Fax Plus vs RightFax

Is Fax Plus a "faxellent" choice for modern businesses, or does it belong in the fax graveyard? User reviews from the last year paint a mixed picture of this online fax service. While Fax Plus earns praise for its user-friendly interface and robust mobile apps, which streamline sending and receiving faxes on the go, some users raise concerns about billing practices and limited scalability. For instance, several reviewers on Trustpilot report difficulties canceling subscriptions and unexpected charges, highlighting potential downsides despite the positive feedback on customer service responsiveness from sources like G2. Although Fax Plus offers a free plan, its limitation of 10 total pages makes it impractical for anything beyond very occasional use. This factor, coupled with reports that Fax Plus might not be suitable for high-volume faxing (over 500 faxes per month), suggests it's better suited for individuals or small businesses with moderate faxing needs. In contrast, services like SRFax, while not as strong on mobile functionality, receive acclaim for their affordability and efficiency, particularly for businesses. Ultimately, while Fax Plus offers a compelling package for some, potential users should carefully weigh its strengths and weaknesses against their specific requirements and consider alternatives if high-volume faxing or budget constraints are major concerns.

Is RightFax the right fax solution for your business? Reviews on OpenText's RightFax software are generally positive, with users praising its flexibility in adapting to various business needs and its user-friendly interface that simplifies fax management. A standout feature is the ability to send and receive faxes directly from one's desktop, which streamlines workflow and boosts productivity. RightFax's support for virtual, physical, or hybrid fax architectures makes it a scalable and cost-effective solution for businesses of all sizes. However, some users have noted that alternatives like XM Fax might offer a smoother setup and administration process. For example, users highlight RightFax's seamless integration with document management systems, eliminating the need for printing faxes and improving document handling efficiency. The software's intuitive dashboard provides users with a clear overview of their fax traffic, including delegated accounts, and allows for easy fax transfers. While RightFax excels in its core functionality and user-friendliness, some users have pointed out that the initial setup and administration could be more straightforward, particularly for larger deployments. This suggests that businesses with extensive IT resources might find RightFax's setup easier to navigate. Overall, RightFax is well-suited for businesses seeking a robust, user-friendly, and scalable fax solution that integrates seamlessly into existing workflows, despite potential initial setup complexities.