ConvergeHub Reviews & Pricing

by Converge Enterprise | Founded 2013, Dublin, CA

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is ConvergeHub?

Industry Specialties: Serves all industries

ConvergeHub is a cloud-based solution that helps businesses manage sales, marketing, internal coordination and service processes from a single location to grow leads, nurture prospects, close sales and provide support to customers.

It supports the end-to-end customer lifecycle by generating leads, managing campaigns, prospects, and sales, handling support tickets, creating contracts, storing digitized documents and more. Suitable to businesses of all sizes, it can be configured to match individual business requirements, automate processes, and boost productivity and revenue.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 50 reviews:

Add your rating:

Product Screenshots and Videos

ConvergeHub Pricing

Based on our most recent analysis, ConvergeHub pricing starts at $9 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $9
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

ConvergeHub is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ConvergeHub:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ConvergeHub Benefits and Insights

Why use ConvergeHub?

Key differentiators & advantages of ConvergeHub

Enhanced Customer Engagement: ConvergeHub enables businesses to maintain detailed customer profiles, allowing for personalized interactions that foster stronger relationships and improve customer satisfaction.
Streamlined Sales Processes: By automating repetitive tasks and providing a centralized platform for managing leads, ConvergeHub helps sales teams close deals faster and more efficiently.
Improved Collaboration: The software facilitates seamless communication and collaboration among team members, ensuring everyone is on the same page and working towards common goals.
Data-Driven Decision Making: With robust analytics and reporting tools, ConvergeHub empowers businesses to make informed decisions based on real-time data insights.
Increased Productivity: By integrating various business functions into a single platform, ConvergeHub reduces the need for multiple tools, saving time and boosting overall productivity.
Scalable Solutions: ConvergeHub grows with your business, offering scalable solutions that adapt to changing needs without requiring a complete overhaul of existing systems.
Enhanced Customer Support: The software provides tools for tracking and managing customer inquiries, ensuring timely and effective responses that enhance customer loyalty.
Cost Efficiency: By consolidating multiple business functions into one platform, ConvergeHub reduces the need for additional software, lowering operational costs.
Comprehensive Marketing Automation: ConvergeHub offers tools for automating marketing campaigns, enabling businesses to reach their target audience more effectively and with less manual effort.
Secure Data Management: With robust security measures in place, ConvergeHub ensures that sensitive customer and business data is protected against unauthorized access.
Customizable Workflows: The platform allows businesses to tailor workflows to their specific needs, enhancing operational efficiency and ensuring processes align with business objectives.
Seamless Integration: ConvergeHub integrates with a wide range of third-party applications, allowing businesses to leverage existing tools and systems without disruption.
Enhanced Lead Management: The software provides tools for tracking and nurturing leads throughout the sales funnel, increasing the likelihood of conversion.
Comprehensive Customer Insights: By aggregating data from various touchpoints, ConvergeHub offers a 360-degree view of customer interactions, enabling more strategic engagement.
Time-Saving Automation: Automating routine tasks frees up valuable time for employees to focus on more strategic initiatives, driving business growth.

Industry Expertise

ConvergeHub is a CRM platform that caters to small and mid-sized businesses, offering a comprehensive solution for managing customer interactions across sales, marketing, support, and billing. Its strength lies in its ease of use, customization, and automation features, making it ideal for businesses seeking to streamline their operations and improve efficiency.

ConvergeHub Reviews

Average customer reviews & user sentiment summary for ConvergeHub:

50 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ConvergeHub reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Intuitive Interface: Users highlight the system's user-friendliness, even for non-technical staff.
Customization: ConvergeHub allows for extensive customization, enabling businesses to tailor the platform to their specific needs and processes.
Comprehensive Features: The platform offers a full suite of tools for managing sales, marketing, support, and billing, eliminating the need for multiple, disjointed systems.
Strong Value: Users consistently praise ConvergeHub's affordability, especially compared to larger competitors, making it a popular choice for budget-conscious SMBs.
Responsive Support: Users report positive experiences with ConvergeHub's customer support team, citing their helpfulness and responsiveness.

