Infor CloudSuite CRM Reviews & Pricing

by Infor, Inc. | Founded 2002, Malvern, PA

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What is Infor CloudSuite CRM?

Industry Specialties: Serves all industries

Infor CloudSuite CRM is a cloud-based system that helps companies cater to and understand customers through sales, marketing and customer service activities. It helps with operations and handles outreach. Users can identify opportunities, streamline sales projects, forecast business-related decisions and generate growth with its analytics.

Cloud deployment and ERP integration help implement a strategic approach for maximum business growth.

To explore other popular solutions that Infor offers, visit our Infor company page.

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User Sentiment

Based on 158 reviews:

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Infor CloudSuite CRM Pricing

Based on our most recent analysis, Infor CloudSuite CRM pricing starts at $795 (Per User, One-Time).

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Starting From: $795
Pricing Model: Per User, One-Time
Free Trial: Yes, Request for Free

Training Resources

Infor CloudSuite CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Infor CloudSuite CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Product Information and Resellers

Product Information

Reseller - Syncsite

Infor CloudSuite CRM Benefits and Insights

Why use Infor CloudSuite CRM?

Key differentiators & advantages of Infor CloudSuite CRM

Birst Networked BI: The software has dedicated embedded analytics that aid in internal reporting and drive business results. Business intelligence facilitates gathering and distributing information across teams.
Unified View: The platform helps sales, marketing and support teams work hand-in-hand to deliver results. With a cloud environment, users can easily view a customer’s touchpoints, giving access to users across various departments.
On-the-Go Access: Users can access customer data, respond to customers and keep track of employee data via a dedicated mobile application. This helps them stay connected anytime, anywhere.
Better Customer Experiences: The purpose-built CX suite enhances customer engagement and enriches the customer experience to drive profits. Users can integrate customer data across the enterprise to provide consistent, exceptional and personal experiences on any channel across a customer’s lifecycle.
Back Office Integration: The platform takes care of integrated planning, purchase of inventory, sales, marketing, finance, human resources and more. Users can manage and integrate important parts of their business with the help of an ERP integration.

Industry Expertise

Infor CloudSuite CRM is used across 68,000 organizations worldwide. The platform holds a database of over 120,000 customers with enriched profiles.

Infor CloudSuite CRM Reviews

Average customer reviews & user sentiment summary for Infor CloudSuite CRM:

158 reviews

72%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Infor CloudSuite CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: Users praise Infor CloudSuite CRM for its intuitive design and ease of use, making it simple for teams to quickly adopt and navigate the system.
Robust Reporting and Analytics: The platform offers powerful reporting and analytics features that provide valuable insights into customer data, enabling businesses to make informed decisions and track key performance indicators.
Seamless Integrations: Infor CloudSuite CRM integrates smoothly with other business applications, streamlining workflows and improving efficiency by eliminating data silos.

Cons

Reporting limitations: Users have reported difficulties in creating custom reports and extracting specific data, making it challenging to gain comprehensive insights from the CRM.
Complex customization: Tailoring the system to specific business needs can be cumbersome and may require extensive technical expertise, leading to increased implementation time and costs.
Occasional performance issues: Some users have experienced slow loading times and system lags, particularly when dealing with large datasets or complex operations, impacting productivity and user satisfaction.

Researcher's Summary:

Recent user reviews suggest the answer is a mixed bag. While users appreciate the comprehensive, all-in-one nature of the platform, particularly its ability to centralize customer interactions and provide a 360-degree view of customer data, there are some notable drawbacks. For instance, users have reported frequent errors and instances of missing data, which can be a major headache for businesses that rely on accurate information for decision-making.

One user praised Infor CloudSuite CRM's analytics, stating they are "really telling" and help them target prospects effectively. However, another user criticized the platform's outdated user interface and slow performance, finding it "a bit old-fashioned" and potentially off-putting for first-time users. This contrast highlights a key takeaway from user reviews: Infor CloudSuite CRM's strengths lie in its functionality and data insights, but its user experience might leave something to be desired.

Ultimately, Infor CloudSuite CRM seems best suited for businesses that prioritize a comprehensive feature set and robust analytics over a sleek and modern user interface. However, companies with a low tolerance for technical glitches and those who value a seamless user experience might want to explore alternative CRM solutions like Salesforce or Microsoft Dynamics 365.

