Optum vs Office Puzzle

Last Updated:

Our analysts compared Optum vs Office Puzzle based on data from our 400+ point analysis of Mental Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Optum Software Tool
Office Puzzle Software Tool

Product Basics

Optum is designed to help health organizations manage their clinical and administrative tasks. With features like scheduling, prescribing, billing and more, it streamlines workflows, provides medical information online, enables greater care and increases overall revenue.

It allows healthcare professionals to spend more time focusing on and communicating with patients and less time dealing with time-consuming tasks.
read more...

Office Puzzle is a comprehensive software solution designed to streamline office management tasks, including scheduling, task delegation, and resource allocation. It is particularly well-suited for industries such as healthcare, education, and corporate environments where efficient office management is crucial. The software offers unique benefits like real-time collaboration, customizable workflows, and robust reporting tools, making it a powerful asset for improving productivity and organization.

Users appreciate its intuitive interface and the ability to integrate with other essential business tools, enhancing overall efficiency. Compared to similar products, Office Puzzle stands out for its user-friendly design and extensive feature set, which includes advanced analytics and seamless communication channels. Pricing details are typically customized based on the specific needs of the organization, so it is recommended to contact SelectHub for a tailored quote. This ensures that users receive a pricing plan that aligns with their unique requirements and budget.

read more...
$0/Transaction, 0.5% Flat Rate
Get a free price quote
Tailored to your specific needs
$19.99 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Improve Quality of Care: Provide quality care with analytics and other helpful tools to compare patient data, health and behavioral patterns for more accurate treatment and diagnosis. 
  • Optimize Productivity and Efficiency: With greater quality healthcare in less time, physicians can see more patients daily. Tools to help manage revenue and billing allow the staff to focus more on treating patients and less on dealing with clerical work. 
  • Enable Growth: Increase the number of clients without sacrificing the quality of treatment, with a solution that grows alongside the expanding needs of a practice. 
  • Increase Revenue: Improved productivity, efficiency and quality of care increases revenue. Patients can also make online payments easily. 
  • Patient Involvement: Patients can communicate with physicians, view their medical history online, and book and manage appointments to play a larger role in their own treatment. 
read more...
  • Enhanced Productivity: Streamlines office management tasks, allowing employees to focus on core responsibilities and reduce time spent on administrative duties.
  • Improved Collaboration: Facilitates seamless communication and coordination among team members, ensuring everyone is on the same page and projects move forward efficiently.
  • Centralized Information: Consolidates all relevant data and documents in one accessible location, reducing the time spent searching for information and minimizing errors.
  • Task Automation: Automates repetitive tasks such as scheduling, reminders, and follow-ups, freeing up time for more strategic activities.
  • Real-Time Updates: Provides instant updates on task progress and project status, enabling timely decision-making and adjustments.
  • Resource Allocation: Optimizes the use of resources by providing insights into workload distribution and availability, ensuring efficient use of personnel and materials.
  • Customizable Workflows: Allows for the creation of tailored workflows that match the specific needs and processes of your office, enhancing operational efficiency.
  • Data-Driven Insights: Generates detailed reports and analytics, offering valuable insights into performance metrics and areas for improvement.
  • Enhanced Accountability: Tracks task assignments and deadlines, promoting accountability and ensuring that responsibilities are clearly defined and met.
  • Scalability: Adapts to the growing needs of your office, supporting an increasing number of users and tasks without compromising performance.
  • Cost Efficiency: Reduces the need for multiple software solutions by integrating various office management functions into a single platform, lowering overall costs.
  • Security and Compliance: Ensures that sensitive information is protected and that the office adheres to relevant regulatory requirements, safeguarding data integrity.
  • Employee Satisfaction: Enhances the work environment by reducing stress associated with disorganized workflows and unclear task assignments, leading to higher job satisfaction.
  • Client Satisfaction: Improves client interactions by ensuring timely and accurate responses, fostering trust and long-term relationships.
read more...
  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.
read more...
  • Customizable Dashboards: Tailor your workspace with widgets and data visualizations that fit your specific needs.
  • Advanced Reporting Tools: Generate detailed reports with customizable templates and real-time data integration.
  • Task Management: Organize, assign, and track tasks with built-in project management tools.
  • Collaboration Suite: Facilitate team communication with integrated chat, video conferencing, and file sharing.
  • Data Security: Protect sensitive information with robust encryption and multi-factor authentication.
  • API Integration: Seamlessly connect with other software systems through a comprehensive API.
  • Automated Workflows: Streamline repetitive tasks with customizable automation rules.
  • Time Tracking: Monitor employee hours and project timelines with precise time-tracking tools.
  • Resource Management: Allocate and manage resources efficiently with real-time availability insights.
  • Scalability: Adapt to your business growth with scalable solutions that expand as your needs evolve.
  • Mobile Access: Stay productive on the go with fully functional mobile applications for iOS and Android.
  • Customer Support: Access 24/7 support through multiple channels including live chat, email, and phone.
  • Compliance Management: Ensure adherence to industry standards and regulations with built-in compliance tools.
  • Custom Fields: Add and manage custom fields to capture unique data points relevant to your business.
  • Document Management: Store, organize, and retrieve documents with an intuitive document management system.
  • Performance Analytics: Gain insights into team performance with detailed analytics and performance metrics.
  • Role-Based Access Control: Define user roles and permissions to ensure appropriate access levels.
  • Integration with Third-Party Apps: Enhance functionality by integrating with popular third-party applications like Slack, Google Workspace, and Microsoft 365.
  • Custom Branding: Personalize the software interface with your company’s branding elements.
  • Multi-Language Support: Operate in multiple languages to accommodate a diverse workforce.
read more...

