BlueJeans Reviews & Pricing

by Blue Jeans Network | Founded 2009, San Jose, CA

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What is BlueJeans?

Industry Specialties: Serves all industries

BlueJeans is a cloud-based video conferencing solution for enterprises and individuals. It facilitates secure business meetings and webinars with HD audio, chat, Q&A, polling, meeting recording and highlights capture. It works seamlessly across all browsers and devices, including conference room technologies. The vendor supplies organizations with the latest conferencing equipment, like cameras, microphones and speakers. Its Command Center enables in-meeting analytics, real-time alerts and live meeting controls.

It provides admin-level security through SAML single sign-on, 2FA and role-based permissions settings. It works seamlessly with Cisco, Microsoft Lync, Lifesize, Polycom and StarLeaf, and integrates with Google Calendar and Microsoft Outlook. The vendor offers a 14-day free trial.

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User Sentiment i

Based on 7267 reviews:

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#11

BlueJeans is ranked #11 in the Video Conferencing Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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BlueJeans Pricing

Based on our most recent analysis, BlueJeans pricing starts at $10 (Monthly, Freemium).

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Starting From: $9.99
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

BlueJeans is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for BlueJeans:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

BlueJeans Benefits and Insights

Why use BlueJeans?

Key differentiators & advantages of BlueJeans

Enhanced Collaboration: BlueJeans facilitates seamless collaboration among team members, regardless of their location, by providing high-quality video conferencing that makes remote meetings as effective as face-to-face ones.
Increased Productivity: With features like screen sharing and meeting recording, BlueJeans enables participants to share information more efficiently and revisit discussions, leading to better decision-making and increased productivity.
Scalability: BlueJeans grows with your business, offering solutions that cater to small teams as well as large enterprises, ensuring that your communication needs are met as your company expands.
Reliability: Known for its robust infrastructure, BlueJeans provides reliable service with minimal downtime, ensuring that your business communications are uninterrupted.
Security: With enterprise-grade security features, including encryption and secure meetings, BlueJeans ensures that your company’s communications and data are protected against unauthorized access.
Integration Capabilities: BlueJeans integrates with a variety of business tools and platforms, such as Microsoft Teams and Slack, streamlining workflows and making it easier to collaborate within the tools your team already uses.
User-Friendly Interface: The intuitive design of BlueJeans makes it easy for users of all technical levels to navigate and utilize the platform effectively, reducing the learning curve and supporting faster adoption across teams.
Global Reach: BlueJeans connects teams across the globe with its wide network coverage, ensuring high-quality communication regardless of geographical boundaries.
Flexible Pricing: Offering a range of pricing plans, BlueJeans provides options that can fit various budgets and business sizes, making it accessible for startups and established companies alike.
Customer Support: BlueJeans prides itself on providing excellent customer service, with support teams ready to assist with any issues, ensuring a smooth experience for all users.
Environmental Impact: By facilitating remote meetings and reducing the need for travel, BlueJeans helps companies lower their carbon footprint, contributing to environmental sustainability efforts.
Professional Development: The platform supports webinars and large-scale virtual events, making it an ideal tool for hosting professional development sessions and expanding learning opportunities for employees.

Industry Expertise

BlueJeans specializes in providing video conferencing solutions that cater to a wide range of industries, including education, healthcare, technology, and finance. Its expertise lies in delivering high-quality, secure, and scalable video communication tools that facilitate collaboration and remote work. BlueJeans is best suited for organizations of all sizes that prioritize reliable and intuitive video conferencing capabilities, from small teams requiring seamless communication to large enterprises in need of comprehensive meeting and event management features.

BlueJeans Reviews

Average customer reviews & user sentiment summary for BlueJeans:

7267 reviews

87%

of users would recommend this product

BlueJeans has a 'great' User Satisfaction Rating of 87% when considering 7267 user reviews from 6 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of BlueJeans reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Many users find BlueJeans to be intuitive and straightforward, allowing them to quickly schedule and join meetings without a steep learning curve.
Reliable Performance: BlueJeans is known for its stable connection and high-quality audio and video, ensuring smooth and uninterrupted communication for important business calls.
Meeting Recordings and Transcripts: The platform offers convenient features like meeting recordings and transcripts, which can be valuable for future reference, training purposes, or sharing with colleagues who couldn't attend the live meeting.
Integrations: BlueJeans integrates seamlessly with various business tools and calendar applications, streamlining workflows and enhancing productivity.

Cons

Limited PSTN Audio Features: Users have reported that BlueJeans' PSTN capabilities lack essential features like call recording, visual voicemail, and call queues, making it less suitable for businesses with traditional phone system needs.
Meeting Room Hardware Compatibility Issues: Some users have experienced difficulties integrating BlueJeans with existing meeting room hardware, particularly older or less common systems, leading to compatibility challenges and potential additional costs for upgrades or replacements.
Mobile App Limitations: The BlueJeans mobile app has been noted to have limited functionality compared to the desktop version, potentially hindering productivity for users who rely on mobile devices for business communication.

