Optum vs Therasoft

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Our analysts compared Optum vs Therasoft based on data from our 400+ point analysis of Mental Health Software, user reviews and our own crowdsourced data from our free software selection platform.

Optum Software Tool
Therasoft Software Tool

Product Basics

Optum is designed to help health organizations manage their clinical and administrative tasks. With features like scheduling, prescribing, billing and more, it streamlines workflows, provides medical information online, enables greater care and increases overall revenue.

It allows healthcare professionals to spend more time focusing on and communicating with patients and less time dealing with time-consuming tasks.
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Therasoft is an all-in-one web-based platform designed for psychiatrists, therapists and mental health professionals to simplify patient encounters, billing and daily practice workflows. Providers can leverage its clinical assessment, treatment planner and progress note modules with extensive templates to provide better patient care. Device-agnostic, its centralized calendar helps manage workflows, track appointments, display practice status, provide teletherapy and more.

It handles the entire billing cycle, including eligibility verification, claim submission, statement generation and payment tracking. It also handles client intake, payment processing and the e-prescribing of controlled substances. It keeps patient data and communication secure with SSL certificates, fingerprint and encryption protocols.
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$0/Transaction, 0.5% Flat Rate
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Tailored to your specific needs
$69/Therapist, Monthly
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Tailored to your specific needs
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Chromebook
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Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Improve Quality of Care: Provide quality care with analytics and other helpful tools to compare patient data, health and behavioral patterns for more accurate treatment and diagnosis. 
  • Optimize Productivity and Efficiency: With greater quality healthcare in less time, physicians can see more patients daily. Tools to help manage revenue and billing allow the staff to focus more on treating patients and less on dealing with clerical work. 
  • Enable Growth: Increase the number of clients without sacrificing the quality of treatment, with a solution that grows alongside the expanding needs of a practice. 
  • Increase Revenue: Improved productivity, efficiency and quality of care increases revenue. Patients can also make online payments easily. 
  • Patient Involvement: Patients can communicate with physicians, view their medical history online, and book and manage appointments to play a larger role in their own treatment. 
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  • Streamlined Scheduling: Therasoft simplifies the process of booking and managing appointments, reducing the time spent on administrative tasks and allowing more time for client care.
  • Enhanced Client Communication: With integrated messaging systems, Therasoft facilitates secure and efficient communication between therapists and their clients, ensuring privacy and convenience.
  • Comprehensive Record Keeping: Therasoft's robust documentation features allow for the easy creation, storage, and retrieval of client notes, treatment plans, and other essential records, ensuring compliance and improving care quality.
  • Billing Simplified: The software automates the billing process, including insurance claims and payments, reducing errors and freeing up time for more critical tasks.
  • Improved Client Engagement: Therasoft includes tools for homework assignments and progress tracking, helping clients stay engaged in their therapy process and achieve better outcomes.
  • Accessible Anywhere: Being cloud-based, Therasoft offers the flexibility to access client information and manage tasks from any location, enhancing the ability to provide care remotely.
  • Data Security: Therasoft prioritizes the security of sensitive client data with robust encryption and compliance with industry standards, giving both therapists and clients peace of mind.
  • Customizable Features: The software allows for customization to fit the unique needs of each practice, including therapy modalities, session types, and more, ensuring a personalized experience.
  • Insightful Reporting: Therasoft's reporting tools provide valuable insights into practice trends, financial health, and client progress, aiding in informed decision-making.
  • Marketing Support: With built-in marketing tools, Therasoft helps therapists grow their practice by attracting new clients and retaining existing ones through effective outreach strategies.
  • Continuing Education Resources: Therasoft offers access to a range of educational materials and training opportunities, supporting therapists in their professional development and ensuring they stay current with best practices.
  • Peer Support Network: The platform includes a community feature that connects therapists with peers for advice, collaboration, and support, fostering a sense of professional community.
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  • Pharmacy Care Services: OptumRx helps physicians improve their prescribing and helps patients receive the most effective medication at the best possible cost. Physicians can also precheck and authorize medications in real time. 
  • Healthcare Delivery: Provide quality primary care, specialty care and post-acute care by focusing more on treating the patients while also optimizing efficiency and lowering costs. 
  • Data and Health Analytics: Automate recognition of high-cost and high-risk patients with data-driven assistance at the point of care. Acquire patients by linking consumer and clinical data and access insights based on patient results. 
  • Population Health: Improve health outcomes and lower costs by using insights from data and analytics. A connected network of over 800 Centers of Excellence enables treatment with greater knowledge from the get-go. 
  • Advisory Services: Insights help healthcare providers against their biggest challenges so they can and empower the health system, increase revenue, engage customers and improve the quality of care.nbsp;
  • Individual and Family Solutions: Individuals can save money while having a greater part in their overall health with different solutions for healthcare, prescriptions and spending. 
  • Claims Administration: Promotes payment integrity with features to edit inaccurate claims, appropriately price bills, assess bill details, recover overpayments and prevent inaccurate billing. 
  • Optum Bank: Makes paying for treatment easier and more efficient with innovative payments solutions, leading to reduced costs without compromising on healthcare quality. Includes: 
    •  Health accounts for employees. 
    •  Hassle-free payment solutions for better healthcare. 
    •  Health account education with courses to educate employees to become better healthcare consumers. 
  • Optum360: Examine opportunities across the revenue cycle to increase margins and prepare for value-based reimbursement. Offers: 
    •  A patient financial experience that places them in the center of the revenue cycle. 
    •  A/R recovery and denial management to improve payment recovery. 
    •  Claims integrity and processing for quick and efficient claims and reimbursement. 
    •  Document and coding to help staff drive financial results proactively. 
  • Risk and Quality Solutions: Driven from the largest Medicare Advantage database in the industry. 
    • Retrospective Solutions: Improves accuracy and completeness with industry analytics. 
    • Prospective Solutions: Standardizes processes on behalf of multiple payers for better patient treatment. 
    • Improving Outcomes: Drives outcomes while reducing costs with people, technology and clinical insights. 

