Streem Reviews & Pricing

by Streem | Founded 2017, Portland, OR

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Overview Pricing Benefits Reviews Features

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What is Streem?

Industry Specialties: Steel, Energy, Chemical, Construction, Mining, Agribusiness, Foodstuffs, Cosmetics, Logistics & Transportation.

Streem offers an innovative software solution that leverages Augmented Reality to enhance task management and customer interactions. This platform is particularly well-suited for industries such as home services, retail, and technical support, where visual communication can significantly improve efficiency and customer satisfaction. Streem's standout features include real-time video collaboration, AR annotations, and the ability to capture and share detailed visual information seamlessly. Users appreciate its intuitive interface and the way it streamlines complex processes, making it a powerful tool for professionals who require precise and interactive communication. Compared to similar products, Streem is praised for its user-friendly design and robust functionality. Pricing details are not readily available, so it's advisable for potential users to contact SelectHub for a personalized quote tailored to their specific requirements. Streem's unique capabilities make it a compelling choice for businesses looking to integrate AR into their operations effectively.

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Streem Pricing

Based on our most recent analysis, Streem pricing starts at $36 (Per User, Monthly).

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Starting From: $36
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Streem is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Streem:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Streem Benefits and Insights

Why use Streem?

Key differentiators & advantages of Streem

Enhanced Collaboration: Streem facilitates real-time collaboration by allowing multiple users to interact with the same augmented reality environment, improving teamwork and communication.
Increased Efficiency: By overlaying digital information onto the physical world, Streem reduces the time spent on tasks such as troubleshooting and repairs, leading to faster problem resolution.
Improved Accuracy: The software provides precise visual instructions and annotations, minimizing errors and ensuring tasks are completed correctly the first time.
Cost Savings: Streem reduces the need for on-site visits by enabling remote assistance, cutting travel expenses and optimizing resource allocation.
Enhanced Customer Experience: Customers receive immediate, interactive support through augmented reality, leading to higher satisfaction and loyalty.
Scalable Training Solutions: Streem offers immersive training experiences that can be easily scaled across an organization, ensuring consistent knowledge transfer and skill development.
Data-Driven Insights: The platform collects and analyzes data from interactions, providing valuable insights into operational efficiencies and areas for improvement.
Reduced Downtime: By enabling quick diagnosis and resolution of issues, Streem minimizes equipment downtime, maintaining productivity and reducing operational disruptions.
Environmental Impact Reduction: Remote support capabilities decrease the carbon footprint associated with travel, contributing to sustainability goals.
Competitive Advantage: Companies using Streem can differentiate themselves by offering cutting-edge, technology-driven solutions that enhance service delivery.

Industry Expertise

Streem specializes in providing remote support solutions for businesses using augmented reality (AR) and artificial intelligence (AI). It is best suited for companies that need to provide remote assistance to customers or employees, particularly in industries like field service, manufacturing, and technology support.

Synopsis of User Ratings and Reviews

Based on an aggregate of Streem reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Remote Guidance: Technicians can use laser pointers and on-screen annotations to visually guide customers, just like using a laser pointer in person.
Reduced On-site Visits: Streem's remote support capabilities often eliminate the need for technicians to physically visit a customer's location, saving time and money.
Efficient Data Capture: During a Streem call, technicians can capture high-resolution photos, record serial numbers, and take notes, ensuring accurate information is collected for streamlined service.

Cons

Performance Hiccups: Users have reported occasional lag during screenshots and choppy video playback, potentially disrupting the flow of troubleshooting.

Researcher's Summary:

Is Streem really a dream come true for businesses seeking to elevate their remote service operations? User reviews from the past year suggest that it might just be. Users consistently highlight Streem's user-friendliness as a major strength, praising its intuitive design and ease of deployment. Even team members with limited technical expertise have found the software easy to use and navigate. This ease of use is critical in today's fast-paced business environment, where time is of the essence and the ability to quickly adapt to new technologies can make all the difference.

Another standout feature consistently lauded by users is Streem's robust AR-powered remote visual assistance functionality. This feature empowers technicians to see through the eyes of their customers, enabling faster and more accurate diagnoses and resolutions. Imagine being able to guide a customer through a complex repair process remotely, using augmented reality to highlight specific components or steps. This not only improves the customer experience but also significantly reduces the need for costly and time-consuming on-site visits.

However, like any software, Streem has areas where it could improve. Some users have reported occasional performance hiccups, such as lag during screenshot capture and choppy playback during live streams. While these issues don't seem to be widespread or severe enough to be deal-breakers, they do highlight opportunities for further refinement and optimization. Overall, Streem emerges as a valuable tool for businesses, particularly those in field service, customer support, and remote collaboration. Its intuitive design, coupled with its powerful AR capabilities, makes it a game-changer for enhancing remote service operations and boosting customer satisfaction.

Key Features

Notable Streem features include:

Augmented Reality Annotations: Users can draw and place virtual annotations in real-time, enhancing communication and understanding during remote support sessions.
Remote Video Assistance: Facilitates live video calls where experts can guide users through complex tasks by seeing exactly what the user sees.
Session Recording: Allows for the recording of sessions for future reference, training, or quality assurance purposes, ensuring that important details are not missed.
3D Object Recognition: Automatically identifies and labels objects within the user's environment, streamlining the troubleshooting process.
Secure Data Handling: Employs robust encryption and data protection measures to ensure that all user data and communications remain confidential and secure.
Cross-Platform Compatibility: Available on multiple devices and operating systems, ensuring accessibility and ease of use for a wide range of users.
Customizable User Interface: Offers a flexible interface that can be tailored to meet the specific needs and preferences of different industries and users.
Integration with CRM Systems: Seamlessly integrates with existing customer relationship management systems, allowing for streamlined workflows and data management.
Real-Time Collaboration Tools: Provides tools for multiple users to collaborate simultaneously, enhancing teamwork and problem-solving efficiency.
Scalable Architecture: Designed to accommodate varying levels of usage, from small teams to large enterprises, without compromising performance.
Interactive Guides: Offers step-by-step interactive guides that assist users in completing tasks independently, reducing the need for direct expert intervention.
Analytics and Reporting: Generates detailed reports and analytics on session data, helping organizations to identify trends and improve service delivery.
Multi-Language Support: Supports a wide range of languages, making it accessible to a global audience and facilitating communication across language barriers.
Intuitive User Experience: Designed with user-friendliness in mind, ensuring that even those with limited technical expertise can navigate the software with ease.
Custom Branding Options: Allows businesses to incorporate their own branding into the platform, maintaining brand consistency across customer interactions.