Product Ranking

#1

among all
Mental Health Software

#61

among all
Mental Health Software

Find out who the leaders are

User Sentiment Summary

Good User Sentiment 12 reviews
we're gathering data
73%
of users recommend this product

Optum has a 'good' User Satisfaction Rating of 73% when considering 12 user reviews from 3 recognized software review sites.

we're gathering data
3.4 (9)
n/a
5.0 (2)
n/a
3.0 (1)
n/a

Synopsis of User Ratings and Reviews

Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
Show more
Streamlined Communication: Office Puzzle enhances communication workflows between providers, caregivers, and agency staff, leading to a more collaborative and transparent information exchange.
Simplified Information Exchange: The platform makes it easier for healthcare providers to share information in a secure and HIPAA-compliant environment.
Increased Productivity: Office Puzzle offers a suite of tools such as billing management, payroll reports, document templates, and activity tracking, all accessible in one place, allowing healthcare professionals to focus on patient care.
Mobile Accessibility: The Office Puzzle mobile app empowers providers to stay productive and access crucial information from their mobile devices at any time.
Show more
Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.
Show more
Limited Functionality: While Office Puzzle offers a range of features like billing and scheduling, it lacks in-depth functionalities often needed for robust payroll and electronic signature processes.
Oversimplification: Office Puzzle's strength lies in its simplicity, but this might not be suitable for businesses with complex payroll needs involving intricate tax calculations or requiring advanced electronic signature features like digital certificates for enhanced security.
Show more

Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces. Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

Show more

Is Office Puzzle the missing piece to your business puzzle? Recent user reviews suggest that Office Puzzle effectively streamlines operations for healthcare providers, particularly in agencies. Users praise its comprehensive suite of tools, including billing, payroll, HR/clinical document management, and data collection, which are lauded for their ease of use and effectiveness in managing sensitive information. One user, an operations manager, even calls it their "go-to tool" for this purpose. Office Puzzle's key strength lies in its ability to centralize various administrative tasks, simplifying complex processes and reducing reliance on multiple software solutions. This centralized approach fosters a more collaborative and transparent environment, as highlighted by users who appreciate the improved communication and information exchange it facilitates. However, some users of the mobile app express frustration with occasional glitches, such as data loss when logging out or the app's inability to save summaries while typing, features that competitors like Behavior Soft offer. Despite these minor drawbacks, Office Puzzle is highly regarded for its comprehensive features, user-friendly interface, and focus on data security, making it a valuable asset for healthcare providers seeking to optimize their operations and enhance patient care.

Show more

Screenshots

we're gathering data

Top Alternatives in Mental Health Software


AccuMed Behavioral Health

AdvancedMD EHR

CareLogic

CentralReach

Cerner

CureMD

DrChrono

EchoVantage

ICANotes

Meditab

NextGen Enterprise

Opus EHR

simplepractice

Tebra EHR

TheraNest

TherapyNotes

Therasoft

Valant

Related Categories

Show more

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings