Cognos Analytics Reviews & Pricing

by IBM | Founded 1911, New York, NY

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Overview Pricing Benefits Reviews Features

What is Cognos Analytics?

Industry Specialties: Serves all industries

IBM Cognos Analytics is a self-service, web-based analytics platform which empowers users of all skill levels to explore data through reporting, data analytics, KPI monitoring, events and metrics. Reports give users the ability to not just visualize their insights, but also share them with colleagues.

It integrates with Watson Analytics, which leverages IBM’s artificial intelligence and natural language processing to make insights more accessible to non-technical users. It has various components which give additional functionality, flexibility and agility when processing large sets of data.

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User Sentiment

Based on 1251 reviews:

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Cognos Analytics Pricing

Based on our most recent analysis, Cognos Analytics pricing starts at $50 (Per User, Monthly).

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Starting From: $50
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Cognos Analytics is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Cognos Analytics:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Reseller - WIA Business Systems

Cognos Analytics Benefits and Insights

Why use Cognos Analytics?

Key differentiators & advantages of Cognos Analytics

Enhanced Decision Making: Cognos Analytics synthesizes data from various sources, providing comprehensive insights that empower users to make informed, data-driven decisions.
Time Efficiency: Automates the process of data collection and report generation, significantly reducing the time spent on these tasks and allowing teams to focus on analysis and strategy.
Customizable Dashboards: Offers the flexibility to create personalized dashboards that highlight key metrics, making it easier for users to access the information most relevant to their roles and objectives.
Scalability: Adapts to the growing data needs of a business, ensuring that as your company expands, Cognos Analytics can handle the increasing volume and complexity of data.
Data Accuracy: Minimizes human error by automating data collection and analysis, leading to more accurate insights and reducing the risk of costly mistakes.
Collaboration Enhancement: Facilitates better teamwork by providing a shared platform where team members can access, analyze, and discuss data insights in real-time.
Advanced Analytics: Utilizes AI and machine learning to uncover deep insights, predict trends, and identify patterns that might not be apparent through traditional analysis methods.
Comprehensive Reporting: Generates detailed reports that can be customized to suit different audiences, ensuring stakeholders receive the information they need in an understandable format.
Mobile Accessibility: Offers mobile support that allows users to access data and insights on the go, ensuring decision-makers are always informed, regardless of their location.
Regulatory Compliance: Helps ensure that data management practices comply with relevant regulations and standards, reducing the risk of legal issues and fines.
Cost Reduction: By streamlining data analysis processes and reducing the need for manual intervention, Cognos Analytics can lead to significant cost savings over time.
Improved Customer Insights: Analyzes customer data to provide a deeper understanding of customer behavior and preferences, enabling more targeted and effective marketing strategies.
Operational Efficiency: Identifies bottlenecks and inefficiencies in operations, allowing organizations to optimize processes for better performance and productivity.
Future-Proofing: Continuously updates to incorporate the latest technologies and analytics trends, ensuring that businesses remain competitive in a rapidly evolving digital landscape.

Industry Expertise

IBM is over a century old, with a century's worth of experience. They serve customers across the board, in industries such as healthcare, insurance, banking and financial markets, retail and consumer goods, travel and transportation, energy and utilities, among others.

Cognos Analytics Reviews

Average customer reviews & user sentiment summary for Cognos Analytics:

1251 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Cognos Analytics reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Data Analysis and Visualization: All users who mention data analysis and presentation unanimously agree that this solution covers the full spectrum of BI analytics capabilities.
Data management: All users who mention data preparation praise its data integrations and effective metadata management, which ensure data consistency and accuracy across multiple reporting systems.
Functionality: Of users who mentioned this platform’s features, around 90% were satisfied with regular updates and enhancements which allow them to create faster, more responsive dashboards.
Reporting: Around 89% of users who mention reporting are satisfied, appreciating its ad-hoc reporting and report-sharing capabilities.
Setup: Excellent vendor support coupled with the ease of establishing data connectivity with data sources make installation of this solution a breeze, as approximately 87% of users have mentioned.

Cons

Cost: Around 87% of users who mention cost feel that its licensing model is expensive when compared to other BI solutions.
Training: Approximately 45% of users who reviewed training say that the learning curve can be quite steep and though self-service training is available, they would prefer a formal learning program.

Researcher's Summary:

IBM Cognos Analytics is an excellent BI tool and rates very highly with users on all major counts. Users are unanimous in their praise of its data management and data analysis capabilities to provide a single source of truth. Having ventured into AI-powered tools with the 11.1.3 version in 2018, IBM is making bold strides to incorporate augmented intelligence into the platform. IBM has astutely combined this solution with the capabilities of one of its other offerings, Watson Analytics, for natural language processing - a game-changer for empowering non-technical users to create a vast range of dashboards. With AI-enabled exploration, users can review key drivers of metrics and identify gaps in data, though some users feel that more tools are needed for content store exploration through its relational database. It also rates excellently with users for its data integration and ad-hoc reporting capabilities, efficient metadata management and extensive data modeling features.

