Appian Reviews & Pricing

Name: Appian
Rating: 84 (70 reviews)

by Appian | Founded 1999, Tysons, VA

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What is Appian?

Industry Specialties: Serves all industries

Appian is a low-code automation platform combined with full-stack automation capabilities to build apps and speed up the workflow. It maximizes resources by bringing together people, technology and data in one workflow. Designed for businesses of all sizes, it automates complicated procedures and creates custom programs on any device. Along with low code development, it offers digital process automation, intelligent business process management, and dynamic case management.

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User Sentiment

Based on 70 reviews:

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Appian Pricing

Based on our most recent analysis, Appian pricing starts at $55 (Monthly, Freemium).

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Starting From: $55
Pricing Model: Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Appian is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Appian:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Appian Benefits and Insights

Why use Appian?

Key differentiators & advantages of Appian

Improved Efficiency: Automate repetitive tasks to free up employee time for more strategic activities, reducing operational bottlenecks.
Enhanced Collaboration: Facilitate seamless communication and coordination among team members through integrated workflows and shared data.
Rapid Deployment: Deploy applications quickly with low-code development, allowing businesses to respond faster to market changes and opportunities.
Scalability: Easily scale processes and applications to accommodate business growth without significant additional investment in infrastructure.
Compliance and Governance: Ensure adherence to regulatory requirements with built-in compliance features and audit trails, reducing the risk of non-compliance penalties.
Data-Driven Decisions: Leverage real-time analytics and reporting to make informed decisions, improving overall business performance.
Customer Satisfaction: Enhance customer experiences by streamlining service delivery and reducing response times through automated processes.
Cost Reduction: Lower operational costs by minimizing manual interventions and optimizing resource allocation through intelligent automation.
Flexibility and Adaptability: Quickly adapt to changing business needs with customizable workflows and dynamic case management capabilities.
Integration Capabilities: Seamlessly integrate with existing systems and third-party applications, ensuring a unified and cohesive IT ecosystem.
Enhanced Security: Protect sensitive data with robust security features, including role-based access controls and encryption.
Employee Empowerment: Empower employees with user-friendly tools and interfaces, enabling them to manage tasks and processes more effectively.
Innovation Enablement: Foster innovation by providing a platform that supports rapid prototyping and iterative development of new solutions.
Reduced IT Burden: Minimize the workload on IT departments by enabling business users to create and manage applications with minimal technical expertise.
Consistent Quality: Ensure consistent process execution and quality outcomes through standardized workflows and automated quality checks.

Industry Expertise

Appian is particularly well-suited for organizations that need to automate complex business processes, manage cases, and integrate with various systems. It's ideal for companies looking to streamline workflows, improve efficiency, and gain real-time insights into their operations.

Appian Reviews

Average customer reviews & user sentiment summary for Appian:

70 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Appian reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Fast Development: Appian enables rapid building of applications, which allows businesses to implement solutions quickly.
User-Friendly Designs: The platform offers a drag-and-drop interface, simplifying the development process and making it easier for users to design and modify processes.
Seamless Integration: Appian can connect with various other systems, ensuring smooth data flow and preventing silos.

Cons

Cost: Appian can be expensive, potentially limiting its accessibility for smaller businesses or those with tighter budgets.
Dated Interface: Some users have reported that certain aspects of Appian's interface feel outdated, which could impact user experience and potentially slow down development.
Process Modeling Limitations: There are suggestions for improvement in Appian's process modeling tools, indicating potential limitations in its ability to visually represent and design complex workflows.
Integration Challenges: While Appian integrates with many systems, users have suggested that enhancing integration options with other systems could further improve its connectivity and data exchange capabilities.

Researcher's Summary:

Is Appian the apple of most users' eyes when it comes to Business Process Management? Appian has garnered largely positive reviews from users over the past year, particularly for its intuitive low-code platform that facilitates rapid development and deployment of business process applications. Users rave about the platform's user-friendly interface, which empowers even those with minimal coding experience to build and customize workflows. This ease of use translates to a quicker time to market, a crucial factor in today's fast-paced business environment. Appian's robust process automation and workflow management features have also received high praise, with users highlighting their effectiveness in streamlining complex business operations.

However, some users have pointed out areas where Appian could improve. For instance, a few users have commented that the interface appears somewhat dated compared to newer BPM solutions on the market. Additionally, while Appian offers data integration capabilities, some users feel that this aspect could be enhanced to provide more seamless connectivity with a wider range of third-party systems. Despite these minor drawbacks, Appian remains a powerful and versatile BPM solution.

