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#9

Maintenance Connection is ranked #9 in the Energy Management Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Maintenance Connection Pricing

Based on our most recent analysis, Maintenance Connection pricing starts at $45 (Per User, Monthly).

Price
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Starting From
$45
Pricing Model
Per User, Monthly
Free Trial
No

Training Resources

Maintenance Connection is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Maintenance Connection:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Maintenance Connection Benefits and Insights

Why use Maintenance Connection?

Key differentiators & advantages of Maintenance Connection

  • Maximize Equipment Uptime: The New York Times prevented equipment breakdowns and ensured smooth newspaper production and delivery by using proactive maintenance techniques like asset health tracking and automated preventive maintenance.
  • Optimize Work Order Management: Husky Rack & Wire streamlined their maintenance operations using automated work order management features. This replaced their previous manual, email-based process, leading to increased efficiency, reduced equipment downtime, and improved communication between technicians and supervisors.
  • Improve Productivity: Maine Medical Center adopted a digital work order and asset management system which helped them automate reporting, and provide mobile access to technicians, leading to faster response times and reduced unplanned maintenance.
  • Empower Efficient Maintenance Anywhere: The system enabled a Broadcast Company to carry out maintenance smoothly in remote Arctic locations. Technicians were equipped with tools for reliable data transfer like water-resistant devices, allowing them to track repairs, manage inventory, and access vital information even with limited connectivity.
  • Save Money: The solution provided SSAB with detailed financial data. They can now track all expenses related to equipment repairs and replacements, leading to better budget allocation and cost control.

Industry Expertise

Serves agriculture, chemical processing, energy, education, food and beverage, healthcare and more.

Maintenance Connection Reviews

Average customer reviews & user sentiment summary for Maintenance Connection:

User satisfaction level icon: excellent

399 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Maintenance Connection reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Manage Multiple Sites: Remote access and collaboration features enable centralized control and support. So even if your team's spread out across the country, it's like everyone's working in the same room.
  • Streamline Communication: Features like work request portals and document sharing help you keep everyone on the same page.
  • Improve Compliance: Safety inspections, certifications, maintenance records — CMMS helps you stay on top of it all, reducing risks and keeping you in line with regulations.

Cons

  • Complex Implementation: Configuring everything correctly takes time and effort, and you might need help from IT or the vendor to get it right.
  • Limited Reporting Capabilities: Some systems might have limited options or make it difficult to get the exact data you need.
  • Slow Performance: If the solution is sluggish or takes forever to load, it can really slow down your team and make them less efficient.

Researcher's Summary:

If you're looking to bring some order to the chaos of maintenance management, Maintenance Connection seems like it's got your back. It’s focused on tackling those everyday struggles — lost work orders, missed preventive maintenance tasks and communication breakdowns that can slow your team down.

Imagine having all your asset information in one place, with easy access to maintenance histories and schedule tasks like clockwork. Plus, you can manage multiple sites and keep everyone connected, even if they're miles apart.

Of course, it's not all sunshine and rainbows. Implementing a CMMS can be a bit of a learning curve, and you might find that the reporting isn't as flexible as you'd like. And while there aren’t enough specific user reviews for the system, it's worth keeping in mind that performance and user experience can vary.

They offer a free trial, so you can test it out and see if it's the right fit for you.

