Qualfon Reviews & Pricing

by Qualfon | Founded 1995, Fort Collins, CO

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Overview Benefits Reviews Features

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What is Qualfon?

Industry Specialties: Telecommunications, Retail, Healthcare, Pharmaceuticals, Finance, Insurance, Automotive, Hospitality

Qualfon provides comprehensive contact center, BPO (business process outsourcing) and back-office processing solutions. Its offerings include customer service, integrated marketing, big data analytics and back-office processing. It provides outsourcing services through offices in India, Philippines, United States, Mexico, Guyana and other areas

Qualfon supports multi-channel customer service through phone, email, live chat, text and social media. Integrated marketing and campaign management tools are geared towards optimizing campaigns and improving lead generation. Advanced data mining, customer segmentation, data analytics and predictive modeling tools help forecast customer behavior to provide superior customer experiences.

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Qualfon Benefits and Insights

Why use Qualfon?

Key differentiators & advantages of Qualfon

Improved Customer Retention: Qualfon offers the human and technological resources to improve customer interactions and foster brand loyalty. Customer segmentation tools target each customer appropriately, improving the chances of consistently satisfying customer experiences.
Data-driven Insights: Advanced data mining tools identify patterns within large datasets, analyzing customer sentiments, market trends and other insights. Customer segmentation and recommendation engines help predict what customers need and suggest appropriate courses of action.
Personalized Customer Experiences: Advanced data-gathering tools identify trends, estimate customer sentiment and address unique needs, improving customer support. Comprehensive customer profiles help marketers create more personalized marketing campaigns and customer experiences.
Better Lead Generation: Qualfon assists with direct mail campaigns, social media strategies and partnerships, email campaigns, SMS campaigns and a host of other lead generation strategies to ensure more leads.
More Conversions: The data-driven approach of Qualfon’s big data analytic tools can help convert more leads into paying customers, by creating precisely targeted campaigns and leveraging customer data strategically.

Industry Expertise

Qualfon serves a wide range of industries including telecommunications, automotive, travel and hospitality, retail and eCommerce, finance and mortgage, and healthcare and pharmaceuticals. It offers trained staff and other resources to manage departments like customer support and marketing for organizations in these industries.

Key Features

Multi-channel Customer Support: Connect with customers through email, live chat, SMS, social media, direct mail, phone calls and more. Resolve customer issues through the communication channels of their choice. Create targeted campaigns to reach out to customers through the channels they’re most likely to use.
Social Media Monitoring: Monitor social media channels for posts by customers seeking help. Engage with customers on social media and offer issue resolution services through public social channels.
Lead Generation Solutions: Predictive analytics show the leads that are most likely to convert. Lead nurturing and drip campaigns help maximize lead conversion.
Campaign Management: Manage multi-channel marketing campaigns from a single platform. Consolidate data from multiple sources for better business insights. Generate leads through both digital and traditional offline channels including mail, SMS, email, social media and more.
Market Segmentation and Insights: Create intelligent market segments based on customer demographics and target each segment strategically. Customer data helps generate useful insights and target high-quality leads, like new parents and new homeowners.
Personalized Customer Support: Advanced big data tools gather relevant customer information and deploy it strategically. Keeping records of customer purchase history, previous conversations and surveys helps provide personalized customer service. Up-sell and cross-sell products based on purchase trends.

Suite Support

Email: Not Available

Phone: 877-261-0804

Training: Qualfon offers trained, tenured staff for business process outsourcing services in categories like customer service, direct and digital marketing, mail-based campaigning, fulfillment and big data analytics. It also offers direct training through initiatives like Qualfon university.

Tickets: Tickets can be submitted through the “Contact Us” page on the Qualfon website.