Ameyo Reviews & Pricing

Key Features

• Call Center (Voice): 
  • Customizable IVR: Strengthen customer journeys with personalized IVR menus, scripts and options to ensure that routing flows take callers to the suitable agents and IVR scripts align with the core messaging of the brand.
  • Automated Routing: Eliminate the chances of human error, deliver faster responses and attain higher FCR by taking customers to suitable agents via ACD's routing algorithms. 
  • Auto Dialer: Optimize outbound call center workflows through predictive, parallel predictive, progressive and preview dialer and PACE matching diverse organizational needs. 
  • CTI Integration: Improve sales representatives’ productivity by reducing the need to manually switch tabs to find customer information. Offers CTI integration with CRMs like Freshdesk Mint, Zendesk, Mint, Zoho, LeadSqaured, Microsoft Dynamics, Kapture, Sugar and FreshSales. 
  • Number MasKing: Maintain caller privacy through complete control of data abstraction with data encryption on dashboards, agent interface, call history, call recordings, reports and real-time monitoring. 
  • Role-Based Privileges: Allow and assign authorized user access privileges at the campaign and system level to supervise teams' access to workbench and customer data privacy. 
  • Agent Desktop: Avoid toggling between screens while serving callers by allowing agents to access all the information on a single screen. Optimize their efficiency by resolving queries faster. 
  • Callback Management: Help agents understand customers and deliver personalized services by scheduling callbacks and automated follow-ups via click-to-call capabilities. 
  • Mobile-Agent Capabilities: Allow agents to work from mobile phones while away from the screen and serve customers anywhere and anytime. 
  • Campaign Dashboards: Call center supervisors and managers can easily monitor each agent, campaign in real time and make informed, data-driven decisions based on performance reports, call summaries and customer summary dashboards. 
  • Reporting: Track, monitor and analyze various call center metrics linked to agent performance and call monitoring. Fetch reports in different formats, including CSV, HTML, XML and PDF and send them to multiple email addresses at desirable frequencies, including daily, weekly, monthly or yearly. 
  • User Management Capabilities: Managers can score agent performance and skill level by listening to call recordings. Manage users and assign them to multiple campaigns or switch between queues in a single click. 
• Cloud Contact Center: 
  • Call Recording: Deliver enhanced customer experience by recording calls, storing them in the Voice Logger and analyzing call data. 
  • WebRTC: Ensure secure voice calls and integrate with enterprise-grade hardware and CRMs without any hardware telephony setup requirements. 
  • Knowledge Base: Resolve customer queries faster by allowing them access to informative articles and frequently asked questions. 
• Omnichannel Contact Center: Interact with customers across various platforms, including social media, messages, video calls, calls, chats and community to boost customer satisfaction rates. 
• Salesforce Integration: Register on Salesforce CTI to access other applications with a single click without re-entering credentials, passwords and usernames. 
• Help Desk Automation: Route callers to the correct queue via active and passive channels such as chat, SMS, voice, email, Whatsapp and social media. Connect customers to subject matter experts for boosting the chances of first call resolution with ticketing automation. 

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