UpKeep Reviews & Pricing

by UpKeep Technologies, Inc. | Founded 2014, Los Angeles, California

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What is UpKeep?

Industry Specialties: Food and Beverage, eCommerce, Hotel, Technology, Consumer Goods, Waste Disposal, Government Agencies

UpKeep is a cloud-based CMMS (computerized maintenance management system) software designed to streamline various tasks involved in facility and equipment maintenance. It caters to businesses of all sizes, from small startups to large enterprises, particularly those managing multiple locations or equipment types.

It offers a comprehensive suite of tools to help teams manage work orders, track assets, schedule preventive maintenance and monitor inventory levels.

Users can access the software from any device with an internet connection, promoting remote accessibility and team collaboration.

Compared to similar CMMS solutions, the solution is praised for its user-friendly interface, ease of implementation and affordability.

While pricing details may vary depending on specific needs, the system generally falls within a competitive range and offers subscription tiers based on the number of users and desired features.

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User Sentiment

Based on 2575 reviews:

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UpKeep Pricing

Based on our most recent analysis, UpKeep pricing starts at $45 (Per User, Monthly).

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Starting From: $45
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

UpKeep is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for UpKeep:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

UpKeep Benefits and Insights

Why use UpKeep?

Key differentiators & advantages of UpKeep

Streamline Work Order Processes: Create, assign and prioritize work orders to address maintenance tasks promptly. Customize workflows to follow standardized work order procedures, minimizing errors and ensuring consistency across teams and locations.

Real-World Example: The system helped a food preservation company create, track and manage work orders digitally, saving valuable time. The company also used filtering capabilities to quickly identify completed, pending and overdue work orders, further enhancing efficiency.

Limit Downtime: Schedule and track of preventive maintenance tasks to reduce unexpected equipment failures. Integrate with sensors and IoT devices to monitor equipment conditions in real time to detect anomalies at an early stage.

Real-World Example: The system helped Alto Products implement preventive maintenance for their paper press area, leading to fewer reactive calls and breakdowns.

Optimize Inventory Management: Gain real-time visibility into inventory levels, locations and usage to make informed reordering decisions, avoiding stockouts and overstocking.

Real-World Example: The solution enabled Layfield Group's technicians to instantly check the availability and location of replacement parts using their mobile devices, eliminating time-consuming manual searches. This streamlined process allowed them to initiate repairs quickly.

Make Data-Driven Decisions: Use custom dashboards to monitor maintenance spending over time and by asset to identify cost-saving opportunities and allocate budgets effectively.

Real-World Example: The system’s analytics module enabled Aesop’s Store Maintenance Coordinator to gain detailed insights into various aspects of maintenance operations, such as work order completion times, costs and categories. This data allowed her to identify trends, assess the effectiveness of maintenance strategies, and justify the need for additional resources.

Improve Communication: Enable technicians and managers to communicate with each other on the go via the mobile app. Update work order statuses, request assistance or access relevant information without being tied to a desk.

Real-World Example: The application enabled McDonald’s managers to track repair progress. It also helped technicians communicate updates or request assistance in real time. This streamlined communication loop ensured that everyone was on the same page and could work together to resolve issues quickly.

Industry Expertise

Specializes in asset-intensive industries such as food service, hotels, eCommerce, technology, waste disposal, consumer goods and government agencies. Caters to medium and large organizations.

UpKeep Reviews

Average customer reviews & user sentiment summary for UpKeep:

2575 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of UpKeep reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendliness: Approx. 60% of reviewers appreciate the system’s intuitive interface and ease of use, with multiple mentions of how easy it is to input information, create work orders and navigate the platform.
Improved Communication: 20% of users praised organizational capabilities such as centralized document storage, making it easier to keep track of maintenance records, inventory and other important information.
Robust Preventive Maintenance Capabilities: Approx. 20% of users appreciated robust scheduling and maintenance tracking capabilities.

Cons

Technical Issues and Bugs: 40% of reviewers report encountering technical issues, including scrolling problems, bugs and errors in uploading items.
Delayed Customer Support: Some users express dissatisfaction with customer support, citing slow response times and inadequate solutions to technical problems. One reviewer specifically mentions waiting five weeks for references and receiving limited assistance from support representatives.
Feature Limitations: While the mobile app is generally praised, some users find it requires a constant internet connection, limiting its usefulness in areas with poor connectivity. Other reviewers point out specific limitations, such as difficulties in generating reports, lack of custom security options, and issues with inventory management features.

Researcher's Summary:

UpKeep is a robust maintenance management solution that addresses key challenges faced by organizations with diverse asset portfolios. The platform's user-friendly interface, combined with features like streamlined work order management and preventive maintenance scheduling, simplifies maintenance operations and boosts team productivity.

However, the platform isn't without its shortcomings. Technical glitches, delayed customer support and limitations in mobile functionality have been reported by some users, potentially hindering the overall user experience.

Overall, UpKeep seems to offer a promising solution for businesses seeking to enhance their maintenance operations, but potential users should weigh the pros and cons carefully to determine if it's the right fit for their specific needs and priorities.

