Continuum CRM Reviews & Pricing

by Continuum CRM | Founded 2016, Duluth, Georgia

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What is Continuum CRM?

Industry Specialties: Senior Living.

Continuum CRM is a sophisticated software solution designed to streamline customer relationship management tasks, particularly for senior living communities. It excels in managing leads, tracking interactions, and automating follow-ups, making it an ideal choice for industries focused on long-term customer engagement. Users appreciate its intuitive interface and robust reporting capabilities, which provide valuable insights into sales and marketing efforts. A standout feature is its seamless integration with other systems, enhancing operational efficiency. Compared to similar products, Continuum CRM is praised for its user-friendly design and industry-specific functionalities. While specific pricing details are not publicly available, potential users are encouraged to contact SelectHub for a tailored quote that aligns with their specific requirements. This ensures that organizations can make informed decisions based on their unique needs and budget constraints.

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#716

Continuum CRM is ranked #716 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Continuum CRM Pricing

Based on our most recent analysis, Continuum CRM pricing starts at $99 (Monthly).

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Starting From: $99
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Continuum CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Continuum CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Continuum CRM Benefits and Insights

Why use Continuum CRM?

Key differentiators & advantages of Continuum CRM

Enhanced Customer Insights: Continuum CRM provides a comprehensive view of customer interactions, enabling businesses to tailor their approach based on detailed customer profiles and history.
Streamlined Communication: By centralizing communication channels, Continuum CRM ensures that all team members have access to the latest customer interactions, reducing miscommunication and improving response times.
Improved Sales Forecasting: With robust analytics tools, Continuum CRM helps sales teams predict future sales trends by analyzing past performance and current pipeline data.
Increased Productivity: Automation of routine tasks such as data entry and follow-up reminders allows team members to focus on high-value activities, boosting overall productivity.
Enhanced Collaboration: Continuum CRM fosters teamwork by providing shared access to customer data, enabling seamless collaboration across departments.
Data-Driven Decision Making: The platform's reporting capabilities offer actionable insights, empowering managers to make informed decisions based on real-time data.
Personalized Customer Experience: By leveraging customer data, businesses can create personalized marketing campaigns and offers, enhancing customer satisfaction and loyalty.
Scalability: Continuum CRM is designed to grow with your business, offering scalable solutions that adapt to increasing customer bases and evolving business needs.
Regulatory Compliance: Built-in compliance features help businesses adhere to industry regulations, reducing the risk of costly fines and reputational damage.
Cost Efficiency: By optimizing processes and reducing manual workloads, Continuum CRM helps lower operational costs, contributing to a healthier bottom line.
Customer Retention: Proactive engagement tools within Continuum CRM assist in identifying at-risk customers, allowing businesses to implement retention strategies effectively.
Seamless Integration: The software integrates with existing business tools, ensuring a smooth transition and minimizing disruption to current workflows.
Real-Time Updates: Continuum CRM provides instant updates on customer interactions and sales activities, keeping teams informed and agile in their responses.
Customizable Dashboards: Users can tailor dashboards to display the most relevant metrics, ensuring quick access to critical information for decision-making.
Enhanced Lead Management: The platform's lead tracking capabilities ensure that no potential customer falls through the cracks, optimizing conversion rates.

Industry Expertise

Continuum CRM is a software specifically designed for the senior living industry, catering to organizations like Continuing Care Retirement Communities (CCRCs), Life Plan Communities, and Life Care Communities. It's a powerful tool for sales, marketing, and census management, offering features like lead scoring, referral tracking, and task management, making it ideal for senior living communities of all sizes.

Continuum CRM Reviews

Average customer reviews & user sentiment summary for Continuum CRM:

1 reviews

20%

of users would recommend this product

Continuum CRM has a 'poor' User Satisfaction Rating of 20% when considering 1 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Continuum CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Continuum CRM is praised for its user-friendly interface, which makes it easy for users to navigate and find the information they need.
Comprehensive Features: Continuum CRM offers a wide range of features designed specifically for the senior living industry, such as managing resident relationships, tracking leads and referrals, and streamlining operations.
Excellent Customer Support: Continuum CRM is known for its responsive and helpful customer support team, which is available to assist users with any questions or issues they may have.
Customizable Workflow Engine: Continuum CRM includes a flexible workflow engine that can be tailored to a company's specific sales methodology and processes.
Industry-Specific Design: Continuum CRM is designed specifically for the senior living industry, so it includes features and functionality that are relevant to the unique needs of this sector.

