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#51

FreeAgent is ranked #51 in the Hotel Accounting Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

FreeAgent Pricing

Based on our most recent analysis, FreeAgent pricing starts at $7 (Monthly).

Price
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Starting From
$6.50
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

FreeAgent is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FreeAgent:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FreeAgent Benefits and Insights

Why use FreeAgent?

Key differentiators & advantages of FreeAgent

  • Effortless Time Saving: Automate tasks like invoicing, expense tracking, and tax filing, freeing up time for what matters most.
  • Simplified Organization: Stay on top of your finances with a clear overview of income, expenses, and cash flow, all in one place.
  • Enhanced Accuracy and Compliance: Reduce errors and ensure compliance with automatic bank feeds, VAT returns, and HMRC filing.
  • Mobile Access on the Go: Manage your finances from anywhere with the convenient mobile app, perfect for busy freelancers and entrepreneurs.
  • Streamlined Collaboration: Easily share invoices, track project progress, and collaborate with clients and team members.
  • Peace of Mind and Support: Gain confidence knowing your finances are in order, backed by excellent customer support whenever you need it.

Industry Expertise

While FreeAgent caters to a wide range of businesses, its strengths lie in its focus on freelancers, solopreneurs, and small service-based businesses. Its intuitive interface, mobile app, and automated features like expense tracking and project billing make it ideal for managing finances on the go and streamlining workflows in these sectors.

FreeAgent Reviews

Average customer reviews & user sentiment summary for FreeAgent:

User satisfaction level icon: great

200 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of FreeAgent reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Intuitive interface: Users consistently praise FreeAgent's user-friendly design, making it easy to navigate and find features even without accounting expertise.
  • Automated tasks: FreeAgent automates many time-consuming accounting tasks, such as bank reconciliation, VAT calculation, invoice creation, and mileage tracking.
  • Comprehensive features: The software offers a wide range of features to manage all aspects of accounting, including invoicing, expenses, projects, taxes, and payroll.
  • Mobile app: FreeAgent's mobile app allows users to manage finances on the go, access key features, and capture receipts with ease.
  • Excellent customer support: Users consistently rate FreeAgent's customer support highly, with quick and helpful responses to queries.
  • Integrations: FreeAgent integrates with various popular business tools, such as bank accounts, payment gateways, and expense management apps.

Cons

  • Limited customization options: While FreeAgent offers some customization, users report feeling restricted in terms of branding and layout compared to other accounting software.
  • Learning curve for complex features: Some users find FreeAgent's advanced features, like inventory management or project accounting, have a steeper learning curve compared to basic functionalities.
  • Higher pricing for larger businesses: FreeAgent's pricing scales with the number of users and features needed, making it potentially expensive for larger businesses with complex accounting requirements.
  • Limited integrations with some industry-specific tools: While FreeAgent integrates with popular business tools, some users in specific industries might miss integrations with specialized software they rely on.
  • Occasional bugs and glitches: Some users report encountering occasional bugs or glitches within the software, although FreeAgent's customer support is generally praised for responsiveness.

Researcher's Summary:

FreeAgent carves a niche for itself in the accounting software world, earning enthusiastic praise from users seeking an intuitive and automated solution to manage their finances. Its user-friendly interface and wealth of automated features like bank reconciliation and VAT calculation, often cited as lifesavers, make it ideal for solopreneurs and small businesses who want to ditch spreadsheets and manual data entry. This convenience, however, comes with a trade-off: some users feel limited by FreeAgent's customization options, especially compared to the robust branding and layout control offered by competitors like Xero. FreeAgent's strengths truly shine in its mobile app and excellent customer support. Users adore the on-the-go access and quick, helpful resolutions to queries. This agility differentiates FreeAgent from some software giants notorious for sluggish mobile experiences and frustratingly long wait times for assistance. However, power users with complex accounting needs might find FreeAgent's advanced features, like project accounting, less intuitive than Xero's, requiring a steeper learning curve. Ultimately, FreeAgent's user reviews paint a picture of a friendly, efficient, and mobile-first accounting solution. It excels at simplifying finances for non-accountants and automating tedious tasks, but its customization limitations and potential learning curve for advanced features might make larger businesses or those seeking extensive control look elsewhere. In the quest for simplicity and time-saving automation, FreeAgent stands out as a top contender, especially for solopreneurs and small businesses just starting their financial journey.

