ZIWO Reviews & Pricing

Key Features

• Access Controls/Permissions
• Activity Dashboard
• Agent Interface
• Alerts / Escalation
• Alerts/Notifications
• Appointment Management
• Archiving & Retention
• Audio / Video Conferencing
• Auto-Dialer
• Automated Attendant
• Automated Routing
• Automatic Call Distribution
• Billing & Invoicing
• Blended Call Center
• By-Extension Reporting
• Call Center Management
• Call Conferencing
• Call Disposition
• Call Duration
• Call List Management
• Call Logging
• Call Monitoring
• Call Recording
• Call Reporting
• Call Routing
• Call Screening
• Call Scripting
• Call Tagging
• Call Tracking
• Call Tracking Metrics
• Call Transfer
• Callback Scheduling
• Caller ID
• Campaign Management
• Chat/Messaging
• Chatbot
• Collaboration Tools
• Communication Management
• Computer Telephony Integration
• Conferencing
• Contact Management
• Conversion Tracking
• Cost Analysis
• CRM
• Customizable Reports
• Electronic Signature
• Email Management
• Employee Activity Monitoring
• Employee Directory
• Event Triggered Actions
• Fax Management
• File Sharing
• File Transfer
• Inbound Call Center
• Inbound Reporting
• IVR / Voice Recognition
• Keyword Tracking
• Knowledge Base Management
• Live Chat
• Manual Dialer
• Meeting Management
• Mobile Access
• Multi-Channel Communication
• Multi-User Collaboration
• Multiple Scripts
• On-Demand Recording
• Online Voice Transmission
• Outbound Call Center
• Outbound Reporting
• PBX
• Performance Metrics
• Phone Key Input
• Pre-recorded Messages
• Predictive Dialer
• Progressive Dialer
• Quality Management
• Queue Management
• Real-Time Chat
• Recording
• Remote Access/Control
• Remote Support
• Reporting & Statistics
• Reporting/Analytics
• Ring Groups
• Role-Based Permissions
• Scheduled Recording
• Self Service Portal
• SIP Trunking
• SMS Messaging
• Social Media Integration
• Softphone
• Survey/Poll Management
• Surveys & Feedback
• Task Management
• Telemarketing Management
• Text to Speech
• Third Party Integrations
• Time Zone Tracking
• Two-Way Audio & Video
• Unattended Call Management
• Unified Communications
• Usage Tracking/Analytics
• Video Chat
• Video Conferencing
• Virtual Assistant
• Virtual Call Center
• Virtual Extensions
• Voice Customization
• Voice Mail
• Voicemail Transcription
• VoIP
• Who Answered Log
• Workflow Management
• Workforce Management