Act! CRM Reviews & Pricing
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What is Act! CRM?
Industry Specialties: Serves all industries
Act! CRM by Swiftpage ACT! is a customer relationship management (CRM) software application designed to help businesses of all sizes build and maintain strong customer relationships. It acts as a central hub for storing and organizing customer data, including contact information, interactions, and sales history. Act! CRM is particularly well-suited for small and medium-sized businesses seeking a user-friendly and affordable CRM solution to streamline processes and enhance customer service.
Key benefits of Act! CRM include its ease of use, affordability, and comprehensive features. The software is simple to set up and navigate, making it accessible even for businesses with limited IT resources. With a starting price of $49.99 per month, Act! CRM offers a cost-effective solution for managing customer relationships. Its wide range of features encompasses contact management, lead tracking, sales management, and reporting capabilities, providing businesses with the tools they need to effectively engage with customers and drive growth.
Act! CRM stands out among other CRM solutions due to its user-friendly interface, affordability, and extensive feature set. It is a compelling choice for small and medium-sized businesses seeking a reliable and efficient CRM system to optimize customer interactions and achieve their business objectives.
Act! CRM Pricing
Based on our most recent analysis, Act! CRM pricing starts at $30 (Monthly).
- Price
- $$$$$
- Starting From
- $30
- Pricing Model
- Monthly
- Free Trial
- Yes, Request for Free
Training Resources
Act! CRM is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Act! CRM:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Act! CRM Benefits and Insights
Key differentiators & advantages of Act! CRM
- Centralized Information: Centralize contact details to track interactions, relationships, statuses and activities for easy accessibility and complete visibility.
- Automated Tasks: Automate repetitive tasks like sales processes, alerts scheduling and more to improve efficiency and productivity.
- Flexible Deployment: Offers both on-premise and cloud-based deployment strategies to store data in a clean and intuitive layout.
- Mobile Apps: Android and iOS apps allow users to stay connected and manage contacts, communications and activities.
- Integrations: Integrate with Outlook, Slack, Google apps and more for seamless operations. An open API is also available for custom integrations suited to individual business needs.
Industry Expertise
Act! CRM Reviews
Based on our most recent analysis, Act! CRM reviews indicate a 'good' User Satisfaction Rating of 75% based on 1012 user reviews from 3 recognized software review sites.
1012 reviews
Synopsis of User Ratings and Reviews
Based on an aggregate of Act! CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Key Features
- Customer Management:: Records and maintains robust customer data in an organized and centralized manner. Includes contact details, emails, documents, notes, history and activities.
- Account Management: Manages interactions at the company or account level for a complete view of relationships with an organization.
- Dynamic Groups and Filters: Organizes similar contacts into dynamic groups based on rule-based criteria. Dynamic groups can be used for targeted communications, campaigns and sales initiatives.
- Opportunity Tracking: Captures and manages key opportunity details such as status, values, estimated close dates and more.
- Task and Activity Management: Tracks and prioritizes calls, meetings and daily task lists to manage time efficiently.
- Sales Process Management: Enables either a pre-built or a custom-defined sales process, streamlines sales activities, and measures success against each step.
- Sales Engagement Tracking: Offers click tracking with Outlook integration to focus on sales efforts and the most engaged prospects once an email is sent.
- Sales Pipeline Management: Supports revenue projections, strategy adjustments and focused efforts via a visual, real-time sales pipeline. Includes quantifiable metrics like opportunity close rate, close-won value, open deals and more.
- Call Lists and Hot Leads: Makes it easy to identify and focus on hot leads with an intelligent call list that ranks campaign recipients according to their level of engagement.
- Analytics and Reporting: Monitors sales, marketing and business KPIs with data-rich reports and actionable insights to drive informed decisions.
- Marketing Automation: Offers automated management of assets, landing pages, surveys, turnkey campaigns and email marketing.
- User Management: Allows adding users, assigning roles and defining role-based accessibility for team and activity management. Tracks individual performance as well.
Limitations
- Steep learning curve.
- Trial period and runs on a demo account and isn’t fully functional.
- Outlook integration can lag.
- Cumbersome workflow management.
- Doesn’t have functional server side-scripts.
- Non-intuitive email marketing.
Suite Support
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