WebFOCUS Reviews & Pricing

by Information Builders Inc | Founded 1975, New York City, NY

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Overview Pricing Benefits Reviews Features

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What is WebFOCUS?

Industry Specialties: Serves all industries

WebFOCUS is a comprehensive data management and analytics platform that enables organizations to access, transform, visualize, and distribute data across multiple platforms. It's particularly well-suited for enterprises with large, complex datasets and a need for robust reporting and analytics capabilities. Key benefits include its ability to unify disparate data sources, create interactive dashboards and visualizations, and automate data-driven workflows. Popular features include its drag-and-drop report builder, self-service data exploration tools, and integration with various business intelligence applications. User experiences generally praise its ease of use, scalability, and ability to handle diverse data types. Pricing is typically based on the number of users, data sources, and required features, with options for both on-premise and cloud-based deployments.

Pros

Easy to use interface
Handles large datasets
Diverse data source integration
Customizable reports and dashboards
Scalable for enterprise needs

Cons

Occasional performance issues
Limited out-of-the-box visualizations
Upgrades can be complex
UI may feel outdated to some
Learning curve for advanced features

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 439 reviews:

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WebFOCUS Pricing

Based on our most recent analysis, WebFOCUS pricing starts at $50 (Per Three Concurrent Users, Annually).

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Starting From: $50
Pricing Model: Per Three Concurrent Users, Annually
Free Trial: No

Training Resources

WebFOCUS is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for WebFOCUS:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

WebFOCUS Benefits and Insights

Why use WebFOCUS?

Key differentiators & advantages of WebFOCUS

Ease of Use: Everyone can access and derive rich insights and helpful information from enterprise data through an intuitive GUI with drag-and-drop ease. Increase adoption and encourage self-service data exploration at all levels of technical knowledge.
Make Better Decisions: Empower smarter, more consistent and more accurate proactive decision-making throughout the organization.
Faster Time to Insight: Streamline data workflows and analytics processes and efficiently access the most relevant insights through a personalized, interactive home page and enhanced content search.
Scalable: Deploy to millions and customize the solution to business needs. Scale up or down, enjoy regular updates and maintain security through the cloud.
IT Friendly: Easily deployable and connectable with internal IT resources, with accelerated upgrades.
On-the-Go Information: Stay connected to data through its native mobile app and browser-accessible platform.
Strong Vendor Support: The vendor has earned several awards in recent years for its dedication to customer success through professional and friendly service.
Free Trial: Request a free 14-day trial of the product through the vendor’s website.

Industry Expertise

Information Builders Inc., also known as ibi, is a well-established vendor in the business intelligence field with over 40 years of experience in the IT space. Customers include a wide spread of organizations in health care, financial services, the public sector, insurance, manufacturing, transportation, retails and more. The vendor announced as of 2020 that it will be acquired by TIBCO.

WebFOCUS Reviews

Based on our most recent analysis, WebFOCUS reviews indicate a 'great' User Satisfaction Rating of 87% based on 439 user reviews from 5 recognized software review sites.

439 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of WebFOCUS reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Support: All of the users who mentioned the vendor’s support praised their responsive, helpful support team and dedication to customer success.
Reporting: Around 96% of users who mentioned reporting said that this tool works well for report creation and scheduled distribution.
Data Visualization: About 90% of users who reviewed the tool for data visualization said that it excels in dashboard and chart creation.
Functionality: This is a robust, feature-rich tool with a great degree of flexibility and frequent updates, according to around 76% of users who reviewed the tool’s functionality.
Ease of Use: According to about 63% of users who reviewed the platform’s ease of use, its intuitive drop-and-drop interface simplifies data analysis and visualization.

Cons

User Interface: Of the users who mentioned this solution’s UI, approximately 87% said that it looks outdated, especially compared to those of competitors.
Cost: About 83% of users who reviewed it for price said that this solution is expensive, especially when considering add-on modules.
Performance: All of the users who reviewed the platform’s performance and speed mentioned bugs, lag and crashes, among other issues.
Learning Curve: It takes some time to learn this platform, according to about 60% of users who reviewed its learning curve.

