Apptivo Reviews & Pricing

Name: Apptivo
Rating: 87 (481 reviews)

by Apptivo | Founded 2009, Fremont, CA

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Overview Pricing Benefits Reviews Features

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What is Apptivo?

Industry Specialties: Serves all industries

Apptivo provides cloud-based task management, project billing, timesheets and team management to help small businesses effectively execute projects. It supports integration for enhanced capabilities, and a mobile app offers users access from anywhere. It is a solution for small business, enabling collaboration with partners and customers. Over 150,000 organizations in 194 countries use Apptivo for their project management, CRM software, communication and invoicing needs.

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User Sentiment

Based on 481 reviews:

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Apptivo Pricing

Based on our most recent analysis, Apptivo pricing starts at $10 (Annual, Free, Monthly, Quote-based).

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Starting From: $10
Pricing Model: Annual, Free, Monthly, Quote-based
Free Trial: Yes, Request for Free

Support

The following support services are available for Apptivo:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Apptivo Benefits and Insights

Why use Apptivo?

Key differentiators & advantages of Apptivo

Complete Projects on Time: Supports task milestones to track how a project is progressing. Create and view milestones and identify which tasks might cause project delays.
Keep Everyone Updated: Lets team members view project information in the project newsfeed feature that acts as a central location and stores posts, alerts about project updates and a list of recent projects.
Track KPIs: Use built-in reports or create custom reports to summarize key metrics and provide insights into projects. Create reports that pull data such as employee hours, project hours, project activities and more. Export them with a single click for external sharing.
Build Subprojects: Break complex projects into smaller, more manageable pieces. Lets users view a subproject’s status, set its priority and assign actions.
Customize the Platform: Provides a range of customization options and lets users arrange the layout using a drag-and-drop interface, configure sharing settings, build custom views of data, define access permissions for custom fields and more.
Group Teams Together: Sort individuals into teams using Apptivo’s Team app, a part of the Apptivo’s suite. Assign tasks to the entire team after creating a team.
Connect With Other Systems: Integrates with popular applications to add extra tools for productivity, document management, APIs and webhooks, billing and more. Integrations include Slack, G Suite, QuickBooks, Google Calendar, Dropbox and Office 365.
Work Anywhere: Provides mobile apps for iOS and Android devices. Android app supports two main project management applications: projects and timesheets, while the iOS app currently only supports timesheets. Offers an intuitive, user-friendly interface, and data automatically syncs with the main platform.

Industry Expertise

Apptivo’s project management solution is used by companies across the world. It’s suitable for any industry, though it’s particularly effective for businesses in the manufacturing, energy and utility fields.

Apptivo Reviews

Average customer reviews & user sentiment summary for Apptivo:

481 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Apptivo reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User Friendly: The system is easy to use and intuitive, as noted by approximately 84% of users who mention the system’s usability.
Support: Support for the system is prompt and helpful, as noted by 100% of the users who mention its support. Not only did users find the documentation helpful but also very helpful with implementing the software.
Flexibility: Apptivo offers an easily configurable and customizable platform, as reported by 85% of the users who mention the product’s flexibility.
Cost: Nearly 100% of users who mentioned cost reported that Apptivo’s functionality and price point make it suitable for smaller businesses.

Cons

Implementation: The physical implementation process can be time-consuming and difficult, according to 57% of reviewers who mention implementation.

Researcher's Summary:

Apptivo provides a robust suite of CRM tools that most users find accessible and intuitive. All the users who mentioned Apptivo’s support found it to be very approachable and helpful. Its interface is easy to navigate and learn. The system’s flexibility and customization capabilities have also been praised by its users. A couple of reviewers mentioned that a better reporting feature would have made their experience with the software better.

Key Features

Gantt Chart: Centralizes all relevant project information into a timeline with its interactive features. View task durations, milestones, task dependencies, subprojects and other details that help with scheduling and planning.
Task Dependencies: Set task dependencies to link related tasks while viewing the task hierarchy — e.g., which tasks your team needs to complete first in order to move to other tasks.
Table View of Tasks: Supports a table view that gives users an overview of all tasks within a project. View which team members are assigned to tasks, status, priority, start and end dates and more.
Timesheets: Provides tools for tracking team members, captures hours worked and compiles time spent on each task for billing purposes. Helps evenly distribute workloads among team members. Use out-of-the-box templates or customize them to fit users’ needs.
Templates: Includes project templates so users can reuse common settings without having to start from scratch each time.
Project Billing: Supports the following billing methods: flat rate, time-based and milestone-based. Sort projects by billing method, set up recurring billing and more.

Limitations

Some of the product limitations include:

Users cannot delete categories.
A few templates are hard to edit, as some fields may not display.
Viewing contacts tagged in multiple categories can be difficult.

Suite Support

The FAQ section is a good place to start for general info related to security, integration, users and support. Users can also visit the blog for product updates.

Email: Users can fill out the simple form on the website’s contact page and click the “support” button or email directly: [email protected]. Apptivo also offers live chat. Enterprise clients have access to 24/7 support.

Phone: The phone support line is +1 (855) 345-2777 (Ext. 2). Enterprise clients have access to 24/7 phone support.

Training: Apptivo provides training in the form of self-serve resources. The website community page has a searchable knowledgebase of help articles as well as a starter guide, developer API guide and user manual. There are also webinars that give an overview of the project management solution and cover various features.