Rocket Chat Reviews & Pricing

by Rocket Chat Technologies | Founded 2016, Philadelphia, PA

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Overview Pricing Benefits Reviews Features

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What is Rocket Chat?

Industry Specialties: Serves all industries.

Rocket Chat is a versatile communication platform designed to streamline team collaboration and enhance productivity. It offers a comprehensive suite of features including real-time messaging, video conferencing, file sharing, and integrations with various third-party applications. This software is particularly well-suited for industries such as technology, healthcare, finance, and education, where secure and efficient communication is paramount.

One of the standout benefits of Rocket Chat is its open-source nature, allowing for extensive customization and scalability to meet specific organizational needs. Users appreciate its robust security measures, including end-to-end encryption and compliance with data protection regulations. Popular features include threaded conversations, customizable user roles, and a powerful API for seamless integration with existing workflows.

Compared to similar products, Rocket Chat is praised for its flexibility and cost-effectiveness. Pricing details can vary based on deployment options and user requirements, so it's advisable to contact SelectHub for a tailored quote.

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User Sentiment

Based on 357 reviews:

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Rocket Chat Pricing

Based on our most recent analysis, Rocket Chat pricing starts at $4 (Per User, Monthly, Freemium).

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Starting From: $4
Pricing Model: Per User, Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Rocket Chat is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Rocket Chat:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Rocket Chat Benefits and Insights

Why use Rocket Chat?

Key differentiators & advantages of Rocket Chat

Enhanced Collaboration: Rocket Chat facilitates seamless team collaboration by integrating multiple communication channels into one platform, allowing for real-time messaging, file sharing, and video conferencing.
Customizable Workflows: The software supports extensive customization options, enabling businesses to tailor workflows and communication channels to meet specific organizational needs.
Data Security: With end-to-end encryption and compliance with data protection regulations, Rocket Chat ensures that sensitive information remains secure and private.
Cost Efficiency: By consolidating various communication tools into one platform, Rocket Chat reduces the need for multiple subscriptions, thereby lowering operational costs.
Open Source Flexibility: As an open-source platform, Rocket Chat allows organizations to modify and extend the software to fit unique requirements, fostering innovation and adaptability.
Scalability: Rocket Chat can scale to accommodate growing teams and increasing communication demands, making it suitable for both small businesses and large enterprises.
Integration Capabilities: The platform integrates with a wide range of third-party applications, such as CRM systems and project management tools, streamlining workflows and enhancing productivity.
Improved Customer Support: By utilizing Rocket Chat's omnichannel support features, businesses can provide timely and efficient customer service through various communication mediums, including live chat and social media.
Remote Work Enablement: Rocket Chat supports remote work by providing a unified communication platform that keeps distributed teams connected and engaged, regardless of their physical location.
Community Support: Being part of an active open-source community, Rocket Chat users benefit from shared knowledge, regular updates, and community-driven improvements.

Industry Expertise

Rocket Chat's Enterprise plan is specifically designed for large organizations, especially those in highly regulated industries like finance, healthcare, and government, that require a secure, customizable, and scalable communication platform.

Rocket Chat Reviews

Average customer reviews & user sentiment summary for Rocket Chat:

357 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Rocket Chat reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Usability: 66% of reviews on this aspect said that the software is simple and easy to use.
Integrations: 75% of users mentioning this appreciated the variety of integrations and that they work smoothly.
Communication: 60% of users who commented on this feature stated the software offers a flexible suite for messaging, including private chats for team members, and file-sharing.
Customer Service: The support team is responsive, according to 70% of users who reviewed this aspect.

Cons

User Experience Shortcomings: While generally user-friendly, some features can be confusing or underdeveloped, potentially impacting productivity.
Technical Expertise Required: Fully utilizing Rocket.Chat's customization and integration capabilities may require a certain level of technical expertise, potentially posing a challenge for non-technical users.
Documentation and Maintenance Issues: Some users have reported issues with documentation and maintenance, which could lead to difficulties in troubleshooting and ongoing platform management.

