Zimbra Reviews & Pricing

by Synacor, Inc. | Founded 2001, Buffalo, New York

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Overview Pricing Benefits Reviews Features

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What is Zimbra?

Industry Specialties: Business/Productivity Software, Communication Software, Government Agencies, Education, Highly Regulated Industries.

Zimbra is a comprehensive software solution designed to manage email and collaboration tasks efficiently. It offers a robust suite of tools including email, calendar, contacts, tasks, and document management, making it ideal for businesses and organizations that require seamless communication and collaboration. Zimbra is particularly well-suited for industries such as education, government, and healthcare, where secure and reliable communication is paramount.

One of the standout benefits of Zimbra is its flexibility and scalability, allowing it to cater to both small businesses and large enterprises. Its powerful features include advanced search capabilities, integrated chat, and video conferencing, as well as mobile synchronization, ensuring users can stay connected on the go. Additionally, Zimbra's open-source nature allows for extensive customization and integration with other applications, providing a tailored experience for diverse business needs.

Compared to similar products, users often highlight Zimbra's user-friendly interface and robust security features. Pricing details can vary based on the specific requirements and scale of deployment, so it is recommended to contact SelectHub for a personalized pricing quote. Overall, Zimbra stands out for its comprehensive feature set and adaptability, making it a valuable tool for enhancing organizational communication and collaboration.

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User Sentiment

Based on 524 reviews:

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Zimbra Pricing

Based on our most recent analysis, Zimbra pricing starts at $19 (Per Mailbox, Annually).

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Starting From: $18.98
Pricing Model: Per Mailbox, Annually
Free Trial: Yes, Request for Free

Training Resources

Zimbra is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zimbra:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zimbra Benefits and Insights

Why use Zimbra?

Key differentiators & advantages of Zimbra

Enhanced Productivity: Zimbra's integrated email, calendar, and task management tools streamline workflows, reducing the need to switch between multiple applications.
Cost Efficiency: By consolidating various communication and collaboration tools into one platform, Zimbra helps organizations save on licensing and maintenance costs.
Robust Security: Zimbra offers advanced security features such as two-factor authentication and end-to-end encryption, ensuring that sensitive information remains protected.
Customizable Interface: Users can tailor the Zimbra interface to their preferences, improving user satisfaction and efficiency by allowing them to focus on what matters most.
Scalability: Zimbra can easily scale to accommodate growing businesses, from small teams to large enterprises, without compromising performance.
Cross-Platform Compatibility: Zimbra supports various operating systems and devices, enabling seamless access to emails and collaboration tools from anywhere.
Improved Collaboration: Features like shared calendars, document sharing, and real-time chat foster better teamwork and communication within organizations.
Open Source Flexibility: As an open-source solution, Zimbra allows for extensive customization and integration with other tools, catering to specific business needs.
Reliable Performance: Zimbra's robust architecture ensures high availability and reliability, minimizing downtime and disruptions to business operations.
Comprehensive Support: Zimbra offers extensive documentation, community forums, and professional support options to assist users in resolving issues quickly.

Industry Expertise

Zimbra is particularly well-suited for businesses of all sizes, from small startups to large multinational corporations, as it offers a comprehensive email and collaboration platform with features like secure document sharing, a shared address book, instant messaging, and file storage.

Zimbra Reviews

Average customer reviews & user sentiment summary for Zimbra:

524 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zimbra reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost-Effective: Zimbra is a cost-effective alternative to other premium email services, allowing businesses to reduce operational costs without sacrificing functionality.
Feature Rich: Zimbra offers a range of features including email, calendars, contacts, tasks, and collaboration tools, making it a comprehensive solution for most businesses.
Enhanced Security: Zimbra includes state-of-the-art security features such as two-factor authentication, anti-spam and antivirus, and email encryption, ensuring data is safe.
Mobile Access: Zimbra offers mobile access to email, calendar, and contacts from any device with an internet connection, enabling users to stay connected and productive on-the-go.

Cons

Limited Advanced Tools: Zimbra may lack some advanced features found in competitors, potentially requiring workarounds for specific tasks.
Third-Party Integration Constraints: Connecting with external applications outside its ecosystem could be limited, potentially hindering workflow customization.

Researcher's Summary:

How do you take your email and collaboration game to the next level? Zimbra Email and Collaboration software is a cost-effective solution known for its user-friendly web interface and comprehensive feature set. Users highlight its affordability compared to competitors like Microsoft Exchange, praising its ease of use and efficient management of emails, calendars, and documents. The platform is celebrated for its stability, robust security features, and reliable backups, ensuring data integrity and peace of mind. However, some users point out limitations in advanced tools and integrations with third-party software, suggesting room for improvement in these areas. For example, while Zimbra offers a highly customizable user interface, Gmail's standardized interface may be limiting for some users.

Zimbra's strengths lie in its comprehensive feature set, including email, calendar, task management, and collaboration tools, making it a suitable option for businesses seeking an all-in-one solution. Its self-hosted model provides organizations with greater control over their data and security policies compared to cloud-based alternatives. However, the lack of advanced tools and limited third-party integrations might not meet the needs of larger enterprises or those requiring specialized functionalities.

Overall, Zimbra emerges as a strong contender in the email and collaboration space, particularly for small to medium-sized businesses prioritizing affordability, ease of use, and a comprehensive feature set. Its focus on core functionalities and user-friendly design makes it an attractive option for organizations seeking a robust yet straightforward solution. However, businesses with complex workflows or a reliance on extensive third-party integrations might find Zimbra's offerings somewhat limited.

Key Features

Notable Zimbra features include:

Web-Based Client: Zimbra offers a robust web-based client that allows users to access their email, calendar, and contacts from any device with an internet connection.
Advanced Search Capabilities: The platform includes powerful search tools that enable users to quickly find emails, attachments, and other data using various filters and criteria.
Integrated Calendar: Zimbra's calendar feature supports scheduling, reminders, and sharing, making it easy to coordinate meetings and events with colleagues.
Collaboration Tools: Users can collaborate in real-time through shared documents, task lists, and briefcase features, enhancing team productivity.
Mobile Sync: Zimbra supports synchronization with mobile devices, ensuring that emails, contacts, and calendars are always up-to-date on smartphones and tablets.
Customizable User Interface: The platform allows for extensive customization of the user interface to meet specific organizational needs and preferences.
Robust Security: Zimbra includes advanced security features such as two-factor authentication, encryption, and anti-spam/anti-virus protection to safeguard user data.
Delegated Administration: The software supports delegated administration, allowing IT departments to assign specific administrative roles and permissions to different users.
Integration with Third-Party Applications: Zimbra can be integrated with various third-party applications and services, including CRM systems and productivity tools, to streamline workflows.
Offline Access: Users can access their emails and other data offline, ensuring productivity even without an internet connection.
Scalability: Zimbra is designed to scale from small businesses to large enterprises, accommodating growing user bases and increasing data volumes.
Open Source Option: Zimbra offers an open-source edition, providing flexibility and control for organizations that prefer to customize and manage their own deployment.
Multi-Tenancy Support: The platform supports multi-tenancy, allowing service providers to host multiple organizations on a single instance of Zimbra.
Rich Text Editing: The email composer includes rich text editing capabilities, enabling users to format their messages with various fonts, colors, and styles.
Unified Inbox: Zimbra's unified inbox feature consolidates emails from multiple accounts into a single view, simplifying email management.