Zuora Billing Reviews & Pricing

by Zuora | Founded 2007, Mountain View, CA

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What is Zuora Billing?

Industry Specialties: Serves all industries

Zuora Billing is a comprehensive software solution designed to manage complex billing tasks, including Configure, Price, Quote (CPQ) processes. It is particularly well-suited for subscription-based businesses that require flexible billing cycles, automated invoicing, and detailed revenue recognition. The software excels in handling recurring payments, usage-based billing, and one-time charges, making it ideal for companies with diverse pricing models.

Key benefits of Zuora Billing include streamlined billing operations, enhanced financial accuracy, and improved customer satisfaction through timely and precise invoicing. Popular features encompass automated billing, revenue recognition, and robust reporting capabilities. Users appreciate its intuitive interface and the ability to integrate seamlessly with other enterprise systems.

Compared to similar products, Zuora Billing is often praised for its scalability and adaptability to various business needs. Pricing details are typically customized based on specific requirements, so it is advisable to contact SelectHub for a tailored quote.

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User Sentiment

Based on 49 reviews:

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Zuora Billing Pricing

Based on our most recent analysis, Zuora Billing pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Zuora Billing is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Zuora Billing:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Zuora Billing Benefits and Insights

Why use Zuora Billing?

Key differentiators & advantages of Zuora Billing

Improved Revenue Recognition: Zuora Billing automates revenue recognition processes, ensuring compliance with accounting standards like ASC 606 and IFRS 15, which reduces manual errors and accelerates financial close cycles.
Enhanced Customer Experience: The platform supports a variety of billing models, including subscription, usage-based, and one-time charges, allowing businesses to offer flexible pricing plans that meet diverse customer needs.
Scalability: Zuora Billing can handle complex billing scenarios and high transaction volumes, making it suitable for growing businesses that need to scale their operations without overhauling their billing systems.
Operational Efficiency: By automating recurring billing, invoicing, and payment collection, Zuora Billing reduces the administrative burden on finance teams, freeing them to focus on strategic initiatives.
Real-Time Analytics: The software provides real-time insights into key metrics such as Monthly Recurring Revenue (MRR) and customer churn, enabling data-driven decision-making and proactive business management.
Seamless Integration: Zuora Billing integrates with a wide range of CRM, ERP, and other enterprise systems, ensuring a cohesive ecosystem that enhances data accuracy and operational efficiency.
Global Compliance: The platform supports multi-currency and multi-taxation requirements, helping businesses comply with international billing regulations and expand into new markets with ease.
Customizable Workflows: Users can tailor billing workflows to match their unique business processes, ensuring that the system adapts to their needs rather than forcing them to conform to a rigid structure.
Reduced Time to Market: With its flexible architecture, Zuora Billing allows businesses to quickly launch new products and pricing models, giving them a competitive edge in rapidly changing markets.
Enhanced Security: The platform adheres to stringent security standards, including PCI DSS compliance, ensuring that sensitive customer data is protected against breaches and fraud.

Industry Expertise

Zuora Billing is particularly well-suited for companies that rely on recurring revenue models, especially those with complex billing cycles and customer engagement through subscriptions. It's ideal for businesses of all sizes, from startups to large enterprises, across various industries.

Zuora Billing Reviews

Average customer reviews & user sentiment summary for Zuora Billing:

49 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Zuora Billing reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Flexible Pricing and Customization: Zuora Billing empowers businesses to tailor pricing and discounts to align with their specific requirements.
Seamless Salesforce Integration: The integration with Salesforce streamlines sales operations, enabling sales representatives to generate product quotes with adaptable rate plans and gain visibility into subscriptions and financial data within Salesforce.
Responsive Customer Support: Users benefit from prompt response times and valuable assistance, contributing to a positive customer experience.
Automation: Zuora Billing offers automation capabilities for numerous features and functions, saving time by eliminating manual and repetitive tasks.
Subscription Management: The platform provides diverse options for managing subscriptions, including evergreen and termed subscriptions, with straightforward amendment processes.

