Sunwave vs Opus EHR

Is Sunwave truly making waves in the healthcare software industry? User reviews from the past year suggest that Sunwave is a robust platform with a strong reputation for its comprehensive features and user-friendly interface. Users particularly appreciate the integrated CRM, EMR, and billing functionalities, which streamline operations and eliminate the need for multiple software solutions. This integration is crucial for behavioral health and substance abuse treatment centers, as it allows them to manage patient information, documentation, and financial processes seamlessly within a single system. One user praised Sunwave's intuitive design, stating that "all components within the system work together," making tasks like form completion and report generation highly efficient. However, some users have pointed out areas for improvement. While generally considered user-friendly, navigating certain features may require "multiple clicks," as noted by one reviewer. Additionally, the platform's customization options have been identified as an area where Sunwave could enhance its offerings. Despite these minor drawbacks, Sunwave's strengths lie in its comprehensive features, ease of use, and exceptional customer support. Users consistently highlight the responsiveness and helpfulness of the support team, with one reviewer stating that "you can't beat Sunwave's staff!" Overall, Sunwave appears to be a highly suitable solution for behavioral health and substance abuse treatment centers seeking a comprehensive and user-friendly platform to manage their operations efficiently. The software's integrated approach, combined with its strong customer support, makes it a valuable tool for providers looking to streamline workflows, improve patient care, and optimize revenue cycle management.

With many helpful features and customization options, Opus EHR is definitely a comprehensive and user-friendly solution. Its logical format and design make it easy to navigate, though I must admit that some functions can be a bit challenging to locate at first.The sheer number of features can be overwhelming. I even found myself getting "lost" in its many functionalities. This complexity might be overkill for solo practitioners running a single private practice.I'm fond of two key features. First, the real-time dashboard for documentation completion. It ensures you never fall behind on oversight, credentialing or insurance authorizations. Second, the to-do list function allows you to assign and supervise tasks efficiently. Another one of the standout features, progress notes, can significantly enhance the note-taking capabilities of therapists, which could be essential for many practices.In regular assessments, if the patient answers yes to any critical question, Opus sends an automated notification to the primary provider. This acts as a risk management tool, which is crucial for patient care and safety, especially in mental health treatments.Reporting is generally good, with 40 types of built-in reports available, but custom reports require contacting their 24/7 customer service.The internal chat feature within progress notes helps communicate with team members by tagging them. The ability to set recurring follow-ups with patients is also a time-saver. The patient portal is a nice touch, though it's worth noting that Opus only offers a web app, not a mobile app.The system's support for all levels of behavioral health care is amazing, and so are its patient progress tracking and outcome reporting features. The fact that you have solid data to showcase the level of care you can provide, and the improvement in your patients will help you negotiate higher reimbursement rates with insurance companies.I was also impressed by the Opus Assistant. It can create rules to ensure insurance company conditions are met and keep them in check. You can even create custom conditions on your own. The color-coded timeline view in the Assistant is good for reviewing session statuses in one glance.Even though Opus EHR has a learning curve and might be more than needed for very small practices, its focus on efficiency makes it a solid choice for behavioral health practices.