Key Features

  • Estimates: Send estimates and invoices via email and keep a tab on the approval and rejection. Convert accepted estimates into invoices. Manage outstanding amounts with the Invoice Timeline. 
  • Expenses: Save photos of the receipt directly from the mobile phone. Keep a tab on the running balance for reimbursement by tracking employee expenses. Track payments using live bank feeds or by importing bank statements.  
  • Tracking: Keep a record of when work was completed. Create an invoice for unbilled time and send it to the client. Check where time is spent across the active projects with timesheet reports.Payment tracking can be done by uploading a picture of the receipt through the mobile app. Reminders for making payments are sent automatically by setting up recurring invoices. Track invoices, taxes, estimates, alongside expenses. 
  • Dashboard: Monitor profit and loss with cash flow reports and the invoice timeline. 
  • Project Management: Create a project by adding billing rates, tasks, default currency, budget, start and end date. Attach charges and billable and non-billable time to projects and invoice the cost to customers. 
  • Expense Management: Categorize charges by currency and link them to a particular activity. Track and document expenses once the invoice is settled. Forgo the need to upload bank statements with the feed enabled. Include bank statements in the reporting after uploading. 
  • Navigation: Display data and keep track of the business’s financial health. Access invoices, time slips, estimates and projects from the dashboard. 
  • Payment: Integrate with PayPal, Stripe and GoCardless to pay bills easily. Make direct payments and add links to the payment system in the invoice templates. Conduct transactions in more than 80 countries around the globe. 

Approach to Common Accounting Challenges

  • Time-consuming manual tasks: FreeAgent automates tasks like invoicing, expense tracking, and tax filing, saving you valuable time and effort.
  • Data organization and tracking: Get a clear overview of your finances with centralized income, expense, and cash flow tracking, making it easy to stay on top of your financial health.
  • Accuracy and compliance concerns: Reduce errors and ensure compliance with automatic bank feeds, VAT returns, and HMRC filing, giving you peace of mind.
  • Limited mobility and accessibility: Manage your finances from anywhere with the convenient mobile app, perfect for busy professionals and remote workers.
  • Collaboration and communication hurdles: Easily share invoices, track project progress, and collaborate with clients and team members, streamlining workflows and communication.

Cost of Ownership

Frequently asked questions regarding FreeAgent pricing include:

  • Q: What is the base monthly cost of FreeAgent, and what factors influence pricing?
    A: The base monthly cost of FreeAgent starts at £14.50 per month. Factors that can influence pricing include: additional users, payroll functionality, and optional add-ons like SmartScan for unlimited receipt capture.
  • Q: Are there any ways to access FreeAgent for free or at a discounted rate?
    A: Yes, there are a few ways to potentially access FreeAgent for free or at a reduced cost:
    • Opening a business bank account with NatWest, Royal Bank of Scotland, or Ulster Bank may grant you free access to FreeAgent.
    • Making at least one transaction per month through a Mettle business bank account can also qualify you for free FreeAgent.
  • Q: Can I add or remove users from my FreeAgent account, and how does this affect pricing?
    A: Yes, you can add or remove users as needed. The base price covers a single user, and each additional user costs an extra £4 per month.

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Lack of integration. 
  •  Limited reports. 
  •  Limited invoice customization. 
  •  No cash-based accounting. 

Suite Support

mail_outlineEmail:[email protected].
phonePhone:(+44) 131 543 3201 from Monday to Friday 9 a.m. to 5 p.m. (GMT).
schoolTraining:The getting started guide is accessible from within the solution.
local_offerTickets: No information available.

FAQ

Frequently asked questions regarding FreeAgent include:

  • Q: How does FreeAgent handle VAT (Value Added Tax)?
    A: FreeAgent automatically calculates and tracks VAT based on your settings, simplifying compliance. You can set default VAT rates for different items and transactions, and easily generate VAT reports for filing.
  • Q: Can I connect my bank accounts to FreeAgent?
    A: Yes, FreeAgent integrates with major banks in the UK and US, allowing for automatic transaction imports and reconciliation. This saves time on manual data entry and reduces errors.
  • Q: How do I create and send invoices in FreeAgent?
    A: FreeAgent offers customizable invoice templates with professional layouts. You can easily add items, discounts, and notes, and send invoices electronically with a few clicks. The software also tracks invoice statuses and payments.
  • Q: Can I track my business expenses in FreeAgent?
    A: FreeAgent allows you to capture and categorize business expenses through receipts or manual entries. You can attach photos of receipts for reference, and the software automatically calculates tax deductions based on your settings.
  • Q: How does FreeAgent help with payroll?
    A: FreeAgent simplifies payroll for small businesses, calculating taxes, deductions, and net pay automatically. You can pay employees directly through the software and generate payslips and reports for compliance.
  • Q: Is FreeAgent secure for my financial data?
    A: FreeAgent uses bank-level security with data encryption and two-factor authentication. Your data is stored on secure servers and regularly backed up, ensuring its protection.
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