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What is Replicant?

Replicant is a popular software system that ranks 23 among all Call Center Software according to our research analysts and 20 crowd-sourced reviews from 1 source. Replicant is most applicable for mid-to-large-sized corporations. Replicant can be deployed online. Similar alternatives to Replicant include Squaretalk, Nimbata and Call Center Studio.
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#23

Replicant is ranked #23 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Training Resources

Replicant is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Replicant:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Replicant Reviews

Average customer reviews & user sentiment summary for Replicant:

User satisfaction level icon: excellent

20 reviews

98%

of users would recommend this product

Replicant has a 'excellent' User Satisfaction Rating of 98% when considering 20 user reviews from 1 recognized software review sites.

Key Features

  • AI/Machine Learning
  • Alerts / Escalation
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Computer Telephony Integration
  • Contextual Guidance
  • Customer Database
  • Inbound Call Center
  • Intent Recognition
  • IVR / Voice Recognition
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Multiple Scripts
  • Natural Language Processing
  • Outbound Call Center
  • Performance Metrics
  • Pre-Configured Bot
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Speech Recognition
  • Speech Synthesis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Virtual Assistant
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Workflow Management
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