Researcher's Summary:

WebFOCUS offers a feature-rich business intelligence data and analytics platform that unlocks actionable insights and the power of decision-making for users throughout an organization. Rated highly for ease of use by most reviewers, it empowers self-service data discovery with a user-friendly UI that enables drag-and-drop data analysis and visualization; some users noted that this UI looks outdated, especially compared to those of competitors. The platform offers a wide range of prebuilt data visualizations that users can further customize if necessary. This platform excels at creating and designing reports, then distributing them either at-will or through the automated scheduling tool, as noted by a majority of users who reviewed reporting. Most notably, the platform has an outstanding support team - all of the users who reviewed its support expressed satisfaction with their proactive, responsive assistance, citing the vendor’s dedication to the success of their customers as notably apparent. Customers can tailor the platform to their needs, as its flexibility allows for customized solutions. Frequent updates add value over time, though some users remarked that these sometimes break features from older versions. Other performance issues noted in reviews include lags when performing complex queries, infrequent crashes, slow load times and issues when accessing the platform from specific devices or browsers. While easy to pick up and use, especially for the end-user, some reviewers said that there is a learning curve to master the many features of this tool — a few users noted that this learning curve lasted a few months for some team members in their organizations. Overall, WebFOCUS is a worthy pick for self-service data visualization and reporting, especially in the hands of an organization willing to invest the resources and time to make it shine.

Key Features

App Studio: Develop customized applications called InfoApps that analyze data and generate insights for end-users. Supported features include data visualization, reporting, drill-downs and more.
Data Visualization: Turn data into content with eye-catching data visualizations. Create and customize a variety of charts that highlight meaningful trends.
Pages: Organize visual content and information into interactive, responsive pages that function as dashboards. Drag and drop items onto the canvas and create compelling data stories
BI Portal: Build a complete, modern website that displays key information in one place with zero-training accessibility. Encourage self-service data discovery through drill-down, filters and more. Enable a custom sign-in page for the company.
Home Page: Easily navigate to the tools, functions and features used most, with a personalized landing page that displays favorites, last viewed items and more, based on recent activity.
Data Management: Streamline data access and data management. Connect to various data sources — including big data — upload and modify files and prepare it for future analysis, all from a single environment. Improves data quality with various data preparation enhancements.
Reporting: Create highly complex reports from any enterprise data source. Automate scheduled report distribution to anyone within or outside the organization.
In-Document Analysis: Interact with analytics with an integrated, in-document engine that supports data sets and functions similar to Excel. Brought together in singular HTML 5 pages that are accessible even without an internet connection.
Security: Leverage a variety of tools and controls for administering and securing the platform, including role-based access control and granular level security options.
Mobile: Run reports, analyses and dashboards from any corporate data source on iOS and Android devices. The native mobile app supports familiar, touch-based gestures for smooth navigation. Find, retrieve and share content, whether online or offline.

Limitations

Some of the product limitations at the time of publication include:

User interface is outdated
Can be cost-prohibitive, especially when including additional modules
Prone to infrequent bugs, lags and crashes
Has a learning curve

Suite Support

The vendor offers a variety of service plans that can provide telephone support, a designated Account Support Manager and proactive support services. On-site, fee-based support is available as needed.

Through the support gateway, access a large knowledge base of technical information, an online community technical forum and a variety of resources for self-service troubleshooting.

Email: For technical issues, contact support by phone or through the support gateway. For service-related issues, email [email protected].

Phone: Call 1 (800) 736-6130 for 24/7 global support. Local support hours are 8 a.m. to 8 p.m. EST, Monday through Friday.

Training: The vendor offers a variety of self-study or instructor-led courses on a regular basis, learning bundles and role-based accreditation options and free eLearning resources. For tailored, personal training, either online or on-site, email the vendor at [email protected].

Tickets: Open a case and track existing cases through the support gateway.