Key Features

Work Order Management: Receive requests directly from clients or create them as needed. Visualize work orders on a calendar for better scheduling and resource allocation. Track work order progress, update statuses and add comments for real-time visibility. Filter and sort work orders by asset, technician, or location or easy organization. Control who can close work orders by setting role-based permissions.
Asset Management: Store and manage asset information, including model, serial number, location, purchase date, warranty details and maintenance history. Use barcode or QR code scanning to streamline asset identification and data entry. Track asset performance (uptime and downtime).
Parts and Inventory: Track inventory levels, locations and usage in real time. Automatically update counts when parts are used in work orders. Set minimum quantity thresholds for each part and receive alerts when levels are low or reach a reorder point. Create and track purchase orders directly within the system.
Preventive Maintenance: Schedule routine maintenance tasks based on time intervals, meter readings or custom triggers. Automatically generate work orders for recurring maintenance tasks, saving time and ensuring consistency. Schedule maintenance based on calendar dates or time intervals. Create standardized checklists for technicians to follow during preventive maintenance inspections.
Analytics and Reporting: Create personalized dashboards to track the specific KPIs that matter most to the organization. Access pre-made dashboards to quickly visualize key metrics such as work order completion rates, maintenance costs, technician productivity and inventory levels. Export reports in various formats (PDF, CSV, etc.) for further analysis or sharing.
Safety and Compliance: Generate reports to demonstrate compliance with regulatory requirements, such as OSHA or ISO standards. Store and manage safety documents, permits and certifications. Build customizable checklists for safety inspections, audits and other compliance-related tasks.
Cost Analysis and Forecasting: Compare depreciation data with downtime data to assess asset life span and determine whether it’s worth repairing, selling or scrapping. Track depreciation and repair cost data to make more accurate cost predictions for purchasing future assets. Track technician hours and break down work time on different tasks to identify problem areas.
Integrations: Integrate with 500+ other platforms, including Google Workspace, Slack, QuickBooks Online and Zapier to avoid duplicate data entry. Integrate with Okta, Google or other SAML providers to set up single sign-on to avoid getting distracted by multiple login screens. Access Webhooks and API for real-time data sync.

Approach to Common Challenges

Data Inaccuracy: Technicians can quickly scan asset tags to automatically populate work orders, reducing manual input errors. They can also attach images or videos to work orders, providing visual documentation of issues and repairs.
KPI Tracking Difficulty: Customizable dashboards, automated reporting and asset performance tracking tools provide real-time insights into maintenance effectiveness and cost savings.
Budget Constraints and Resource Allocation: Gain insights into maintenance costs and asset performance to make informed decisions about resource allocation and prioritize maintenance activities based on their impact on overall operations.
Inefficient Work Order Management: Streamline work order management with mobile work order creation, digital checklists and real-time updates, improving technician productivity and response times.
Scalability Challenges: The vendor offers tiered pricing plans to accommodate different company sizes and user numbers, allowing the CMMS to grow alongside the organization.

Cost of Ownership

Frequently asked questions regarding UpKeep pricing include:

Q: How much does UpKeep cost per user?

A: UpKeep offers four pricing plans:

Lite: $20/month/user
Starter: $45/month/user
Professional: $75/month/user
Business: Request free price quote.

Q: Are there any additional costs besides the monthly subscription fee?

A: While the monthly subscription fee covers the core functionalities, there might be additional costs depending on your specific needs. The vendor offers add-on modules for features like advanced reporting, mobile inspections and advanced integrations.

Q: Does UpKeep offer a free trial or demo?

A: Yes, the vendor currently offers a 14-day free trial with restricted features. While it allows you to test the basic functionalities, it might not be enough to comprehensively evaluate if the software meets your specific needs. Consider requesting a demo from UpKeep's sales team to gain a deeper understanding of the platform and its capabilities before committing to a paid plan.

Limitations

At the time of this review, these are the limitations according to user feedback:

Issues with pricing updates and difficulty tracking purchase orders.
Lack of custom security options.
Slow customer support response time.

FAQs

Frequently asked questions regarding UpKeep include:

Q: What types of assets can companies manage with UpKeep?

A: UpKeep allows companies to manage assets like equipment, machinery, vehicles, buildings, infrastructure, and even IT assets.

Q: Is there a limit to the number of users businesses can add to UpKeep?

A: The number of users an organization can add depends on the subscription plan they choose. They can contact the sales team to determine the appropriate plan for their team size.

Q: How secure is UpKeep in terms of data privacy?

A: UpKeep prioritizes data security and employs industry-standard security measures like encryption and access controls to safeguard user data. It's crucial to thoroughly evaluate security practices to ensure they align with the organization's specific data security requirements.

Q: Does UpKeep offer customer support?

A: Yes, UpKeep provides comprehensive customer support through various channels, including phone, email,live chat and a knowledge base, to assist users with any questions or issues they may encounter.

Customers

Awards

UpKeep stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

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Testimonials

I enjoy how easy the software is. I was utilizing the free version for over a year and wish I upgraded sooner. I am able to track maintenance issues much more efficiently to ascertain if a bigger problem may be the main issue. The accessibility on my smart device makes this software a vital tool in daily operations.

I have been a chief engineer in the industry for 10 years and have used several CMMS in my tenure. UpKeep easily tops them all and has been the most accessible and aesthetic product by far. It has been really refreshing to find all the information I need without having to answer relentless phone calls from sales associates who would beat around the bush about prices and software features. UpKeep is so user friendly, direct to the point, and very handy for users like me and my team who have no time to go to the office and shuffle through paperwork.