Overall, Appian is best suited for mid-sized to large enterprises grappling with intricate business processes that demand a high degree of customization. Its comprehensive features, combined with its flexible deployment options (both cloud-based and on-premises), make it a compelling choice for organizations seeking to optimize their operations and enhance efficiency. However, smaller businesses with simpler needs might find Appian's extensive customization options to be excessive and may be better served by more streamlined BPM solutions.

Key Features

Low Code Development: Create engaging, collaborative business apps with low code development tools that require no coding experience and deploy on various channels. Run business on mobile, desktop or any digital platform with ease. Integrate and connect IoT devices to important business applications.
- Pre-Built UIs: Enhance customer experience with pre-built UIs. Connect enterprise data with pre-built connectors for RDBMS, Salesforce, and Microsoft without any coding. Break down data silos and view data in a single, personalized interface. Ensure that the important applications run with 0% downtime and Recovery Point Objective in one minute.
- Multi-Experience Development: Provide desktop experience on responsive web apps from any device. Boost wearable solution experience with push notifications and custom API integration. Get an uninterrupted workflow by working from one device and continuing on another.
- Work Offline: Start work offline and submit it once connected to the internet. Enrich user-specific interactions and boost custom AR/VR experience with integration. Enhance customer experience with virtual assistants, intelligent chatbots, and real-time interaction tools.
- Mobile Development: Create fast apps with reusable components and visual design tools that work on any device. Make changes in real-time. Build engaging mobile apps and add images, signatures, voice, pictures, or any other type of file using native device functionalities.
- Testing and Compliance: Ensure compliance with third-party audits and certifications. Get comprehensive static and dynamic security testing, penetration testing, and third-party validation. Adhere to AppConfig Community standards and guidelines. Provide secure mobile engagement with Access Department of Defense-approved programs.
- Data Integration: Minimize the possibility of errors with the testing capabilities of built-in integration and design tools. Store and reuse properties across integrations. Build custom error handling for each integration and boost integration with over 60+ built-in templates. Break down data silos and improve decision-making. Resolve queries faster with real-time interaction and secure data sync capabilities.
Complete Automation: Create workflows with automation tools and add them to the applications using AI. Send emails and create databases without code. Design user interface, forms and dashboards and embed them into the apps. Bring all the data into a single, actionable platform and empower mobility with no extra development. Minimize technical debt with instant deployment and easy to configure APIs.

Process Execution: Monitor and manage process execution or the status of the performance in real time. Make use of dynamic reporting to gain detailed insights into processes and tasks. Get work done quickly by assigning role-based tasks. Escalate tasks automatically or manually. Strengthen user collaboration with case management capabilities by providing users with access to data and get faster outcomes.
Robotic Process Automation: Create bots with low code design tools and make them up and running with packaged libraries and credentials. Get faster time to value by deploying fully functional bots. Get end-to-end process control and monitor automation activities from request to completion.
AI Recommendation: Boost automation with AI recommendation engine and process compatibility scores. Create unlimited bots and deploy in Windows and Linux for an optimized cost. Engage user experience by creating apps with automation. Manage exceptions and ad hoc capabilities dynamically. Put people in control of application development and data integration.
Artificial Intelligence: Connect data to processes with low code tools and use machine integration to train models. Record data from structured and semi-structured documents and scale AI applications. Extract data from documents with intelligent document processing. Automate regular tasks and determine the next best step with AI. Manage case management by gaining recommendations and sentiment analysis in real time.
Intelligent Document Processing: Auto classify and extract data with the AI without setting up and maintaining templates. Ensure improvement with AI learning from human behavior and patterns. Quickly adapt to document changes without affecting the workflow. Check whether or not the data in the document is compliant with the decision table.
Case Management: Handle the unexpected with predictable, reliable processes. Gain full transparency into the process and solve adverse incidents with incident management. Make quick and well-informed decisions by accessing complete information on a single platform. Ensure immediate action against any problem with automated alerts, and tasks. Keep track of key performance indicators and metrics with real-time analytics and reporting.
Decision Rules: Configure decision tables and create rules based on the open decision model and notation. Ensure that the results are unique by configuring a customized set of rules. Empower collaboration and scale with conditional settings. Check rules overlapping and gaps in real-time. Improve productivity, simplify workflow and manage document processing with robotic process automation.