    Limitations

    User feedback at the time of this review indicates that some of the product limitations include:

    •  Not cost-effective for the features offered. 
    •  Runs slower for larger practices. 
    •  Lack of helpful customer support. 

    Suite Support

    mail_outlineEmail: [email protected].
    phonePhone: A list of phone numbers for support are available on the website.
    schoolTraining: Optum offers a training curriculum to help users get the most out of the software.
    local_offerTickets: Sign in to Optum online to submit help requests.
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  • Clinical Documentation: Access and utilize clinical data and numerous automation templates to execute clinical assessments, map treatment plans and generate DSM-IV and DSM-5 compatible session and progress notes. Record all client encounters with e-signature, time-stamp and smart lock for robust data security and privacy. 
  • Practice Scheduling: Provides a centralized color-coded calendar to track and manage appointments, tasks, staff workflows, meetings and schedules and billing notifications. Handle client preferences, appointment reminders, cancellations and recurring appointments. 
  • Patient Intake: Reduce transcription errors with authorization and eligibility verification for its online patient registration module. 
  • Billing and Payment Processing: Handles patient copayments and partial payments. Generate and send invoices and billing statements. Process credit card, cash and e-transactions, securely store client and credit data to track outstanding payments and get paid over time. 
  • Claims Management: Leverage single-click or batch submission and ERA automation to seamlessly submit electronic claims to more than 4,000 payers across the country. Fill CMS-1500 and HCFA claim forms and track payments with ease. 
  • E-prescribing: Utilize its exhaustive pharmacy network, meaningful-use compatible drug database and refill tracker to conveniently prescribe medications, including controlled substances. Verify allergy and drug interactions and manage refills with ease. 
  • Teletherapy: Provide cost-effective, secure and device-agnostic teletherapy sessions that seamlessly integrate with the practice workflow through the centralized calendar. 
  • Social Media Marketing: Along with analytics and SEO, the vendor offers this service. Creates encrypted emails, professional websites and social media pages to increase the digital presence of a practice. 
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Product Ranking

#1

among all
Mental Health Software

#34

among all
Mental Health Software

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Analyst Rating Summary

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79
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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Compliance And Security Dashboards And Reports Electronic Prescribing Mental Health Billing Mental Health Coding Mental Health EHR Mobile Capabilities Notes And Templates Online And Telepsychiatry Patient Engagement Platform Capabilities 79 60 79 100 83 97 82 80 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 12 reviews
Great User Sentiment 294 reviews
73%
of users recommend this product

Optum has a 'good' User Satisfaction Rating of 73% when considering 12 user reviews from 3 recognized software review sites.

88%
of users recommend this product

Therasoft has a 'great' User Satisfaction Rating of 88% when considering 294 user reviews from 1 recognized software review sites.

