Tikkit Reviews & Pricing

by Tikkit | Founded 2011, Menlo Park, CA

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Overview Pricing Benefits Reviews Features

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What is Tikkit?

Industry Specialties: Real Estate

Tikkit is a web-based solution that helps manage work requests and orders, preventive maintenance and vendor tasks, allowing companies to improve return on investment. It focuses on asset management for the real-estate industry, with an occupant portal that helps streamline communication processes. It offers a free trial period so users can experience the customization, features and adaptability before committing.

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User Sentiment

Based on 93 reviews:

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Tikkit Pricing

Based on our most recent analysis, Tikkit pricing starts at $59 (Monthly).

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Starting From: $59
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Tikkit is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Tikkit:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Tikkit Benefits and Insights

Why use Tikkit?

Key differentiators & advantages of Tikkit

Work Mobile: Create and assign work orders, communicate with occupants and vendors, and manage occupant requests and leads on a single interface at any time and any place.
Stay in the Loop: Get notified by email or text messages when a comment is added, a label is changed or a technician makes any other updates.
Integrate With Email: Receive, manage and track work orders via email, syncing across devices, secure work order email messages using location-based tracking,and communicate with occupants and vendors via email without asking them to install or log in to a system.
Streamline Communication: Communicate with occupants and vendors through email or the web, based on the mode of communication used for a request. They can communicate through comments left on work orders to receive specific requirements.
Boost ROI: Save more on operating expenses and improve time-to-resolution with PM scheduling and maintenance.

Industry Expertise

Serves the real estate industry and property owners or managers.

Tikkit Reviews

Average customer reviews & user sentiment summary for Tikkit:

93 reviews

95%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Tikkit reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users praise Tikkit for its user-friendly interface, finding it simple to navigate and understand, even for those unfamiliar with CMMS software.
Mobile Accessibility: The mobile app receives positive feedback for its convenience, allowing technicians to access work orders and update information from any location.
Improved Communication: Tikkit facilitates better communication between maintenance teams and other departments, streamlining workflows and reducing downtime.

Cons

Limited Customization: Users have expressed frustration over the inflexibility of Tikkit's platform, particularly when it comes to tailoring the software to their specific needs. For example, some users have reported difficulties in customizing reports or creating unique workflows.
Mobile App Functionality: While Tikkit does offer a mobile app, some users have found its functionality to be lacking compared to the desktop version. This can be a significant drawback for technicians who rely on mobile devices for their work.
Customer Support Response Times: Some users have reported experiencing delays in receiving support from Tikkit. This can be particularly frustrating when dealing with urgent technical issues that require immediate attention.

Researcher's Summary:

User reviews from the past year paint a mixed picture. Some users praise Tikkit for its intuitive interface and robust features, particularly its task management system, which allows for easy prioritization and tracking of tasks. Others, however, find the software clunky and difficult to navigate, citing a steep learning curve. A common thread in positive reviews is Tikkit's ability to streamline workflows and improve team collaboration, with users highlighting the centralized platform as a key differentiator that sets it apart from competitors like Asana and Trello. Conversely, negative reviews often point to a lack of flexibility and customization options, making it challenging to adapt the software to specific needs.

Overall, Tikkit seems best suited for teams and organizations seeking a comprehensive task management solution with a strong emphasis on collaboration. Its centralized platform and intuitive task management system can be valuable assets for streamlining workflows and improving team productivity. However, its lack of flexibility and customization options may make it a less suitable choice for users with more specialized needs or those who prefer a higher degree of control over their software.

Key Features

Preventive Maintenance Scheduling: Offers a calendar or daisy-chained templates to send maintenance reminders in a series based on due dates. Set up PM plans with repeating requests and automatically label and clean up pending PMs in the backlog.
Vendor Management: Allows vendors a complete and consolidated view of work orders. They can directly contact using comments and images through work orders or emails.
Occupant Portal: Helps capture occupant requests for service and send update notifications on the progress of tenant requests. Capabilities include scheduling vendor visits through a centralized system, setting up an occupant-facing website and providing access to reports of previous work orders.
Time and Cost Tracking: Tracks the total cost and time allocated on asset maintenance and work requests to facilitate repair/replace decisions. Invoice for billable expenses while managing non-billable items. Customizable cost categories keep track of the expense of each category, while time tracking shows at a granular level which activities and locations require the most work hours.
Asset Management: Stores asset manuals, parts lists, make, model, serial number and more on a centralized platform. Logs maintenance history, the total cost of assets, warranties, and acquisition and decommissioning dates.
Reports: Uncover frequent problems through tracking issues by type, time to respond and time to resolution.Customize reports to work requests or work orders. Focus on chronic and repetitive issues and make the necessary decisions to either repair or replace.
Work Order: Create work orders and assign them to staff or outsourced vendors on a single interface. Additionally:
- Customize the request types to specific locations.
- Write notes only visible to designated users and the vendor.
- View work orders by status, owner type and priority.
- Attach images and documents, as well as add cost.