Key Features

  • Asset Management: Manage your entire asset lifecycle from acquisition to disposal.
    • Multi-Site Capabilities: Whether you're a factory with machines spread across multiple sites or a school district managing buildings and buses, you can stay on top of your assets with centralized data and visibility.
    • Asset Hierarchy: Arrange everything neatly in folders, just like on your computer. You might have a folder for "Radiology Department," with subfolders for "MRI Machines" and "X-Ray Equipment.”
    • Asset Profiles: You don't need to be a tech whiz to create a new asset profile. The drag-and-drop interface offers an intuitive way to create, search and edit asset profiles.
    • Asset Search: Need to find the maintenance history of a specific equipment? Just search for it by name, location, or even its current status, like "needs repair" or “out of service.”
  • Predictive Maintenance: Shift from reactive to proactive maintenance with predictive maintenance tools.
    • Condition Monitoring: Set up alerts that go off when things like temperature or pressure start acting up. That way, you know there's a potential problem before it becomes a major headache.
    • IoT Integration: By connecting sensors to your equipment, you get real-time performance data, allowing you to catch problems early. For example, if a sensor detects unusual vibrations or a temperature change, you'll be alerted immediately.
    • Configurable Dashboard: Some machines are critical for your operations and need more attention than others. Dashboards help you figure out which ones need more frequent maintenance. They also provide a clear picture of how your current maintenance strategies are performing. Are you fixing things as they break, or are you getting ahead with preventive maintenance?
  • Preventive Maintenance: Schedule tasks proactively, optimize technician routes and prioritize critical equipment to prevent unexpected downtime.
    • Scheduling: Plan preventive maintenance tasks based on time, usage or condition-based triggers to minimize unexpected breakdowns. Imagine you've got a fleet of delivery trucks. You can set it up so that every 5,000 miles, the system automatically generates a work order for an oil change. You can set reminders for less frequent tasks like annual inspections.
    • Route Management: Help technicians plan their routes, access work orders and update statuses in real time. This means less time wasted driving around and more time spent on actual maintenance.
    • Prioritization: Prioritize tasks based on criticality. So, if a machine is essential for production, the system will schedule its maintenance ahead of less urgent tasks. This helps prevent those nightmare scenarios where crucial equipment fails unexpectedly.
  • Work Order Management: Create work orders with all the important details, like what needs fixing, how urgent it is and when it needs to be done. Assign them to the right people, so everyone knows who's responsible.
  • Maintenance Request Form: Open the request form on your phone, describe the issue, snap a photo if needed and hit submit. Your request goes straight to the maintenance team. Track the progress in real time — see when it’s assigned, being worked on and fixed.
  • Inventory Management: Tackle issues like stockouts and procurement inefficiencies with inventory management capabilities.
    • Inventory Control: Automate inventory management using minimum and maximum values, reorder points and material transfers. For instance, if your spare AC filters drop below a certain number, it sends you a notification and can even generate a purchase order to restock them.
    • Barcode Capabilities: Check out parts, perform inventory counts and receive new items using barcode scanners.
    • Stockroom Management: Keep track of all your inventory costs and know exactly what's on hand, what's available and what's reserved.
  • Reporting and Analytics: Use statistical reports with 150 prebuilt designs and customizable formats to gain insight into your operations.
    • Forecasting: Predictive maintenance capabilities enable you to stock just the right amount, so you're not wasting money on excess inventory or scrambling to find parts when you need them most. It also lets you estimate future work order volumes and types based on historical data to plan your team's time and resources effectively.
    • KPI Dashboard: Gain a real-time snapshot of how everything's running. You can customize the dashboard to see the metrics that matter the most to you, whether it's work order completion rates, equipment downtime or anything else that keeps you up at night.
    • Auto Notifications: If something goes off the rails, you can set up alerts to get notified immediately, so you can jump on it and keep things running smoothly.
    • Audit Logs: Track all changes made to work orders, including who made the changes, what was changed and when. And just like a confidential file, only the right people can access this audit log, keeping your data safe and sound.
    • Configurable Reports: Turn your existing dashboards into shareable reports, available in visually appealing formats and printer-friendly PDFs. Generate labor, inventory and spare parts, work orders, maintenance history, and asset and equipment depreciation reports to make informed decisions.
  • Mobile CMMS: The MC Kinetic app enables you to update work orders, log time, and even add new assets on the fly. Capture electronic signatures right on your phone, making the approval process faster and more efficient. Technicians can use geolocation to track location and get turn-by-turn directions to the job site.
  • Compliance and Audit Preparedness: See who's certified for which tasks, making it easy to assign the right people to the right jobs. Need to schedule some training? You can quickly see who needs a refresher course. The system makes sure the right tasks are done at the right time, so you avoid those "oops, we forgot" moments that auditors hate.

Approach to Common Challenges

1. Where's that work order? And what's the history of this machine again?”
We've all been there, digging through piles of paperwork or endless spreadsheets, wasting precious time. The system puts an end to that chaos by giving you instant access to detailed asset profiles, complete with maintenance histories, warranties and even manuals, all at your fingertips.

2. "Ugh, we missed another preventive maintenance task. Now the machine's down."
Unplanned downtime is a nightmare for any organization. It disrupts production, impacts customer satisfaction, and can lead to significant financial losses. With automated scheduling, reminders and route optimization, you can ensure that preventive maintenance tasks are completed on time, every time.

