Chartio Reviews & Pricing

by Chartio | Founded 2010, San Francisco, CA

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What is Chartio?

Industry Specialties: Serves all industries

Chartio (acquired by Atlassian) was a cloud-based data analytics solution founded with the mission to make data accessible to anyone. It allows users to blend and process data from numerous sources into a single operational database and write queries through a drag-and-drop visual SQL interface. Via self-service analysis, it empowers users to discover actionable insights that provide answers to their questions. Its data visualizations and interactive dashboards help drive data-informed decision making.

It is available on a per-user monthly subscription basis, with three tiers of pricing: Startup, Growth and Premium.

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User Sentiment i

Based on 343 reviews:

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#43

Chartio is ranked #43 in the Business Intelligence Tools product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Chartio Pricing

Based on our most recent analysis, Chartio pricing starts at $4,800 (Quote-Based).

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Starting From: $4,800
Pricing Model: Quote-Based
Free Trial: No

Training Resources

Chartio is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Chartio:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Chartio Benefits and Insights

Why use Chartio?

Key differentiators & advantages of Chartio

Make Data Accessible to All: Unlocks data analysis for everyone in an organization through an intuitive interface, interactive dashboards and a free self-learning library of resources. Reduce reliance on analysts or engineers with do-it-yourself access.
Get Connected in Minutes: Connect to unlimited sources within minutes and have the platform visualizing data within hours.
Empower Data Teams: Analysts with technical knowledge can focus their time and efforts on building complex models and writing scripts instead of pulling basic reports for their managers.
Speedy SQL: Write and edit queries faster than by manual input within the visual SQL interface. Set up repeatable workflows to speed up analysis, resulting in accelerated time to insight.
Improve Collaboration: Fosters teamwork around data — chat on dashboards, easily embed or send insights that are designed to be shared with others and spark conversations to align teams and clarify goals.
Security: Built with security in mind at every step, with SOC 2, HIPAA, Privacy Shield and GDPR certifications. Encrypts all data at rest and in flight, using industry-standard HTTPS to keep data safe and secure. Manage data access through secure login with Google Apps, SAML compatibility and role-based permissions for granular control.
Scalability: Draw, blend and analyze data from wherever it lives and connect to as many sources as needed as the company grows. Scale up or down with a flexible pricing model — pay for exactly what is necessary.
Expert Support: Take advantage of an abundance of resources available both on the vendor’s website and through their support team, with extensive documentation and on-demand training sessions.
Free Trial: Sign up for a 14-day free trial to try it out for free.

Industry Expertise

Chartio is an industry leader and is utilized by organizations in all sectors. Chartio’s clients include businesses in marketing, operations, product management, sales operations and more.

Chartio Reviews

Average customer reviews & user sentiment summary for Chartio:

343 reviews

89%

of users would recommend this product

Chartio has a 'great' User Satisfaction Rating of 89% when considering 343 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Chartio reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Data Analysis: All of the users who reviewed this platform for data analysis said that it delivers valuable, accurate insights and a variety of options for digging deeper.
Ease of Use: Of the reviews which mentioned ease of use, more than 88% said that this is an excellent tool for non-technical users, with an intuitive user interface.
Data Visualization: About 80% of users who reviewed this feature said that the solution does a good job of visualizing data and metrics to facilitate easy understanding.
Navigation: It is easy to navigate through different tools and options in the system; as observed by 60% of users who talked about navigation.
Collaboration: Of the reviews which referenced its sharing and collaboration features, more than 91% said it excels in bringing users together and empowering a data-driven culture.
Short Learning Curve: According to 82% of users who reviewed its learning curve, this solution is quick and easy to pick up, especially thanks to the resources provided by the vendor.
Support: Support is both helpful and proactive, and the vendor incorporates feedback into future updates, according to 88% of users who reviewed their support offerings.

Cons

Speed: Of the users who mentioned its speed, approximately 83% said that it loads too slowly, with timeouts for especially large queries.
Price: About 63% of users who reviewed its cost said that it’s too expensive, especially when adding the embedding feature to their plan.
No Mobile App: All of the users looking for a mobile app said that there currently is no application for mobile devices available.

