AirePBX Reviews & Pricing

by AireSpring | Founded 2001, Los Angeles, California

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What is AirePBX?

Industry Specialties: Serves all industries.

AirePBX is a sophisticated software solution designed to manage cloud communications efficiently. It offers a comprehensive suite of features including voice, video, messaging, and collaboration tools, making it an ideal choice for businesses seeking to streamline their communication processes. AirePBX is particularly well-suited for small to medium-sized enterprises that require a robust, scalable, and flexible communication platform to support their growth and operational needs.

The software provides significant benefits such as enhanced productivity, reduced operational costs, and improved customer engagement. Popular features include advanced call routing, voicemail-to-email, mobile integration, and real-time analytics, which collectively enhance the user experience and operational efficiency.

Compared to similar products, AirePBX is often praised for its reliability, user-friendly interface, and comprehensive support services. While specific pricing details are not readily available, it is recommended that users contact SelectHub for a tailored pricing quote based on their unique requirements.

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User Sentiment

Based on 2 reviews:

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AirePBX Pricing

Based on our most recent analysis, AirePBX pricing starts in the range of $10 - $100.

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Starting From: Undisclosed
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

AirePBX is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AirePBX:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AirePBX Benefits and Insights

Why use AirePBX?

Key differentiators & advantages of AirePBX

Cost Efficiency: AirePBX reduces the need for physical hardware, lowering both initial setup and ongoing maintenance costs.
Scalability: Easily scale your communication infrastructure up or down based on your business needs without significant investment.
Flexibility: Access your communication tools from anywhere with an internet connection, supporting remote and hybrid work environments.
Reliability: Benefit from high uptime and robust disaster recovery options, ensuring continuous business operations.
Enhanced Collaboration: Integrated features like video conferencing and instant messaging improve team collaboration and productivity.
Advanced Security: AirePBX employs encryption and other security measures to protect sensitive communications and data.
Customizability: Tailor the system to meet specific business requirements with customizable features and integrations.
Improved Customer Service: Features like call routing and automated attendants enhance customer experience and satisfaction.
Analytics and Reporting: Gain insights into communication patterns and performance with detailed analytics and reporting tools.
Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and associated energy consumption.

Industry Expertise

AirePBX is a cloud communications platform that specializes in providing robust and scalable solutions for businesses of all sizes. Its expertise lies in delivering a comprehensive suite of features, including unified communications, contact center management, and advanced analytics. AirePBX is best suited for organizations seeking a reliable and feature-rich platform to enhance their communication workflows and improve customer engagement.

AirePBX Reviews

Average customer reviews & user sentiment summary for AirePBX:

2 reviews

100%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of AirePBX reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Professional Implementation: AireSpring will configure your system and send a technician to your location to install and test your equipment.
Flexible Work-From-Anywhere Solution: AirePBX allows employees to make and receive calls from anywhere using their business phone number on their desk phone, smartphone, tablet, or computer.
Proactive Network Monitoring: AireSpring's Network Operations Team monitors your network 24/7/365 to identify and address potential issues before they impact your communications.

Cons

Costly Changes: Users have reported high fees associated with making changes to their AirePBX service, such as adding new lines or features.
Inefficient Processes: Lengthy and cumbersome procedures for adding lines or making modifications have been cited as pain points, potentially impacting business agility.
Contractual Rigidity: Requiring new contracts for all devices can be seen as inflexible, particularly for businesses with evolving technology needs.

Researcher's Summary:

Is AirePBX the "aire" apparent to throne of best cloud communications platforms? User reviews from the last year present a bit of a mixed bag, making it feel more like a contender than a reigning champion. While AirePBX boasts positive feedback for its robust customer support and comprehensive training, particularly during the initial setup phase, some users find its Achilles' heel to be its inflexibility and high fees for modifications. Imagine needing to switch a few lines around and getting hit with an unexpected bill – not exactly a recipe for customer satisfaction. This rigidity makes AirePBX a tough sell for businesses that frequently need to adapt their communication infrastructure, like a rapidly growing startup or a company with a highly dynamic workforce.

However, for those seeking stability and a hands-on approach, AirePBX might just be the ticket. Users rave about the responsiveness and expertise of the support team, drawing comparisons to having a dedicated IT squad on speed dial. This high-touch approach, coupled with the platform's reliability, makes AirePBX a good fit for organizations that prioritize stability and have predictable communication needs, such as a call center or a company with a fixed office setup. Think of it as the reliable old car in the garage – it might not have all the bells and whistles, but it gets you where you need to go without much fuss.

Key Features

Notable AirePBX features include:

Unified Communications: Integrates voice, video, messaging, and collaboration tools into a single platform.
Scalability: Easily scales from small businesses to large enterprises without the need for additional hardware.
Mobile App: Provides a mobile application for iOS and Android, allowing users to stay connected on the go.
Advanced Call Routing: Offers customizable call routing options, including time-based routing and skills-based routing.
Voicemail to Email: Converts voicemail messages to email, enabling users to access messages from their inbox.
Auto Attendant: Features an automated receptionist that can greet callers and direct them to the appropriate department or extension.
Call Recording: Allows for the recording of calls for training, compliance, or quality assurance purposes.
Conference Calling: Supports multi-party conference calls with easy-to-use controls for managing participants.
CRM Integration: Seamlessly integrates with popular CRM systems like Salesforce and HubSpot to streamline workflows.
HD Voice Quality: Ensures high-definition voice quality for clear and crisp communication.
Security: Implements robust security measures, including encryption and secure access controls, to protect communications.
Analytics and Reporting: Provides detailed analytics and reporting tools to monitor call performance and usage patterns.
Fax to Email: Converts incoming faxes to email, eliminating the need for a physical fax machine.
Presence Indicators: Displays the availability status of team members, making it easier to know who is available for calls or meetings.
Call Queues: Manages incoming call traffic efficiently by placing callers in queues and distributing them to available agents.
Softphone Support: Allows users to make and receive calls from their computer using a software-based phone application.
Customizable User Interface: Offers a customizable interface to match the specific needs and preferences of users.
API Access: Provides API access for developers to integrate AirePBX with other business applications and systems.
Disaster Recovery: Includes disaster recovery features to ensure business continuity in case of system failures or outages.
International Calling: Supports international calling with competitive rates and reliable connections.