UniTel Voice Reviews & Pricing

by UniTel Voice | Founded 2011

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What is UniTel Voice?

Industry Specialties: Agencies, Automotive, Beauty & Spas, Construction, Education, Event Services, Fitness, Heath, Home Services, Hospitality, Nonprofits, Pet Services, Professional Services, Real Estate, Retail, Travel.

UniTel Voice offers a comprehensive software solution designed to manage various business communication tasks, including Business Phone services. This platform is particularly well-suited for small to medium-sized businesses and startups due to its affordability and ease of use. Users benefit from features such as virtual phone numbers, call forwarding, voicemail-to-email, and auto-attendant services, which enhance professional communication and operational efficiency.

One of the standout benefits of UniTel Voice is its user-friendly interface, which simplifies the setup and management of business phone systems. Additionally, the software's scalability allows businesses to easily adjust their communication needs as they grow. Compared to similar products, users often highlight UniTel Voice's reliable customer support and cost-effectiveness.

Pricing for UniTel Voice varies based on the specific needs and scale of the business, typically involving a monthly subscription model. For precise pricing details, it is recommended to contact SelectHub for a tailored quote.

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User Sentiment

Based on 48 reviews:

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UniTel Voice Pricing

Based on our most recent analysis, UniTel Voice pricing starts at $10 (Monthly).

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Starting From: $9.99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

UniTel Voice is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UniTel Voice:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

UniTel Voice Benefits and Insights

Why use UniTel Voice?

Key differentiators & advantages of UniTel Voice

Cost Efficiency: UniTel Voice offers affordable pricing plans that help businesses save on traditional phone system costs.
Scalability: Easily scale your phone system as your business grows, adding new lines and features without significant investment.
Professional Image: Enhance your business's professional appearance with custom greetings, hold music, and voicemail.
Mobility: Access your business phone system from anywhere, allowing remote work and on-the-go communication.
Improved Customer Service: Route calls efficiently to the right departments or individuals, reducing wait times and improving customer satisfaction.
Enhanced Collaboration: Features like call forwarding and voicemail-to-email ensure team members stay connected and informed.
Time Management: Automated call handling and scheduling features free up time for more critical business tasks.
Reliability: Cloud-based infrastructure ensures high availability and disaster recovery, minimizing downtime.
Integration Capabilities: Seamlessly integrate with CRM systems and other business tools to streamline operations.
Flexibility: Customize your phone system to meet specific business needs, from call routing to voicemail settings.
Analytics and Reporting: Gain insights into call patterns and performance with detailed analytics and reporting tools.
Security: Benefit from robust security measures that protect your communication data from unauthorized access.
Ease of Use: User-friendly interface and setup process reduce the learning curve and implementation time.
Customer Support: Access dedicated support to resolve issues quickly and keep your phone system running smoothly.

Industry Expertise

UniTel Voice is a virtual phone system designed for entrepreneurs and small start-up companies. It's a cloud-based platform that allows businesses to use their existing cell phones to manage professional phone systems.

UniTel Voice Reviews

Average customer reviews & user sentiment summary for UniTel Voice:

48 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UniTel Voice reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Affordability: UniTel Voice is known for its competitive pricing, making it a budget-friendly option for small businesses.
Ease of Use: The setup process is designed to be simple and intuitive, allowing businesses to get started quickly without technical hurdles.
Customer Service: Users generally report positive experiences with UniTel Voice's customer support, praising their responsiveness and helpfulness.
Flexibility: UniTel Voice allows businesses to use their existing cell phones as their business line, providing flexibility and eliminating the need for desk phones.
Professional Features: Despite its affordability, UniTel Voice offers a range of features typically found in more expensive systems, such as a virtual auto attendant, call forwarding, and voicemail-to-email.

Cons

Recording limitations: Some users experienced issues with call recording, highlighting that this might not be UniTel Voice's strongest feature.

Researcher's Summary:

Can UniTel Voice give my small business a big business voice? Recent user reviews suggest a resounding "yes!" Users consistently praise UniTel Voice for its ease of use, even for those who find the initial setup intimidating. One reviewer, a one-person business owner, highlighted how UniTel Voice helps them maintain a professional image.

UniTel Voice's strength lies in its simplicity and affordability, making it a favorite among small business owners. Users appreciate the intuitive software, which allows them to manage calls, set up virtual receptionists, and even maintain a presence while traveling internationally, all without breaking the bank. Some users even admitted to choosing UniTel Voice over bigger competitors after thorough research, proving that sometimes, the best things come in smaller packages.

While reviews are overwhelmingly positive, some users mentioned initial challenges with recording greetings. However, they were quick to point out that UniTel Voice's excellent customer support quickly resolved these issues. UniTel Voice proves to be an excellent choice for small businesses or solopreneurs seeking a reliable, user-friendly, and affordable business phone solution that punches above its weight.

Key Features

Notable UniTel Voice features include:

Virtual Phone Numbers: Choose from local, toll-free, or vanity numbers to establish a professional presence.
Call Forwarding: Redirect calls to any device, ensuring you never miss an important call.
Auto Attendant: Set up a virtual receptionist to greet callers and direct them to the appropriate department or individual.
Voicemail to Email: Receive voicemail messages directly in your email inbox for easy access and management.
Call Screening: Identify callers before answering, allowing you to prioritize important calls.
Custom Greetings: Record personalized greetings to enhance your brand's image and provide a professional touch.
Call Logs: Access detailed call records to monitor and analyze call activity and performance.
Conference Calling: Host multi-party calls with ease, facilitating collaboration and communication.
Mobile App: Manage your business phone system on the go with a user-friendly mobile application.
Text Messaging: Send and receive SMS messages using your business phone number for seamless communication.
Call Recording: Record calls for training, quality assurance, or legal purposes.
CRM Integration: Integrate with popular CRM systems to streamline workflows and enhance customer relationship management.
Fax to Email: Send and receive faxes digitally, eliminating the need for a physical fax machine.
Scalable Plans: Choose from various plans that can grow with your business, ensuring you have the right features at every stage.
24/7 Support: Access round-the-clock customer support to resolve any issues or answer questions promptly.