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What is AVOXI?

Industry Specialties: Serves all industries

Avoxi is a cloud-based communication platform that simplifies customer interactions with a fully integrated communication experience. Users can manage agents, phone numbers, call routing protocols and customer service data on the go. It offers remote team management, inbound call routing, monitoring and reporting, outbound dialing and more.
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#67

AVOXI is ranked #67 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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AVOXI Pricing

Based on our most recent analysis, AVOXI pricing starts at $99 (Monthly).

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Price
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Starting From
$99
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

AVOXI is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AVOXI:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AVOXI Benefits and Insights

Why use AVOXI?

Key differentiators & advantages of AVOXI

  • Cost Efficiency: AVOXI reduces operational costs by eliminating the need for physical infrastructure and maintenance, allowing businesses to allocate resources more effectively.
  • Scalability: Easily scale your call center operations up or down based on demand without the need for significant investments in hardware or software.
  • Global Reach: AVOXI provides international phone numbers and local presence in over 170 countries, enabling businesses to expand their global footprint effortlessly.
  • Enhanced Customer Experience: With features like call routing, IVR, and real-time analytics, AVOXI ensures that customers receive prompt and efficient service, improving overall satisfaction.
  • Flexibility: The cloud-based nature of AVOXI allows agents to work from anywhere, providing flexibility and supporting remote work environments.
  • Improved Agent Productivity: Tools such as call recording, monitoring, and analytics help supervisors train and manage agents more effectively, leading to higher productivity levels.
  • Data-Driven Decisions: Access to detailed call analytics and reporting enables businesses to make informed decisions based on real-time data and trends.
  • Business Continuity: AVOXI's cloud infrastructure ensures that your call center operations remain uninterrupted during unforeseen events, such as natural disasters or technical failures.
  • Integration Capabilities: Seamlessly integrate AVOXI with CRM systems, helpdesk software, and other business tools to streamline workflows and enhance operational efficiency.
  • Security and Compliance: AVOXI adheres to stringent security protocols and compliance standards, ensuring that customer data is protected and regulatory requirements are met.
  • Customizable Solutions: Tailor AVOXI's features to meet the specific needs of your business, ensuring that you get the most out of the platform.
  • 24/7 Support: Benefit from round-the-clock customer support to resolve any issues promptly and keep your call center running smoothly.

Industry Expertise

AVOXI specializes in providing cloud-based communication solutions tailored for contact centers and businesses with a global presence. Its industry expertise lies in seamlessly integrating voice, messaging, and contact center management features to enhance customer engagement and operational efficiency. AVOXI is best suited for enterprises looking to expand their customer service capabilities across multiple countries, offering scalable solutions that support a wide range of industries, including hospitality, e-commerce, and financial services, which require robust, flexible communication tools to connect with their global customer base.

AVOXI Reviews

Average customer reviews & user sentiment summary for AVOXI:

User satisfaction level icon: excellent

87 reviews

95%

of users would recommend this product

AVOXI has a 'excellent' User Satisfaction Rating of 95% when considering 87 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of AVOXI reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease of Use: It’s an easy-to-use and intuitive platform, according to all the users who reviewed this aspect.
  • Comprehensive: According to 80% of users who discussed call management, the product offers comprehensive capabilities on that front.
  • Customer Service: About 85% of users who mentioned customer service said it’s reliable and resolves issues quickly.

Cons

  • Accessibility: It has limited accessibility due to no mobile app available, according to 88% of users who mentioned this element.

Researcher's Summary:

Avoxi is a communication platform that improves the efficiency of customer interactions. Users prefer it for its extensive call management capabilities, including call monitoring, IVR software, a virtual call center and more. Reviews also reflect that it’s user-friendly and users appreciate the attentive customer service department. However, without a mobile app, it lacks accessibility. Overall, the product can be a good pick for an in-office workforce that requires a comprehensive yet easy-to-use solution.

Key Features

  • Automatic Call Distribution: Set automated call routing protocols based on user extensions, time of the day, external numbers and call queues and manage inbound call distributions from an online interface. 
  • Call Monitoring: Coach agents to boost team performances and efficiency over time with call barge and whisper, live call monitoring, call tagging, call quality scoring, and advanced analytics. 
  • Call Queue: Improve caller experience and take advantage of IVR routing, voicemail transcription and other tools to enhance interactions. Use custom ringing strategies such as least used, round-robin and ring to route callers for call queues. If the line of callers is full, allow customers to get a call back to reduce abandoned call rates. 
  • IVR Software: Give callers a menu of options to route themselves to an appropriate department, saving an agent’s time, lowering business costs and boosting customer satisfaction rates. 
  • Digital Phone Numbers: Get digital phone numbers online from anywhere without any fees or contracts and start receiving calls in no time. The product’s cloud phone number plans have more than 20 digital phone service features with no extra costs. 
  • Virtual Call Center: Improve team productivity and operational workflows by getting access to tools such as an auto-attendant, call recording, call forwarding, international calling, voicemail, virtual numbers, unlimited concurrent calls, toll-free numbers, DID numbers and SMS forwarding. 
  • SIP Trunking: Get secure call routing, world-class voice quality and economic SIP terminations worldwide. 
  • WebRTC Softphone: Access softphone from anywhere and see caller details from helpdesk or CRM via screen pop integration. 
  • Call Management: Save time and eliminate the chances of missing a call with convenient solutions such as ACD, call groups, call transfer, call queuing, forward-to-phone, IVR, call blocking, 3-way conferencing, time-based routing and queue callback. 
  • Quality Monitoring and Analytics: Track agent’s performance via live dashboards and identify areas to improve their productivity to elevate the customer experience. Create custom call tags to analyze and track agent’s call outcomes. 
  • Integrations: Automate repetitive and tedious work with various tools and integrations such as caller screen pop-ups, CTI, click-to-call, two-way data synchronization and integrations with Salesforce, Zendesk Zoho and Hubspot. 

Suite Support

Get personalized training and onboarding experience with an experienced coach who teaches users how to use the platform and get the best results.

mail_outlineEmail: Email isn’t mentioned on the website, get live chat with customer care representatives available any time.
phonePhone: +1 (678) 631-2280 support 24/7.
schoolTraining: Read the knowledge base to learn more about the product and its capabilities.
local_offerTickets: Submit a request by filling out the contact us form mentioned on the website and receive a call back from an expert.

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