SignUpGenius vs CiviCRM

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Our analysts compared SignUpGenius vs CiviCRM based on data from our 400+ point analysis of Nonprofit CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

CiviCRM Software Tool

Product Basics

SignUpGenius is a solution for nonprofits that uses sign-up forms and other tools to facilitate activities surrounding fundraisers, donation list management, donation collections, volunteer coordination and more. The software is suitable for everyone from sole proprietors to large nonprofits.

The solution comes with apps for iOS and Android. Users can send messages, access sign-ups, view reports and manage contacts. Participants can sign up for events, make payments, add items to a personal calendar, view sign-up invitations and more.
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CiviCRM is an open source, integrated fundraising platform that helps manage contacts and events. Users can record and manage information about constituents. Designed for non-profits, faith-based, membership and educational organizations, it ensures seamless data flow. Capabilities include online and offline fundraising, event planning, grant tracking, donor management, interactive communications, advocacy campaigns and more.

It integrates with major content management systems such as WordPress, Drupal and Joomla, and is localized in more than 20 languages.
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$8.99 Monthly, Freemium
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Tailored to your specific needs
$0 Free, Open-Source
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Tailored to your specific needs
Small
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
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Documentation
In Person
Live Online
Videos
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Email
Phone
Chat
FAQ
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Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • User-Friendly: A set-up wizard guides you through the steps of creating sign-ups and choosing payment settings. 
  • Email Success Metrics: You can track how well each sign-up performs. Metrics include click-through rates, as well as delivery and open rates. 
  • Efficiency: You can simplify time-consuming tasks such as sending email invites and reminders. The software supports bulk invites and reminder automation. It also provides data export capabilities. 
  • Integrations: A Zapier integration allows you to connect SignUpGenius with other apps, such as MailChimp, Constant Contact and Google Sheets. The software directly integrates with Salesforce, Twitter, Facebook, and several email clients like Gmail and Yahoo for importing contacts. 
  • Free Account: Your organization can use the software for free. This plan includes over 400 basic themes, 1,000 emails/month, automated email reminders, admin tools, social media sharing, five custom images, unlimited participants and sign-up pages, email reporting, security settings, calendar sync, unique links, integration with Google Maps, and payment collection. 
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  • Peer-to-Peer Fundraising: Set campaign goals, create contribution pages and ask for donations. It’s possible to raise funds around birthdays, weddings, anniversaries and more. Each contribution either creates a new contact or gets added to existing contacts. 
  • Effective Advocacy Campaigns: Integration with CiviCampaign helps create surveys and petitions, record responses, link activities to specific campaigns, track voting and monitor user engagement. 
  • Improved Case Management: Manage and track simple as well as sophisticated workflows. It helps handle both single interactions and complex sequences of communications. 
  • Integrated Accounting: Handle accounting for all the contributions effortlessly by linking the income categories with the respective asset, income and expense accounts. 
  • Customized Platform: Configure and personalize the system as per specific business needs. Choose which features to use, set options using the standard user interface and adjust drop-down fields. The open source licensing ensures custom programming. 
  • Enhanced Contact Management: Personalize interactions based on detailed communication preferences.Create a unified database of contacts by storing data using an unlimited number of custom fields, identifying specific interactions using custom activity types, and storing multiple addresses, emails and phone numbers for each contact. 
  • Ease of Use: Add new features to the platform by choosing from hundreds of free add-ons from the extensions directory. 
  • Elaborate Reporting: Use the standard reporting templates or customize and configure as per requirement. It’s possible to create reports in HTML or PDF formats, export those in CSV format, add report results to certain groups, automate report delivery, restrict access and more. 
  • End-to-End Email Marketing: Create, manage and segment bulk email lists, perform A/B testing, monitor statistics, use templates or personalize emails, track unsubscribes and bounce rates, and more. 
  • Nurtured Relationships: Identify connections between constituents and the organization by categorizing contacts based on groups, relationships and tags. 
  • Easy Membership Management: Manage membership programs by integrating that with other features. Online memberships, automated renewal reminders, member-only emails, import and export of membership information, and membership-level configuration are some of the capabilities to leverage. 
  • Effective Event Management: Run events, record constituents’ attendance and create registration pages for events. It’s possible to establish the date, time, capacity, fees, confirmation and reception messages, and registration period of an event. 
  • Monitored Contributions: Generate and track different types of contributions including single and recurring donations, memorial donations, pledge payments, in-kind donations and more. Define contribution types, add custom fields, generate receipts, search for contributions, import and export contribution data, and more. 
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  • Sign-Up Forms: Tools for this feature include pre-built or customized themes, comment fields, questions, event locations in Google Maps, single or multiple dates, time zone settings, calendar syncing and more. You have the option to add attachments and duplicate forms to use again. 
  • Payment & Donation: After setting up a payments account, your organization can collect money via credit card or debit card. You can set different prices, mark whether payments are required or optional, add images and offer discounts using date or quantity criteria. 
  • Group Messaging: The system enables sending reminders via text and email, to groups or to specific people. You can customize and schedule the messages, as well as include a unique URL for sharing the sign-up. 
  • Volunteer Reports: Reports let you compile and track how many hours each volunteer has worked. You can specify the criteria for every report, such as date range, which sign-ups to includes and other parameters. Reports can be exported as CSV files. 
  • Access Controls: The software supports multiple admins. You can set different permission levels and notification options. 
  • Security: This functionality lets you add access codes to restrict who can view a sign-up. It also includes the ability to hide fields and names. 
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  • Personal Campaigns: Constituents can create a personal campaign page to solicit donations on behalf of the organization. 
  • Automatic Display Progress: Set up a page, along with a thermometer widget, to track donations and goals. This lets donors and prospective donors know the progress status. 
  • Campaign Progress Tracking: Understand the effectiveness of campaigns by creating reports that reflect how donations, emails and other activities are interrelated. 
  • Flexible Configuration: Use defined timelines and ad-hoc activities to track simple and complex workflows. Also, enter and search contribution data in an organized fashion. 
  • Reporting: Supports printing reports for a single case or for multiple cases. Edit sensitive data as required before publishing. 
  • Controlled Accounting: Choose transactions to export in each batch and ensure every transaction is exported only once. 
  • Email Targeting: Send newsletters and emails to specific users based on donor and membership status, open rate data and other factors. 
  • Membership Reports: Create member reports and monitor member interaction with the organization. 
  • Event Reminders: Send pre-event reminders as well as post-event wrap-ups to donors, attendees and sponsors. 
  • Automatic Interaction Recording: Integration with online contributions, bulk email, membership management and event registrations helps record interactions with contacts. 
  • Gift Acknowledgement: Thank donors quickly and easily using an integrated gift acknowledgement and recording process. 
  • Single System: Handle over-the-phone credit card transactions, integrate with online donation pages and record checks from a single platform. 
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Product Ranking