3. "Wait, who's working on what? And did they fix it yet?"
Miscommunication and confusion are productivity killers. They lead to delays, rework and frustration for everyone involved. The system provides a central platform for communication and updates. Technicians can easily update work order statuses, add comments and even attach photos, keeping everyone in the loop.

4. "We need to make some changes, but I have no idea where to start."
Making informed decisions requires data, and the system delivers. Its robust reporting and analytics capabilities provide valuable insights into your maintenance operations, from inventory levels and costs to equipment performance and technician productivity. Armed with this data, you can optimize inventory management and make strategic decisions that save costs.

5. "Audit time again. Please tell me we have everything they need."
Audits can be a source of anxiety, but the solution turns them into an opportunity to showcase your organization's commitment to excellence. With comprehensive record-keeping, safety management tools and easy access to maintenance history, you'll be well-prepared to demonstrate compliance and impress even the most discerning auditors.

Cost of Ownership

Frequently asked questions regarding Maintenance Connection pricing include:

Q: How's the pricing structured for cloud vs on-premise?
A: Cloud-based plan starts at $110/user/month, with a $58/month mobile app add-on. On-premise starts at $216/user/month, with an $86/month mobile app add-on.

Q: Are there any hidden costs to consider?
A: While the core subscription covers the software, additional modules for advanced features like advanced reporting or integrations might incur extra fees. Implementation and training costs, if required, should also be factored in.

Q: Will the vendor customize the pricing to meet my needs?
A: Yes, the vendor offers customized quotes based on your requirements.

Q: Can I access the solution for free?
A: Yes, the vendor offers a free trial with access to all the features.

License/Subscription Cost
  • Pricing for both on-premise and cloud-based deployment depends on the number of named users
  • Both plans include named user licensing, a limited use license option and unlimited service requestors
Maintenance Cost
  • For both types of deployment, maintenance is included in the subscription/licensing cost as part of the annual support agreement
  • Provides support through MC User Connect portal
  • Offers support via call, email and chat with the support team
  • Support team includes both Solution Engineers covering general questions (1st level) and specialized groups (2nd level) for more challenging topics
Installation/Implementation Cost
  • Cloud-based deployment has no upfront costs
  • Implementation cost is over and above the subscription cost for on-premise deployment
  • Provides implementation services via six-step strategy. This includes:
    • Process planning
    • Data migration
    • Core configuration
    • Process design
    • Training/Go-live
    • Manage results
Customization Cost
  • For both types of deployment, cost varies based on the functional requirements selected as add-ons
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost is over and above the subscription cost
  • Provides data migration experts to coordinate a smooth database transformation and to ensure all assets and preventive maintenance systems (PMs) are configured and accurate
  • Experts review existing data sources, map data to the system, configure data standards and import data from standard templates
Recurring/Renewal Costs
  • Cost is equivalent to the monthly subscription fee, pricing plan, customization cost and training services chosen

Training Resources

  • Learning Center: It's like their training hub, packed with courses on everything from the basics to more advanced stuff like asset management and reporting. They even have different learning paths tailored to specific roles, so you can focus on what's relevant to you.
  • Public Video Library: They've got videos on all the important stuff like managing your assets, creating work orders, scheduling preventive maintenance, and more. It's like a sneak peek into the system, so you can get a feel for it and see if it's something you'd like to explore further.
  • Add-On Standard Training: They offer instructor-led courses for those who like a classroom vibe, microlearning for quick skill boosts, and even eLearning files you can plug right into your own training system.

FAQs

Frequently asked questions regarding Maintenance Connection include:

Q: Is Maintenance Connection easy to use and learn?
A: While the interface is generally considered user-friendly, there might be a slight learning curve, especially for those unfamiliar with CMMS software. The vendor offers training resources and support to help users get comfortable with the platform.

Q: Does the system integrate with other business systems?
A: Yes, the solution offers open APIs and integrations with various business systems like ERP, accounting and inventory management software.

Q: What level of customer support does the vendor provide?
A: The vendor offers various support options, including phone, email, and online resources. However, some users recommend exploring available resources before relying solely on direct support for minor issues.

Q: How secure is the system?
A: The vendor prioritizes data security and complies with industry regulations. They use secure data centers and encryption protocols to protect user information.

Q: Can Maintenance Connection scale to meet my growing needs?
A: Maintenance Connection's flexible subscription plans cater to businesses of all sizes. The software can adapt to accommodate an increasing number of users, assets, and maintenance activities as your organization grows.
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