Several strong features of this platform, as noted by reviewers, include Jupyter notebooks, regular updates to the platform and enhancements to data modules, though when it comes to integrating with Online Analytical Processing (OLAP) data sources and IBM Planning Analytics in particular, it comes up short. Version 11 of the platform comes with over-the-top installs for upgrades, which reduces time to set up; though some users feel that integrations built with the current SDK solution can be tedious to implement and maintain. Being part of the IBM software suite, it connects seamlessly to other IBM products under the same umbrella. However, integration with MS-Sharepoint is not supported; this can be managed with workarounds, but only for on-premise setups, not cloud-based deployments. The platform has a rich reporting repertoire with report burst capabilities, pivots and Cognos Event Studio for event-driven reports. However, many users feel that Report Studio should provide the write back capability, which is crucial for business. As for the cost, a majority of users feel that its licensing models are restrictive, especially when compared to other BI solutions; though the vendor seems to address pricing and ease of use with version 11.1.3.

In summary, Cognos Analytics is among the best BI solutions in the market today and IBM, with its ear to the ground, is delivering enhanced data analysis and reporting capabilities at scale.

Key Features

Components: Boost the feature set of the core platform with components that enhance data modeling, visualization and analytics capabilities.
Powerful Reporting: Create detailed charts, graphs, maps, voiceovers and repeat functions with the robust, professional reporting suite. Simplify reporting for non-technical users with express mode.
Web-based Interface: Access the platform on any hardware via the web.
Natural Language-powered AI: Interrogate data and receive natural, consistent responses with a built-in AI, powered by NLP.
Automated Modeling: Verify and combine data via automated modeling, and assess relationships between separate data points.

Limitations

Some of the product limitations include:

Integration with MS Sharepoint is not supported
Lacks write back capability for reports
Does not integrate well with OLAP data and IBM Planning Analytics
Expensive for start-ups and small organizations

Suite Support

IBM has three ways for a user to get in contact with their support teams; phone, tickets, or training. The company also offers a self-service portal for troubleshooting issues without assistance. If the user can’t troubleshoot the software, they can reach out to IBM through the methods outlined below.

Phone: IBM offers a 24/7 support line to answer questions and receive product feedback. Users can call 1-800-IBM-SERV (1-800-426-7378) to receive support.

Training: Extensive training courses, self-learning and certification courses are offered for IBM Cognos. Trainings are virtual or location based.

Tickets: Submit a ticket via the IBM support community. Assign a severity level to the ticket, from one to four, one being the most critical. For severity one issues, call the Duty Manager at 1-800-IBM-SERV (1-800-426-7378).

Top Competitors

Here are the other software most often considered with IBM Cognos BI in actual selection project*

*Data derived from SelectHub's Jumpstart & Decision Platforms

Cost of Ownership

License/Subscription Cost	Dependent on the type of license – workgroup, standard or enterprise (refer pricing section for more details)
Maintenance Cost	Subscription & Support costs are based on a percentage of the license cost (25% of initial license cost) Software Accelerated Value Programs are an incremental charge calculated on a per-case basis, dependent on the specific service that the customer requires. Customers can't purchase Software Accelerated Value Programs without paying standard Subscription & Support cost
Installation/Implementation Cost	Included in license/subscription cost
Customization Cost	Will vary depending on the functional requirements such as configurable dashboards, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
Training Cost	Self-service support is available online Native language support consists of live support and unlimited access for all certified IT technical staff within an organization
Recurring/Renewal Costs	Renewal fee includes license cost and maintenance fee for the new or next year

Pricing Details

Category	Description	Price/Details
Subscription Cost	What is the cost of the software?	License:
Deployment Options	What options are available for product deployment?	On-premise Cloud-based/SaaS
Pricing Model	What is the pricing model?	Licensing model Subscription-based
Minimum commitment	Is there a minimum monthly or yearly commitment required for purchase?	Workgroup License: Minimum subscription of 50 users and a minimum term of six months. It’s renewed semi-annually with monthly billing Standard license: Minimum subscription of 100 users and a minimum one-year term. It’s billed monthly and renewed annually Enterprise license: Minimum subscription of 150 users and a minimum one-year term. It’s billed monthly and renewed annually
Custom Quote	Is there an option for requesting a custom quote?	Available
Free Trial	Does the solution provide a free product trial option?	Available (for 30 days for Windows OS)

Value-Added Benefits

How WIA Business Systems adds value to Cognos Analytics

Deploy Anywhere: WIA Business Systems enables flexible on-premise and in-cloud deployment, in addition to hybrid implementations, leveraging Microsoft Azure and Amazon Web Services (AWS).
Customization: Personalize the tool and enhance its capabilities with dedicated technical assistance, saving company time.
Code Maintenance: Get fixes for any defects in the core code as regular updates and patches for priority defects. WIA Business Systems rigorously maintains records of all customizations and any subsequent updates and patches that they provide.
Self-Hosted Support Environment: The reseller provisions and maintains its own support environment to replicate and troubleshoot issues. Updated daily, it contains test data that mirrors the live environment.

Industry Expertise

WIA Business Systems provides analytics solutions to clients in multiple industries throughout the USA, Canada, UK, UAE & Asia. These sectors include manufacturing, engineering, construction, retail, transportation and logistics, equipment, infrastructure, telecom, energy, aerospace and defense.

Support and Services

Advice: Get support for all customization-related issues and core updates implemented by WIA Business Systems.

Consulting: Talk to certified consultants to get domain and product knowledge at any stage of the deployment process.

Engineering: Call 1-877-942-7978 or email [email protected] for more information on their services; or, reach out to them through the Contact page on their website. Get access to trained support professionals Monday through Friday or round-the-clock for a fee.

Implementation: Get dedicated implementation support with project management and project reporting tools to gain visibility into the status of your deployment.