#2

among all
Nonprofit CRM Software

#15

among all
Nonprofit CRM Software

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User Sentiment Summary

Excellent User Sentiment 1781 reviews
Great User Sentiment 45 reviews
92%
of users recommend this product

SignUpGenius has a 'excellent' User Satisfaction Rating of 92% when considering 1781 user reviews from 1 recognized software review sites.

88%
of users recommend this product

CiviCRM has a 'great' User Satisfaction Rating of 88% when considering 45 user reviews from 2 recognized software review sites.

n/a
5.0 (10)
4.6 (1781)
4.2 (35)

Awards

SignUpGenius stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

No awards.

Synopsis of User Ratings and Reviews

User-Friendly Interface: SignUpGenius is praised for its intuitive design, making it easy for both organizers and participants to use, even with limited technical expertise.
Effective Event Management: The platform streamlines event organization by handling sign-ups, tracking RSVPs, and simplifying communication with attendees.
Volunteer Coordination: SignUpGenius simplifies volunteer management by allowing organizers to list specific tasks and time slots, enabling volunteers to easily find and sign up for roles that match their availability.
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Open-Source and Free: CiviCRM is free to download, use, and modify, making it a cost-effective solution, especially for smaller organizations with limited budgets.
Non-Profit Specific Features: CiviCRM offers a wide range of features specifically designed for non-profits, such as donation processing, event management, volunteer management, and advocacy campaign tools, which are not typically found in generic CRM systems.
Customizable and Flexible: CiviCRM's open-source nature allows for extensive customization, enabling organizations to tailor the system to their specific needs and workflows.
Integrations: CiviCRM can be integrated with various content management systems like WordPress and Drupal, allowing for streamlined workflows and data synchronization.
Community-Driven: CiviCRM has a large and active community of developers and users who contribute to its development, provide support, and share extensions, ensuring ongoing improvements and a wealth of resources.
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Limited Free Plan: The free version has limitations like ads and fewer customization options, potentially impacting brand image for businesses.
Dated Design: Some users find the templates outdated, lacking modern design aesthetics, which might not align with the brand image of all businesses.
Inflexible Task Addition: Adding tasks in groups of five can be inflexible, requiring users to adjust their workflow and potentially create unnecessary entries.
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Outdated User Interface: CiviCRM's user interface is often described as outdated and clunky, which can make navigation and daily use frustrating for some users.
Challenging Implementation: Setting up and customizing CiviCRM can be difficult, especially for organizations without dedicated IT staff. This often leads to additional costs for implementation services.
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Is SignUpGenius genius or does it need a sign that says "gone fishing?" User reviews from the last year suggest the former. Users rave about SignUpGenius's user-friendly interface, comparing it to a breath of fresh air compared to clunky competitors. One user, a self-proclaimed "technophobe," shared that even *they* could navigate the platform with ease. This intuitive design, coupled with robust customization features like themed templates and automated reminders, makes SignUpGenius a hit for organizing everything from volunteer shifts to potlucks. However, some users feel the free version's features are about as exciting as watching paint dry, wishing for more advanced options without having to shell out the big bucks. A few users also reported encountering the occasional technical glitch, leaving them feeling like they'd signed up for a rollercoaster ride instead of a simple sign-up sheet. While customer support receives mixed reviews, the overwhelming sentiment leans positive. Overall, SignUpGenius proves to be a valuable tool for individuals and organizations seeking a straightforward solution for managing sign-ups, particularly those who value ease of use and visual appeal over a plethora of advanced features.

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Is CiviCRM a CRM that really rocks the cradle of customer relations for nonprofits? CiviCRM is a popular open-source CRM platform specifically designed for nonprofits. Its most significant strength is its comprehensive suite of features tailored to the needs of nonprofit organizations, including contact, event, fundraising, membership, email marketing, and case management. This makes it a one-stop shop for managing various aspects of a nonprofit's operations. For example, its event management feature streamlines event registration, payment processing, and attendance tracking, while its fundraising module helps manage donation campaigns, track donor history, and generate detailed reports. However, CiviCRM's user reviews are a mixed bag, with users appreciating its robust functionality but criticizing its steep learning curve and outdated interface. Many users find it challenging to set up and navigate, requiring technical expertise that many nonprofits lack. While its open-source nature allows for customization, it often necessitates hiring a developer, which can be costly. Despite these drawbacks, CiviCRM remains a powerful tool for nonprofits with the technical resources to implement and manage it effectively. Its comprehensive features and affordability make it a valuable asset for organizations looking to streamline their operations and maximize their impact.

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