Researcher's Summary:

Looking for a video conferencing platform that won't leave you feeling blue? BlueJeans might just be the perfect fit!

User reviews from the past year highlight BlueJeans' user-friendly interface as a major strength, making it a breeze to jump into meetings without any technical hiccups. The platform's high-quality audio and video capabilities also receive consistent praise, ensuring crystal-clear communication and collaboration. Features like screen sharing, whiteboarding, and chat further enhance the user experience, allowing teams to work together seamlessly regardless of location. BlueJeans' robust security measures provide peace of mind for businesses of all sizes, ensuring that sensitive information remains protected. However, some users note that the platform's pricing can be a bit steep compared to competitors like Zoom or Microsoft Teams, especially for smaller businesses or teams with limited budgets.

What truly sets BlueJeans apart is its ability to integrate with existing workflows and tools. The platform plays nicely with popular calendar applications like Google Calendar and Microsoft Outlook, making scheduling and joining meetings a cinch. Additionally, BlueJeans offers integrations with various communication and collaboration platforms, such as Slack and Microsoft Teams, streamlining workflows and boosting productivity. Given its comprehensive features, scalability, and security, BlueJeans is an ideal choice for mid-sized to large businesses with geographically dispersed teams or those that frequently collaborate with external partners. While the cost might be a consideration for smaller organizations, the platform's ease of use, reliability, and extensive features make it a worthwhile investment for businesses seeking a top-notch video conferencing solution.

Key Features

Virtual Meetings: Integrate audio and video performance with productivity features and an extensive toolkit.

Unmatched Quality: Combine multimedia experience with Dolby Voice and HD Video to enhance the quality of virtual meetings and avoid distractions.
Gallery View: View up to 25 attendees on the device screen during virtual meetings for an inclusive experience and better interactions.
Breakout Sessions: Divide virtual meetings into smaller groups for enhancing discussions. Participants can flexibly move in and out of sessions.
Compatibility and Collaboration: Join from any laptop, mobile device or browser. Facilitate interactive virtual hangouts and strengthen collaboration with tools such as a digital whiteboard, screen sharing and annotations.
Universal Accessibility: Use real-time closed captioning, keyboard controls and screen readers to support users with disabilities.
Smart Meetings: Tag critical moments, assign actions and produce highlight reels.

Virtual Events: Enhance interactivity in all-hands get-togethers, webinars and town halls. Engage audiences with Q&As, immersive video and meeting controls.

Scalability: Host up to 50,000 attendees and 150 presenters worldwide and stream events live on Facebook, allowing millions to view the content simultaneously.

Engagement Tools: Engage audiences with tools such as event chat, polling and hand-raising.

Cloud Recording: Record live events for future playback and sharing.

Optimized Caching: Merge multiple video streams into one stream to boost bandwidth consumed by viewers via the Accelerator.

Telehealth: Allow providers to meet patients over video. Seamlessly replicate onsite encounters and interactions of patients while providing flexibility of virtual care.

Security: Protect vital patient and employee information using robust security features and meet HIPAA (The Health Insurance Portability and Accountability Act) security rule requirements. Ensure safety with encryption, locked meetings, passwords and moderator controls.

Enhanced Accessibility: Enable patients to book virtual visits and access a fully-featured experience without any app download or setup.

Straightforward Interpretation: Offer medical interpretation services in over 200 languages, including American sign language.

EHR Integration: Use systems like EPIC to achieve direct access and automatic reporting.

Gateway: Connect team video meetings to conference rooms by using Microsoft-certified CVI (cloud video interop). Increase flexibility and optimize hardware investments via the SaaS (software as a service) solution that allows quick deployment. Use custom-branding, vanity URLs and localized screen splashes. Access real-time analytics such as a dashboard for room performance, usage alerts and reporting.
Rooms: Convert traditional meeting rooms into modernized, digital workspaces. Enjoy flexibility irrespective of room size and hardware or conferencing services. Employ user-centric meeting controls and use one-touch join to minimize meeting friction. Simplify room deployment, device management and room health monitoring.
Simplified Integration: Connect across different domains of the same or different organizations using the link provided. Easily add or remove users in the video or audio-based calls. Minimize the technical barrier between conference room systems and applications, allowing efficient collaboration. Integrate with Slack, HipChat, Skype and more.

Suite Support

Email: No information available.

Phone: 24/7 online support is available.

U.S., Canada and accessible worldwide: +1 (408) 791-2830.
India: 0008000403446.UK: +44 (0) 800-014-8214.
France: +33 970019066.Germany: 0800-183-0764.
Australia: +61 280363149 (Option 2).
Singapore: +65 31587560 (Option 2).

Training: FAQs, live training, product videos, webinars, ebooks, whitepapers, datasheets, analyst reports, infographics and more. Users can enroll for live Q&A sessions daily.

Tickets: Not mentioned.

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