3.4 (9)
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4.4 (294)
5.0 (2)
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3.0 (1)
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Synopsis of User Ratings and Reviews

Extensive Network: Optum boasts a large network of mental health professionals, increasing the likelihood of finding a suitable therapist or psychiatrist in terms of location, specialty, and insurance coverage.
Care Coordination: Optum facilitates communication and collaboration among healthcare providers, ensuring a holistic approach to mental health care. This can be particularly beneficial for individuals with complex needs or multiple diagnoses.
Virtual Care Options: Optum offers telehealth services, providing convenient access to mental health care from the comfort of home. This can be especially helpful for individuals with mobility issues, busy schedules, or those residing in underserved areas.
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Streamlined Billing: Therasoft's integrated billing features, including electronic claims submission and payment processing, simplify the billing process for mental health professionals, saving them time and reducing administrative burdens.
Enhanced Client Engagement: The client portal facilitates communication and collaboration between therapists and clients, allowing for appointment scheduling, secure messaging, and sharing of treatment plans and resources.
Improved Clinical Documentation: Therasoft's customizable templates and progress note features help mental health professionals efficiently document client sessions, track treatment progress, and maintain comprehensive clinical records.
Efficient Scheduling: The platform's scheduling tools enable therapists to manage their appointments effectively, reducing scheduling conflicts and ensuring smooth workflow.
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Limited In-Network Options: Finding mental health professionals within Optum's network can be challenging, especially for specialized care or in underserved areas. This limitation can force individuals to choose between paying out-of-pocket for preferred providers or settling for less suitable options within the network.
Preauthorization Requirements: Optum often requires preauthorization for certain mental health services, such as therapy sessions or medication. This process can be time-consuming and may delay access to necessary care, potentially exacerbating symptoms or hindering progress.
Claims and Billing Issues: Navigating the complexities of claims and billing processes with Optum can be frustrating for users. Issues such as denied claims, incorrect billing, or difficulty reaching customer service can create additional stress and financial burdens for individuals seeking mental health support.
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Difficult to Navigate: Users have reported the software can be difficult to navigate, especially for those who are not tech-savvy.
Limited Features: Some users have expressed disappointment with the limited features offered by the software, finding them insufficient for their needs.
Technical Issues: There have been reports of technical issues, such as glitches and bugs, which can be frustrating for users.
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Optum, a prominent player in the healthcare software arena, has attracted a range of user feedback over the past year, offering valuable insights into its strengths, weaknesses, and overall suitability for different user groups. Optum's users frequently highlight its comprehensive suite of features, encompassing mental health management, appointment scheduling, and medication tracking, as a key strength. This all-in-one approach simplifies healthcare management for individuals juggling multiple health concerns or those seeking a centralized platform. However, some users note that the extensive features can lead to a steeper learning curve, potentially posing challenges for individuals less comfortable with technology or those preferring simpler interfaces. Optum distinguishes itself through its robust mental health support features, including mood tracking, journaling tools, and access to mental health professionals. This focus on mental well-being caters to a growing demand for integrated mental health solutions within healthcare platforms. Users appreciate the convenience and accessibility of these features, particularly in the context of rising mental health awareness. Conversely, some users mention occasional technical glitches or slow loading times as areas for improvement. Optum's emphasis on mental health support, coupled with its comprehensive features, makes it well-suited for individuals seeking a holistic healthcare management platform that prioritizes both physical and mental well-being. It is particularly beneficial for those with complex healthcare needs or those actively engaged in managing their mental health.

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Is Therasoft the "therapy" your practice needs to thrive? User reviews from the past year suggest Therasoft is a solid, if unremarkable, practice management solution for mental health professionals. Users praise its ease of use and affordability, highlighting its intuitive interface and reasonable pricing compared to competitors like SimplePractice or TherapyNotes. One user raved about the "top-notch customer support," emphasizing the quick response times and helpful guidance provided by the Therasoft team. However, some users found the reporting features "confusing," struggling to extract specific data points despite the abundance of available reports. While Therasoft boasts a comprehensive suite of features, including scheduling, billing, and e-prescribing, no single feature stands out as particularly innovative or groundbreaking. Ultimately, Therasoft seems best suited for smaller practices or solo practitioners seeking a reliable and budget-friendly solution. Larger practices with more complex needs might find Therasoft lacking the depth and sophistication of its more robust competitors.

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