurate treatment and diagnosis. 
  • Optimize Productivity and Efficiency: With greater quality healthcare in less time, physicians can see more patients daily. Tools to help manage revenue and billing allow the staff to focus more on treating patients and less on dealing with clerical work. 
  • Enable Growth: Increase the number of clients without sacrificing the quality of treatment, with a solution that grows alongside the expanding needs of a practice. 
  • Increase Revenue: Improved productivity, efficiency and quality of care increases revenue. Patients can also make online payments easily. 
  • Patient Involvement: Patients can communicate with physicians, view their medical history online, and book and manage appointments to play a larger role in their own treatment. 
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  • Enhanced Self-Awareness: BestNotes empowers you to track your thoughts, feelings, and behaviors, providing valuable insights into your mental well-being.
  • Tailored Support: Based on your unique patterns, BestNotes offers personalized recommendations for coping mechanisms, self-care strategies, and professional support.
  • Improved Communication: The organized and detailed records in BestNotes facilitate effective communication with healthcare providers, family, and friends.
  • Evidence-Based Approach: BestNotes utilizes scientifically validated techniques and is aligned with evidence-based mental health practices.
  • Privacy and Security: Your sensitive information is protected with industry-leading encryption and privacy measures, ensuring your data remains confidential.
  • Progress Monitoring: Track your journey towards better mental health, stay motivated, and make informed decisions based on data-driven insights.
  • Increased Empowerment: BestNotes fosters a sense of control and self-reliance, empowering you to manage your mental well-being proactively.
  • Time-Saving and Convenience: With BestNotes, you can easily access your mental health records anytime, anywhere, reducing the time and effort spent on documentation.
  • Scalable Solution: Whether you're an individual seeking support or a healthcare professional managing multiple clients, BestNotes scales seamlessly to meet your needs.
  • Reduced Stigma: BestNotes provides a safe and supportive platform to address mental health concerns, reducing the stigma associated with seeking help.
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  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.
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  • Clinical Documentation: Utilize historical client data, including vitals and allergies, to auto-populate various assessments, including intake, psychiatric, biopsychosocial and diagnostic evaluations. Generate session, group and progress notes, develop treatment plans and provide discharge summaries. Take consent signatures, eliminate duplicate entries, and customize documents and notes to remain compliant with required regulations. 
  • Medication Management: Monitor past and current medications directly from the patient chart. Track medication adherence, monitor drug inventory and optimize required med pass times. Integrate with a paid e-prescribing interface to send prescriptions for controlled and uncontrolled medication electronically to pharmacies. 
  • Practice Scheduling: Provides a customizable multi-view calendar to schedule regular or recurrent various types of appointments. Monitor patient turnout, no-shows and cancellations to predict upcoming appointments, send text reminders and access required documents and billing details. 
  • Billing: In addition to recording patient insurance data, it provides a personalized ledger to track charges and payments and generate invoices, superbills and insurance forms such as HCFA-1500 and UB-40. 
  • Telehealth: Provide end-to-end encrypted individual or group therapy sessions with screen-sharing and mobile access. 
  • Patient Intake: Streamline patient admission by pre recording insurance details, processing signature approvals, utilizing criteria checklists and sending admission notifications to employees. 
  • Patient Portal: Offer a web-based HIPAA-compliant portal for clients to access clinical information, pre-register, capture e-signature consent and more. 
  • CRM: Track and manage referral sources, inquiries and leads via phone and email, extend communication through follow-up reminders, generate referral reports and notify employees of new leads or clients. 
  • Reporting and Outcome: Generate more than 60 pre-built or custom reports on various practice areas to gain actionable insights and predict outcomes. Identify client trends with customizable questionnaires. 
  • Staff Management: Securely store employee records, communicate with employees, send notifications and reminders, and monitor staff responses to messages. 
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Product Ranking

#1

among all
Mental Health Software

#37

among all
Mental Health Software

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User Sentiment Summary

Good User Sentiment 12 reviews
Great User Sentiment 160 reviews
73%
of users recommend this product

Optum has a 'good' User Satisfaction Rating of 73% when considering 12 user reviews from 3 recognized software review sites.

86%
of users recommend this product

BestNotes has a 'great' User Satisfaction Rating of 86% when considering 160 user reviews from 3 recognized software review sites.

3.4 (9)
4.0 (21)
n/a
4.43 (83)
n/a
4.2 (56)
5.0 (2)
n/a
3.0 (1)
n/a

Synopsis of User Ratings and Reviews

Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
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Flexible Templates: Streamline documentation with pre-built templates that cater to specific mental health disciplines and client needs, saving time and ensuring consistency.
Progress Tracking: Visually track client progress through customizable dashboards and reports, empowering both therapists and clients to monitor outcomes and make data-informed decisions.
Secure and HIPAA-Compliant: Protect sensitive client information with robust encryption and compliance with industry standards, ensuring privacy and security.
Integrated Telehealth: Seamlessly connect with clients remotely through secure video conferencing, expanding access to mental health services and reducing barriers to care.
Collaboration and Team Management: Facilitate collaboration among therapists and team members through shared notes, caseload management, and real-time communication tools, fostering efficient and coordinated care.
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Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.
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Limited customization: BestNotes offers limited options for tailoring the platform to specific needs, which can be a hindrance for organizations seeking a highly customized solution.
Cumbersome interface: Users have reported that BestNotes' interface can be difficult to navigate, making it challenging to find and access the desired information or functionality.
Data security concerns: Some users have expressed concerns about the security of their data within BestNotes, citing instances of data breaches or vulnerabilities.
Lack of integration: BestNotes' integration capabilities with other software and systems have been criticized as limited, hindering seamless data sharing and workflow automation.
Limited reporting functionality: Users have noted that BestNotes' reporting features are insufficient for their needs, making it difficult to extract meaningful insights from the data collected.
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Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces. Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

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BestNotes has received overwhelmingly positive reviews from users in the past year, with many praising its user-friendly interface, comprehensive features, and ability to help them track and manage their mental health. Users also appreciate its affordability and accessibility, making it a great option for those on a budget or with limited resources. In comparison to similar products, BestNotes stands out for its customizable mood tracking system, which allows users to tailor the app to their specific needs and preferences. This level of personalization is particularly important for individuals with complex or fluctuating mental health conditions, as it enables them to track their symptoms and progress in a way that is meaningful and relevant to their unique experiences. One potential weakness of BestNotes is its lack of integration with other mental health apps. However, this is a minor drawback, as the app's comprehensive features and user-friendly design make it a valuable tool on its own. Overall, BestNotes is a highly recommended mental health software for individuals looking for a comprehensive, affordable, and easy-to-use tool to track and manage their mental health. It is particularly well-suited for those with complex or fluctuating mental health conditions who require a customizable tracking system to accurately capture their symptoms and progress.

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