Cons

Limited Mobile App Functionality: Some users report limited functionality on the mobile app compared to the desktop version, which can be inconvenient for those who are frequently on the go.
Occasional Slow Loading Times: A few users have mentioned experiencing occasional slow loading times, particularly when dealing with large amounts of data or complex reports.

Researcher's Summary:

Can ConvergeHub help your business converge on success? User reviews from the past year suggest it might, particularly for small and medium-sized businesses. ConvergeHub is celebrated for its affordability, user-friendliness, and comprehensive features, encompassing sales, marketing, support, and billing. Users rave about its customization options, allowing them to tailor the platform to their specific needs, much like adjusting a wrench for different bolt sizes. The platform's integration capabilities have also garnered praise, enabling seamless connections with other business tools.

However, no solution is perfect. Some users have reported slower customer support responses, which can be frustrating when you need help urgently. Occasional difficulties in data entry and navigation have also been mentioned, potentially slowing down workflows. One user, while generally happy with ConvergeHub, compared its user interface to a "clunky" estate agent CRM system they had previously used, highlighting the need for a more modern and intuitive design.

Despite these drawbacks, ConvergeHub's strengths in affordability, ease of use, and comprehensive features make it a compelling choice for small and medium-sized businesses. Its customizable nature allows it to adapt to various workflows, while its integration capabilities ensure it can work harmoniously with existing systems. While customer support responsiveness and occasional usability hiccups might pose minor challenges, ConvergeHub's overall value proposition remains strong for businesses seeking a cost-effective and user-friendly CRM solution.

Key Features

Account Management: Store and organize all contacts and communication information in a single-page interface. Use accounts to segment and target campaigns.
Contact Management: Store and track information, including opportunities, leads, vendors and customers. Share contact and communication information on a company-wide, team-wide and individual level to make collaboration seamless.
Customer Support and Case Management: Access a dedicated customer support portal that tracks and resolves issues. Create and share a knowledge base to address common customer questions and manage call center activities for faster response time and higher customer satisfaction.
Document Management: Publish, store, edit and share documents like agreements, proposals and more via a central platform.
Lead Management: Collect, organize, manage and track all leads centrally. Set up lead qualification criteria and add custom fields for additional information about a given lead. Leads can be grouped and segmented at each stage of the pipeline for dedicated email campaigns.
Email Marketing: Segment members and customize communication per segment using in-built templates and graphics. Segmentation can also be used to create print mail and material dispatched to physical addresses.
Quote Management: Create professional, customizable quotes, proposals and price books using available templates within minutes and share them across the team to maintain consistency.
Workflow Automation: Utilize rule-based workflow automation for activities and follow-up communications to cut down on repetitive manual tasks and eliminate manual errors.
Lead Generation: Source leads with one click using the Lead Generation module and Chrome extension. Prompt sales team members to take follow-up action immediately and keep the database fresh and engaged.
Lead Scoring: Assign positive or negative scores to customers based on demographics or indicating certain behaviors, such as being interested in cross-sell offers, buying a new service/product and more.
Marketing Automation: Build efficient processes using a variety of marketing automation settings. Campaign sequences are easy to create using the drag-and-drop interface, and you can set up workflows by defining triggers based on user actions. A/B testing is also supported.
Product Database Management: Manage a digitized product catalog to access prices and availability, as well as to manage deals and promotions.
Sales Process Management: Enable either a pre-built or a custom-defined sales process, streamline sales activities and measure success against each step.
Sales Engagement Tracking: Get access to open rates and click tracking to focus on sales efforts and the most engaged prospects once an email is sent.
Sales Pipeline Management: Support revenue projections, strategy adjustments and focused efforts via a visual, real-time sales pipeline. Include quantifiable metrics like opportunity close rate, close-won value, open deals and more.
Opportunity Management: Manage opportunities with layered segmentation based on filters like demographic, deal size, engagement rate and more. Assign scores to leads to improve close rates.
Dashboard: Get a customizable drag-and-drop visual dashboard to depict key metrics and prioritize to-do lists, sales pipelines and performance charts.
Reports and Analytics: Access reports to analyze funnel movement, employee activity and performance management, sales performance and marketing effectiveness. Customize reports on parameters like date ranges, sales rep, source and more.