Tenfold Reviews & Pricing

by Callinize | Founded 2015, Austin, TX

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Overview Pricing Benefits Reviews Features

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What is Tenfold?

Industry Specialties: Serves all industries

Tenfold is a software solution designed to enhance customer relationship management (CRM) systems by integrating phone systems and providing a unified interface for managing customer interactions. It's particularly well-suited for businesses with high call volumes, such as those operating call centers or with dedicated sales and support teams. Key benefits include increased efficiency through automation, improved customer satisfaction due to better data visibility, and enhanced agent productivity. Popular features encompass automatic call logging, screen pops with relevant customer information, click-to-dial functionality, and comprehensive reporting tools. User experiences suggest that Tenfold offers a robust and user-friendly solution, although some find the initial setup process to be complex. Pricing details are not publicly available, requiring businesses to contact Tenfold directly for a customized quote based on their specific needs.

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User Sentiment

Based on 498 reviews:

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Tenfold Pricing

Based on our most recent analysis, Tenfold pricing starts in the range of $500 - $1,000.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: No

Training Resources

Tenfold is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Tenfold:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Tenfold Benefits and Insights

Why use Tenfold?

Key differentiators & advantages of Tenfold

Better Customer Conversations: Create consistent, compelling customer experiences across digital and voice channels without the need to replace customer communication infrastructure.
Improves Productivity: Enhance customer experiences, facilitate personalized service and increase agent productivity through detailed customer insights during conversations.
Flexible Deployment Options: Boost team productivity and streamline workflows wherever and whenever required.
Best Practices for File Servers: Access a robust contact center solution perfectly tailored to Microsoft environments. Take advantage of a system that settles its access structures according to the least privilege principle and latest practices. Ensure users only get the rights they need to work.
Better Cybersecurity: Eliminate the chances of a data breach through recertification. Compare the current call center access platform with predefined roles and remove excess permissions.
Automation: Assign permissions across systems — SAP, Active Directory and more) automatically integrating the solution with other applications.

Industry Expertise

Tenfold caters to all small and large size businesses offering global customer support.

Tenfold Reviews

Average customer reviews & user sentiment summary for Tenfold:

498 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Tenfold reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Reduced Agent Effort: Tenfold streamlines workflows by automating tasks like call logging and data entry, freeing agents to focus on customer interactions.
Improved Customer Experience: Tenfold provides agents with a unified view of customer data, enabling personalized and efficient service that enhances customer satisfaction.
Enhanced Visibility and Reporting: Tenfold offers comprehensive reporting and analytics tools, empowering businesses to gain insights into call center performance and make data-driven decisions.
Increased Productivity: By automating tasks and providing easy access to information, Tenfold helps agents handle more calls and resolve issues faster, boosting overall productivity.

Cons

Clunky User Interface: The user interface can feel outdated and cumbersome, leading to a steep learning curve for new users and decreased efficiency for experienced agents.
Limited Customization: Tenfold may not offer the level of customization needed for complex call center workflows, potentially hindering integration with existing systems or processes.
Reporting Challenges: Generating customized reports or accessing specific data points can be difficult, limiting the ability to analyze call center performance and identify areas for improvement.
Mobile App Limitations: The mobile app may lack essential features or functionality compared to the desktop version, hindering remote work or on-the-go access for supervisors and agents.

Researcher's Summary:

Dialing up the excitement, let's explore what users have to say about Tenfold: While Tenfold generally receives positive feedback, there are some areas where it falls short. Users appreciate its ability to integrate with various CRMs and its click-to-dial functionality, which streamlines workflows and boosts productivity. The software's comprehensive call logging and recording features also provide valuable insights for performance analysis and training purposes. However, some users find the interface clunky and overwhelming, especially for those new to call center software. Additionally, occasional glitches and syncing issues can disrupt operations and cause frustration.

What sets Tenfold apart is its focus on integrating communication channels and providing a unified view of customer interactions. This is crucial for businesses that want to deliver a seamless customer experience across multiple touchpoints. However, Tenfold may not be the best fit for small businesses with basic call center needs due to its complexity and cost. It's better suited for larger organizations with high call volumes and a need for advanced features like call routing, analytics, and CRM integration. For these businesses, Tenfold can be a game-changer, providing the tools and insights needed to optimize call center operations and enhance customer satisfaction. Keep in mind that software is constantly evolving, so it's always a good idea to check for the latest updates and user reviews to make an informed decision.

Key Features

Click-to-Dial: Transform phone numbers into clickable links to simplify the calling process and reduce manual dialing.
Floating UI: Make inbound or outbound calls more efficient. Use an intelligent assistant that pulls up relevant existing customer records and action items as screen pop-ups during calls. Streamline workflows with an embedded UI for the team’s CRM, a Chrome extension and a desktop app.
Call Notes: Save time and ensure smoother workflows by taking notes, logging next steps and creating tasks. Seamlessly and automatically syncs all information back to the CRM.
Natural Language Processing: Create tasks through NLP leveraging machine learning to read and understand agent notes, turning key phrases like “follow up tomorrow” into calendar entries accordingly.
@Mention: Enable easier collaboration for service, sales and support teams. With a simple @mention, notify teammates about call updates and assign pending actions to address immediately.
Automated Call Logging: Eliminate manual tasks such as entering call updates and updating members across departments. Keep call logs, including the unmatched ones, and associate them with leads, accounts or contacts.
Info Tab: Confirm customer information such as email addresses, phone numbers and mailing addresses while on calls. Maintain long-term communications with customers through continuous follow-ups, reminders and engaging conversations.
Dispositions: Assign customizable call outcomes and critical attributes to all calls without navigating through the CRM. Mark leads as “hot” or “qualified” to establish priority. Configure to set customer communication preferences.
Integrations: Integrate with native CRM tools such as Salesforce or SugarCRM to sync data and call logs. Empower agents with comprehensive information to drive better customer interactions. Integrate with video conferencing platforms like Cisco, Skype and RingCentral; share screens or chat via video during online meetings with customers or clients.
Local Caller ID: Boost the chances of call receipts by emulating local area codes based on prospect locations.
Agent Goals: Admins can set outbound and inbound call durations and volume targets, check updated performance records and analyze team productivity within seconds through a dashboard.
Analytics: Recognize the top performers through a leaderboard and motivate them to perform well. Monitor team performance at a glance through the Analytics Dashboard. Visualize metrics through call graphs, tables for individual team members and interactive stats.

Limitations

At the time of this review, these are the limitations according to user feedback:

Sometimes double counts inbound calls; misleading and confusing.
Doesn’t recover data if the connection is interrupted.
Occasional issues with call timer.
Bugs slow down production.

Suite Support

Email: [email protected].

Phone: (415) 599-1170. Fill out a contact form to request a callback. Speak to agents through live chat.

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