Toky Reviews & Pricing

Key Features

• International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers. 
• Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response. 
• Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents. 
• Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages. 
• Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard. 
• Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries. 
• On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries. 
• Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs. 
• Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages. 
• Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow. 
• Reports: Access real-time reports on dashboards and collect relevant metrics. 
• Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system. 
• Site Call Button: Allow customers to call from the website through an embedded call button. 
• Fax to Email: Get customer faxes as PDF files automatically on email. 
• Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes. 
• Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
• Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate. 
• Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
• Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes. 
• Configuration: Remove or add users in a few simple clicks. 
• Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls. 
• System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
• Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.

Limitations

•  Has many bugs and glitches. 
•  No hold music, making it difficult for a caller to tell if they are on hold. 
•  No ticketed support option offered. 

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