Plivo Reviews & Pricing

by Plivo | Founded 2011, Austin, TX

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Overview Pricing Benefits Reviews Features

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What is Plivo?

Industry Specialties: Serves all industries

Plivo is a cloud-based communication platform that excels in providing services tailored for call centers, among other communication needs. It's particularly well-suited for businesses looking for scalable, reliable solutions to manage their customer interactions through voice calls. One of the key benefits of Plivo is its ability to seamlessly integrate with existing business systems, allowing for a more streamlined operation. Users often highlight its robust set of features, including voice call functionality, SMS capabilities, and advanced call routing, which collectively enhance the efficiency of call center operations. When compared to similar products, Plivo is frequently praised for its clear pricing structure, which typically involves a pay-as-you-go model, making it a cost-effective choice for businesses of all sizes. This flexibility in pricing, combined with its comprehensive feature set, positions Plivo as a competitive option for businesses aiming to optimize their call center performance.

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User Sentiment

Based on 578 reviews:

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Plivo Pricing

Based on our most recent analysis, Plivo pricing starts at $0 (Usage-Based).

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Starting From: $0.01
Pricing Model: Usage-Based
Free Trial: Yes, Request for Free

Training Resources

Plivo is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Plivo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Plivo Benefits and Insights

Why use Plivo?

Key differentiators & advantages of Plivo

Boost SMS Capabilities: Get a minimum base rate of 40 SMS per second. Send text messages to thousands of people at high speed using SMS short codes (short numbers that can be read and remembered easily)
Improve Call Functionalities: Make conference calls through an application and create/set up using the product's application API. Assign a number to this app and call that number to connect to a conference call.
Optimize Inbound and Outbound Integration: Integrate existing phone systems or call center software. Make outbound calls, receive inbound calls and save call recordings, call logs and billing information.

Industry Expertise

Suited for small and midsize businesses.

Plivo Reviews

Average customer reviews & user sentiment summary for Plivo:

578 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Plivo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Features: Approximately 83% of users said that the product offers robust features that help save call center minutes. It also has many pre-built functions, such as the "press one to accept," that give users the ability to quickly create a prototype of the user interaction without any coding requirement.
Scalability: The platform is feature-rich according to about 100% of users. It comes with SMS failure detection and notification capabilities that help enhance operational workflows.
Customization: The product offers rich customization capabilities according to 100% of users.
Customer Support: According to 100% of users, support representatives promptly answer all urgent support needs.
User Interface: Approximately 100% of users said they like the product's user interface because of its simplicity. It can also integrate easily with other software.
API: The product offers an easy and well-documented API according to 100% of users.

Cons

Add-ons: According to 60% of users, the product lacks many added features such as RCS capabilities, bridge libraries that can translate XML format to other formats and community support.
Documentation: More than 80% of users said that documentation is very detailed and tedious.

Researcher's Summary:

Plivo is a cloud-based communication system that helps digitize and modernize business interactions. Users can automatically interact with peers and customers in over 190 countries using text messages. Based on reviews, the product offers a modern, intuitive and easily navigable interface. It is scalable, customizable and offers several features that optimize tasks.

On the downside, users complain about the unavailability of many add-ons to make processes smoother. Moreover, the initial documentation is also incredibly daunting. All in all, it's an ideal choice for all small, mid, large and new businesses in almost all sectors.

Key Features

SMS API
- Support: Communicate with customers in any language, including Japanese, Arabic and Chinese, along with emojis and symbols via built-in Unicode, GSM and character set support.
- Long Message Concatenation: Eliminate the chances of sending split messages and access automatically concatenated long messages seamlessly across global networks.
- Delivery Report Notification: Receive global delivery notification of messages in real time and track performance and delivery rates of accounts.
- Messaging Queuing: Send multiple messages in a single API request.
- MMS Rich Media Support: Send and receive videos, photos, picture clips and audio clips using the same phone number.
- Message Body Purging: Delete message content from the detail record and purge debug logs after 30 days.
- Data Protection: Get access to disable mask phone numbers and logging to protect personal information.
- Smart Rate Limiting: Stay docile with messaging frequency and regulations for source numbers in different countries.
- Automatic Opt-Out Handling: Handle replies such as cancel and stop on long codes automatically.
- Intelligent Message Encoding: Ensure delivery of messages to Unicode's unsupportive networks by replacing Unicode characters with similar GSM characters.
- Number Pooling: Boost delivery rate by spreading messages across many phone numbers to reach users in time.
- Conversion API: Ensure the best delivery with real-time feedback from the application.
- Local Match: Access a local number to send messages to users from different regions to improve read rates.
Voice API
- Play Audio Prompts: Play pre-recorded audio files during live calls and create announcements, prompts or music on hold.
- Text-to-Speech: Speak with customers in 28 accents by choosing from a suite of SSML voices powered by Amazon Polly.
- Dual-Channel Call Recording: Record, retrieve and store calls. Recordings are stored encrypted and dual-channel by default.
- Custom Caller ID: Increase the connect rates for outbound calls and set a custom caller ID number that should show up on caller’s phones.
- Digit Input: Recognize digits from an agent’s keypads during a live call and control call flow based on the input.
- Global Conference Calling: Integrate audio conferencing and multi-party calls into apps and build advanced call center functionality.
- IVR Menus: Create IVR menus with text and audio for prompts. Direct customers to the right team, department or agent and build IVR applications with automatic speech recognition (ASR).
- Parallel and Sequential Dialing: Forward calls to various phones in sequential order or at once and build call hunting sequences.
- Supervisor Coaching: Improve agent performance by providing real-time coaching on live calls.
- Call Whisper: Announce customized whisper messages before the call gets answered by a support or sales agent.
- Answering Machine Detection: Detect whether a call got answered by a machine or human and plan future actions accordingly.
- Voicemail Transcription: Get access to real-time, premium and accurate voicemail transcriptions.
- Platform Queuing: Make several inbound calls with a single API request.
- Real-time Call Notification: Receive callbacks over webhooks in real time and get detailed information, including call status, duration and billing info using API.
- Detailed Debug Logs: Troubleshoot or debug issues faster by drilling down to the details to analyze root causes.
- Server Side SDKs: Program in any language with server-side SDKs in Java, Python, C#, PHP, Node.js and Golang
- Reusable Templates: Add strong functionality quickly with an array of ready-to-use templates.
Zentrunk
- IP Authentication: Access or authenticate SIP trunks using IP credentials or authentication for added security.
- Encrypted Trunks: Secure trunks with Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS).
- Fraud Protection and Alerts: Detect and get automatic alerts to any fraudulent activity on the account.
- Self-Service: Easily manage and access account analytics, SIP trunks and logs.
- Separated Trucks: Initiate easy traffic management and segmentation with the SIP domain.
Phone Numbers
- Search: Look for prefixes or numbers ranging across more than 120 countries and refine results based on region, capabilities and number types.
- Purchase: Get frictionless allocation, purchase and instant activation and make purchases at sub-account or account levels.
Number Lookup API: Determine number type, carrier, country and format for any phone number across the globe starting at $0.004 per API request.