Researcher's Summary:

Chartio is a SaaS BI tool that rates quite highly with its user base, thanks to a myriad of unique benefits and features that help companies save time and increase productivity. Most significantly, many reviews focused on its ease of use — not only is the platform user-friendly and intuitive, with a clean, drag-and-drop interface, but it’s also designed to help users build SQL queries without coding knowledge. Easy to pick up, it’s also easy to master, with a remarkably short learning curve due to built-in tools and tips, as well as an abundance of vendor-provided documentation, online resources and proactive customer support. Many users reported that this tool increased organization-wide data literacy and reduced reliance on their IT, R&D and analyst departments by providing truly self-service BI. In addition, it facilitates smooth collaboration and painless sharing of insights. Users also praised its data analysis functionality, which gives insight into overarching trends while inviting deeper exploration at a granular level through flexible filters, slice-and-dice tools and drill-down capabilities.

This tool’s data visualization and dashboarding features, while lacking in some customization compared to competitors, help users track KPIs and see metrics from all of their data sources in one place. However, some reviews mentioned that this solution suffers from slow loading times and refresh rates, especially with larger data sets. Another con cited by several users is its cost: while some say that it’s affordable, others say that it’s too expensive for what it provides and that the price hike associated with adding embedding to pricing plans is too high. For businesses specifically looking for a mobile app, this tool may not be the right fit, as there is currently no mobile app. Though it lacks some advanced features needed by power users or provided by other alternatives, some reviews said that this is a trade-off for its ease of use with business users. Overall, Chartio is a great fit for businesses seeking to empower all their employees with data-driven decision making and encourage them to discover their own insights, while reducing the burden on their IT department.