Researcher's Summary:

Is Rocket Chat stellar or will it fall to Earth? Rocket Chat is a highly customizable and cost-effective open-source chat application that has garnered generally positive reviews from users. Its robust messaging capabilities, good voice quality, and easy integration with platforms like Slack and Teams make it a strong contender in the market. Users particularly appreciate its flexibility, enabling them to tailor the platform to their specific needs. This high level of customization is a key differentiating factor, allowing businesses to create a unique communication hub that aligns with their branding and workflows. However, some users have reported inconsistencies in call quality and occasional difficulties with documentation.

Despite these minor drawbacks, Rocket Chat's strengths, such as its cost-effectiveness compared to competitors like Troop Messenger and GetStream, make it a compelling option for startups and organizations seeking a versatile communication solution. Its open-source nature provides a level of transparency and control that is often absent in proprietary software.

Overall, Rocket Chat is best suited for tech-savvy teams who are comfortable with a bit of customization and can navigate potential hiccups with documentation. Its affordability, flexibility, and robust feature set make it a valuable tool for businesses looking to streamline their communication and collaboration efforts.

Key Features

Team Collaboration: Enable single-channel conversations with transparent interactions. Improve organizational workflow with private and public messaging threads, push notifications, discussions, file sharing, multi-language interface, mentions, message history and video-based team chat.
Organized Customer Service: Engage with customers on a single communication platform. Shorten response times, categorize conversations, prioritize and configure chats, create a support help desk, answer queries and centralize customer service.
In-App Functionality: Regulate and simplify the workflow in real time through the mobile screen. Send encrypted private and direct messages, share files, images and attachments, enable Live Chat and customize the user interface with various themes and integrations on the mobile application.
Apps and Integrations: Sync with third-party applications to manage data, monitor assigned tasks on a single platform, refine customer service, improve operations and boost team productivity. Supports integration with Trello, GitHub, Sentry, BitRocket and more.
Chatbot Messaging: Automate the communication process and accelerate customer service with seamless bot integrations. Build a conversational interface with an in-depth language understanding, machine learning engines and human-friendly functionality.
Open Source: Rocket Chat is an open-source platform, allowing for extensive customization and flexibility in deployment.
Real-Time Messaging: Facilitates instant communication with features like group chats, direct messages, and threaded conversations.
Video and Audio Conferencing: Integrated video and audio call capabilities support seamless virtual meetings and collaborations.
Screen Sharing: Users can share their screens during video calls, enhancing collaborative efforts and presentations.
File Sharing: Supports the sharing of various file types, including documents, images, and videos, directly within the chat interface.
End-to-End Encryption: Ensures secure communication by encrypting messages from sender to recipient.
Custom Integrations: Offers APIs and webhooks for integrating with other tools and services, such as CRM systems and project management software.
Multi-Platform Support: Available on multiple platforms, including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android).
Role-Based Permissions: Administrators can assign roles and permissions to users, controlling access to various features and data.
Custom Emojis and Reactions: Users can create and use custom emojis and reactions to enhance communication and expressiveness.
LDAP and SSO Integration: Supports LDAP and Single Sign-On (SSO) for streamlined user authentication and management.
Omnichannel Support: Centralizes customer interactions from various channels, including email, social media, and live chat, into a single interface.
Message Pinning and Bookmarking: Allows users to pin important messages and bookmark conversations for easy reference.
Audit and Compliance: Provides tools for auditing and ensuring compliance with industry standards and regulations.
Customizable User Interface: Users can personalize their interface with themes, custom layouts, and branding options.
Push Notifications: Keeps users informed of new messages and updates through real-time push notifications.
Chatbots and Automation: Supports the integration of chatbots to automate routine tasks and enhance user interaction.
Data Import and Export: Facilitates the migration of data to and from Rocket Chat, ensuring continuity and ease of transition.
Multi-Language Support: Offers support for multiple languages, making it accessible to a global user base.
Analytics and Reporting: Provides insights into user activity and system performance through detailed analytics and reporting tools.

Limitations

At the time of this review, these are the limitations according to user feedback:

Inferior mobile application.
Occasional bugs in the software.

Suite Support

Users can fill out and submit support forms to connect with customer service. The platform offers different subscription plans for the self-managed and SaaS workspace with affordable pricing structures.

Email: Not mentioned on the website. A live pop-up chat is available for assistance.

Phone: Not mentioned on the website.

Training: Access guides, blogs, articles and webinars to learn more.

Tickets: Agents and new users can sign in to submit a ticket.