Cons

Usability Issues: Zuora can be difficult to use, requiring extensive training and many steps for simple tasks.
Revenue Recognition Challenges: It doesn't comply with GAAP ASC606, necessitating additional software like RevPro.
Reporting Deficiencies: Reporting, particularly for churn analysis, needs improvement and often requires manual manipulation in Excel.
Inflexibility in Complex Situations: Zuora struggles with unusual or complex scenarios, slowing down sales teams who need to create quotes.
Cost and Support Concerns: Some users find Zuora expensive and experience inconsistent support quality, with issues sometimes requiring escalation.

Researcher's Summary:

User reviews from the past year paint a mixed picture of this comprehensive billing platform. While Zuora Billing garners praise for its robust features and seamless Salesforce integration, users also point out notable drawbacks.

A standout strength is Zuora Billing's flexibility in handling pricing and customization. Users highlight the ease with which they can tailor pricing models and discounts to align with specific business needs, such as offering tiered pricing for different user segments. The platform's API-centric approach is another key differentiator, empowering businesses to build custom integrations and automate workflows. For instance, companies have leveraged the API to connect Zuora Billing with their CRM systems, automating invoice generation and payment processing. However, this strength is counterbalanced by a significant weakness: complexity. Users report a steep learning curve and a cumbersome interface that necessitates extensive training and numerous steps to complete even basic tasks.

While Zuora Billing excels in some areas, it stumbles in others, particularly reporting and revenue recognition. Users express frustration with the platform's limited reporting capabilities, especially when it comes to tracking crucial metrics like churn. Moreover, Zuora Billing's revenue recognition model falls short of GAAP ASC606 compliance, compelling businesses to rely on third-party software like RevPro for accurate financial reporting. This limitation poses a significant challenge for companies operating in regulated industries or those requiring strict financial compliance.

In essence, Zuora Billing is best suited for large enterprises with complex billing needs and dedicated IT resources to navigate its intricacies. Smaller businesses or those seeking a more user-friendly solution might find Zuora Billing overwhelming and may be better served by alternative platforms.

Key Features

Notable Zuora Billing features include:

Subscription Management: Efficiently handle complex subscription models, including upgrades, downgrades, and renewals.
Usage-Based Billing: Accurately bill customers based on their actual usage, supporting various metrics and thresholds.
Automated Invoicing: Generate and send invoices automatically, reducing manual effort and minimizing errors.
Revenue Recognition: Comply with accounting standards by automating revenue recognition processes, ensuring accurate financial reporting.
Multi-Currency Support: Manage billing in multiple currencies, facilitating global business operations and customer satisfaction.
Taxation Management: Automatically calculate and apply taxes based on regional regulations, simplifying compliance.
Customizable Pricing Models: Create tailored pricing plans, including tiered, volume, and flat-rate pricing, to meet diverse customer needs.
Payment Gateway Integration: Seamlessly integrate with various payment gateways, offering customers multiple payment options.
Real-Time Analytics: Access detailed billing and subscription analytics to make informed business decisions.
Customer Self-Service Portal: Provide customers with a portal to manage their subscriptions, view invoices, and make payments.
Flexible Billing Cycles: Support various billing cycles, such as monthly, quarterly, or annually, to align with customer preferences.
Discount and Promotion Management: Easily create and apply discounts and promotions to attract and retain customers.
Integration with CRM Systems: Integrate with popular CRM systems like Salesforce to streamline customer data management.
Audit Trail: Maintain a comprehensive audit trail of all billing activities for transparency and compliance purposes.
API Access: Utilize robust APIs to integrate Zuora Billing with other business systems, enhancing overall functionality.

Suite Support

The vendor offers various support options, including a knowledge and developer center with documentation on a COVID-19 workflow guide, analytics, commerce, API discussions and more. Log in to access the support center.

Email: Subscribers can email support representatives for technical issues.

Phone: 1 (800) 425-1281.

Training: Customized in-person training, on-demand webinars and online courses are available. Some of the online course topics include subscription business concepts, pricing and quote management.

Tickets: Submit tickets via email. Include information such as tenant ID and environment, comprehensive problem statements and API details to increase chances of speedy resolutions.