Key Features

Data Connectivity: Integrates directly with most major sources, including Amazon Redshift, Google BigQuery, Google Sheets, MySQL, PostgreSQL, Snowflake, Amazon Athena, Amazon Aurora, Amazon RDS, CSV file uploads, Microsoft Azure, Microsoft SQL Server, Oracle and more. Databases remain secure as the solution maintains read-only access either through direct, encrypted cloud connections or SSH tunneled connections to cloud, hybrid or on-premise environments.
Data Blending: Draws data from multiple data sources to a single central database without altering the source data.
Visual SQL: Anyone can have the power of an analyst and form SQL queries with an intuitive drag-and-drop interface — no coding necessary. Explore, transform and visualize data. Makes data analysis more accessible for all while making more complex SQL analysis easier for pros, who can toggle to the raw text-based SQL editor at any point.
Data Visualizations: Build visually appealing charts and graphics that identify trends, patterns and outliers within datasets. Customize visualizations in any way, with chart options including area charts, bubble maps, bar charts, line charts, maps, pie charts, funnel charts, scatter plots, tables and more.
Auto Chart Wand: Click the wand icon to auto-select the most suitable chart type for the data.
Customizable Dashboards: Design interactive dashboards that provide the perfect portal for all crucial metrics in one place. Customize the layout and details of dashboards, and then save these styles as custom themes for other team members to use — or select from a variety of pre-set options.
Intuitive Data Exploration: Hover over charts to explore metrics, click on charts to drill down into filters and scroll around a dashboard to engage with visualizations. Dig deeper with slice and dice filters, sorting options and search capabilities.
Snapshots: Automatically saves a PDF copy of selected dashboards at pre-set daily times. Travel through time to review historical data, track how metrics have changed and save information, maintaining accurate records for audits.
Comment on Dashboards: Invite teammates to join dashboards and control their level of editing access. Discuss insights, exchange feedback or request help through inline commenting and mention tagging, without leaving dashboards. Stay informed of new replies and mentions through email notifications and in-app alerts.
Sharing Options: Embed a real-time interactive version of a dashboard into other applications or sites with a customizable code snippet. Share dashboards via scheduled email alerts or download them in various file formats like PDF, PNG or SVG for optimal sharing and collaboration. Connect to Slack and share insights directly to team channels or conversations.
Alerts: Schedule a query to run at designated intervals and if the value returned meets a specified threshold, designate an email alert to send to any party, licensed or not. Integrate alerts with email, third-party automation software, or slack.
Permissions: Establish teams for each department — for example, sales, marketing, support, etc. — and assign permissions for dashboards and data sources to the entire group. Manage permissions on an even more granular level, down to a per-user basis.
Data Connectivity: Integrates directly with most major sources, including Amazon Redshift, Google BigQuery, Google Sheets, MySQL, PostgreSQL, Snowflake, Amazon Athena, Amazon Aurora, Amazon RDS, CSV file uploads, Microsoft Azure, Microsoft SQL Server, Oracle and more. Databases remain secure as the solution maintains read-only access either through direct, encrypted cloud connections or SSH tunneled connections to cloud, hybrid or on-premise environments.
Data Blending: Draws data from multiple data sources to a single central database without altering the source data.
Visual SQL: Anyone can have the power of an analyst and form SQL queries with an intuitive drag-and-drop interface — no coding necessary. Explore, transform and visualize data. Makes data analysis more accessible for all while making more complex SQL analysis easier for pros, who can toggle to the raw text-based SQL editor at any point.
Data Visualizations: Build visually appealing charts and graphics that identify trends, patterns and outliers within datasets. Customize visualizations in any way, with chart options including area charts, bubble maps, bar charts, line charts, maps, pie charts, funnel charts, scatter plots, tables and more.
Auto Chart Wand: Click the wand icon to auto-select the most suitable chart type for the data.
Customizable Dashboards: Design interactive dashboards that provide the perfect portal for all crucial metrics in one place. Customize the layout and details of dashboards, and then save these styles as custom themes for other team members to use — or select from a variety of pre-set options.
Intuitive Data Exploration: Hover over charts to explore metrics, click on charts to drill down into filters and scroll around a dashboard to engage with visualizations. Dig deeper with slice and dice filters, sorting options and search capabilities.
Snapshots: Automatically saves a PDF copy of selected dashboards at pre-set daily times. Travel through time to review historical data, track how metrics have changed and save information, maintaining accurate records for audits.
Comment on Dashboards: Invite teammates to join dashboards and control their level of editing access. Discuss insights, exchange feedback or request help through inline commenting and mention tagging, without leaving dashboards. Stay informed of new replies and mentions through email notifications and in-app alerts.
Sharing Options: Embed a real-time interactive version of a dashboard into other applications or sites with a customizable code snippet. Share dashboards via scheduled email alerts or download them in various file formats like PDF, PNG or SVG for optimal sharing and collaboration. Connect to Slack and share insights directly to team channels or conversations.
Alerts: Schedule a query to run at designated intervals and if the value returned meets a specified threshold, designate an email alert to send to any party, licensed or not. Integrate alerts with email, third-party automation software, or slack.
Permissions: Establish teams for each department — for example, sales, marketing, support, etc. — and assign permissions for dashboards and data sources to the entire group. Manage permissions on an even more granular level, down to a per-user basis.

Limitations

Pricing can be expensive, depending on company size.
Data can be slow to load when refreshing dashboards.
No advanced scripting integration i.e. Python, R.
No native mobile app at the time of last review.

Suite Support

Before reaching out to support, users should search the help center for documentation related to their query. The search function explores the resource library for answers to the issue and often provides a solution without further steps.

All users have access to email support. Subscribers to the Growth plan receive access to chat support additionally, while Premium subscribers also are assigned a dedicated technical Data Advisor who provides guidance on best practices, as well as personalized onboarding and training support.

Email: Email [email protected].

Phone: Cannot call support directly. Subscribers to the Growth plan and above can live chat with a representative from 7 a.m. to 5 p.m. PST in the Chartio app or on the website.

Training: The vendor provides tutorials, a blog, detailed documentation, a free library of web books from the Data School, live events and bi-monthly webinars, various whitepapers and more on their website. Chartio additionally offers on-demand personal training, where users can schedule a 30-minute working session with a member of their customer success team. They can also receive personal assistance from other customers and experts in the community Slack channel or schedule a free one-on-one consultation for help with specific issues.

In addition to these resources, Chartio offers in-person office hours on Thursday afternoons from 1-3 p.m. at their headquarters in San Francisco for face-to-face discussion. Users may sign up for office hours through a form on Chartio’s website.

Tickets: Log in to your account and begin a case. Users can also chat or email support to begin a case.