Cons

High Cost: Continuum CRM can be expensive, especially for smaller businesses, potentially impacting affordability.
Steep Learning Curve: Some users find it challenging to learn and navigate Continuum CRM initially, requiring additional training and time investment.

Researcher's Summary:

Is Continuum CRM the real deal when it comes to managing customer relationships? User reviews suggest that Continuum CRM is a breath of fresh air for those seeking an easy transition from their old CRM systems. Users rave about its user-friendly interface and efficient migration process, making it a breeze to adopt, even for teams unfamiliar with CRM software. One user, from Covenant Woods, highlighted the smooth transition and the system's intuitive design, emphasizing its ease of use and overall positive experience. Another user, representing Benedictine Health System, praised the software's ability to meet their specific sales tracking and reporting requirements, emphasizing the software's adaptability to unique business needs.

However, while user reviews are overwhelmingly positive regarding Continuum CRM's ease of use and customer support, they lack detailed insights into the software's more advanced features and capabilities. For instance, there's limited information available on how well the software handles complex sales automation, marketing campaign management, or integrations with other business-critical tools. This lack of information might make it challenging for businesses with sophisticated needs to fully evaluate Continuum CRM's suitability. Therefore, while Continuum CRM appears to be a great option for organizations prioritizing user-friendliness and seamless migration, businesses with complex requirements might need to delve deeper to ensure the software can fully support their needs.

Key Features

Notable Continuum CRM features include:

Customizable Dashboards: Users can tailor their dashboards to display key metrics and data points relevant to their specific roles, enhancing productivity and focus.
Advanced Reporting Tools: Generate detailed reports with customizable templates, allowing for in-depth analysis of sales trends and customer interactions.
Automated Workflows: Streamline repetitive tasks with automation, reducing manual input and minimizing errors in data entry and follow-ups.
Integration Capabilities: Seamlessly connect with other business applications such as email platforms, accounting software, and marketing tools to create a unified system.
Contact Management: Maintain comprehensive records of customer interactions, including notes, emails, and call logs, all in one centralized location.
Lead Scoring: Prioritize leads based on customizable criteria, helping sales teams focus on high-potential prospects.
Mobile Access: Access CRM data on-the-go with a mobile-friendly interface, ensuring that sales teams can stay connected and informed from anywhere.
Email Campaign Management: Design, execute, and track email campaigns directly within the CRM, with tools for segmentation and personalization.
Role-Based Permissions: Control access to sensitive information by assigning permissions based on user roles, enhancing data security and compliance.
Task Management: Assign and track tasks within the CRM, ensuring accountability and timely completion of critical activities.
Customer Segmentation: Segment customers based on various criteria such as purchase history, demographics, and behavior for targeted marketing efforts.
Sales Pipeline Visualization: Visualize the sales pipeline with drag-and-drop functionality, making it easy to track deal progress and forecast revenue.
Data Import/Export: Easily import and export data in various formats, facilitating data migration and integration with other systems.
Real-Time Notifications: Receive instant alerts for important events such as new leads, customer inquiries, or task deadlines, ensuring timely responses.
Custom Fields: Add custom fields to capture unique data points specific to your business needs, enhancing the CRM's flexibility.
Social Media Integration: Connect with social media platforms to monitor brand mentions and engage with customers directly from the CRM.
API Access: Utilize API access for custom integrations and to extend the CRM's functionality to meet specific business requirements.
Training and Support: Access comprehensive training resources and support services to ensure successful CRM adoption and utilization.
Data Analytics: Leverage built-in analytics tools to gain insights into customer behavior and sales performance, driving data-driven decision-making.
Scalability: Designed to grow with your business, accommodating increasing data volumes and user numbers without compromising performance.