Key Features

Forecasting: The solution gives proactive alerts to drive accurate forecasts that help in generating business. This also helps users make informed decisions, build an effective team, and choose and manage business territories.
Omni-Channel Campaign Management: This feature enables users to orchestrate a well-constructed customer strategy along with managing campaign outcomes. The software provides advanced campaign workflows, sophisticated email marketing, precise customer targeting and powerful customer insights.
Productivity Monitor: Users can identify opportunities, maximize the impact of each interaction and streamline sales activities. They can monitor their team progress and assign tasks that align goals for everyone.
Data Availability: The system stores and manages leads, opportunities and activities for best business outcomes. Users can maintain full control of all this data and utilize it when and where they need it.
TCO Analysis: Users can estimate and utilize the total cost of ownership, as well as evaluate the use of those services. This can help them understand and strategize their campaign plans for maximum success.
Segmentation: The platform centralizes customer data, improves internal and external communications, and segregates data based on preference of hot and cold leads.

Limitations

These are of the product limitations at the time of this writing, based on user reviews:

Does not have a user-friendly interface.
Reports derived from the platform are unstructured.

Suite Support

Users can reach out via an active chat-bot or visit Infor Concierge on the site for immediate assistance.

Email: Users can write to the support team by logging into the support section with their respective credentials.

Phone: Customer support for different countries is available on the website.

Training: Infor has a huge resource section that includes case studies, white papers, product datasheets, infographics, demos, commercials, brochures, videos, upcoming webinars and past webinars. All of this can be accessed through their site. Infor also provides a certification program to add value to the user’s skill set.

Tickets: No ticket support has been listed. However, users can fill in a form available in the contact section on the website and the support team will respond within 24 hours.

Cost of Ownership

License/Subscription Cost	Cost is based on the number of users, irrespective of the type of deployment On-Premise: One-time license cost to be paid in the range of $795/user to $1,095/per user for named user license Annual licensing fee which is $200 (21% of the solution’s retail value) is charged after one year of purchase Cost will vary depending on the version selected – Standard, Advanced and Premier version month (refer pricing section for details) Deployment is done through channel partners such as Brainsell and Blytheco No server cost is charged for On-Premise deployment Concurrent Licenses: Multiple users for one license as long as they are not logged in at the same time Used mostly in manufacturing industries as workers are working in shift arrangements Cost is $100/user Cloud-based/SaaS: Recurring subscription based licensing model for mobile versions – per user per month (refer pricing section for details)
Maintenance Cost	For both types of deployments, annual maintenance cost and support is over and above the license and subscription cost
Installation/Implementation Cost	For both types of deployments, cost is over and above the license and subscription cost Cost will vary depending on the type of deployment selected, number of users and size of the organization
Customization Cost	Varies depending on the Infor CRM version selected and the level of customization required
Data Migration Cost/Change Management/Upfront Switching Cost	Dependent on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost	Delivers Infor Education through instructor-led classes, eLearning classes, instructor-led virtual classes and self-directed learning classes Cost will vary depending on type of training and certification program selected Public instructor-led training is charged at $600/person/day for Overview & Use courses and $750/person/day for Configuration, Administration, Installation and Integration courses. Mongoose training is charged at $150/person/day and Fourth Shift training is charged at $500/person/day Provides Infor certifications and cost will vary depending on type of certification opted for. The validity of such certificates require users to pass the required exam as new releases of the software are announced
Recurring/Renewal Costs	On-Premise: Recurring cost is equivalent to one-time license cost for purchasing the software which is based on the number of users plus annual licensing fees to be paid after the first year of purchase plus annual maintenance support for upgrades and patches along with customization cost (add-on) and integration costs Cloud-based/SaaS: Renewal cost is equivalent to the fees paid annually, based on the number of users plus annual support and maintenance, implementation, customization and integration costs

Value-Added Benefits

How Syncsite adds value to Infor CRM

Top Tier Provider: Holds expertise in CRM as the top tier provider of Infor CRM services and is an Infor Gold Partner.
Specialized Offerings: CRM is one of the product-based solution specialties, along with related areas such as marketing automation and business intelligence.
Solution Driven: Provides an integrated business management solution that takes care of comprehensive analysis, product evaluation, implementation, integration, training and support for companies that require highly specialized functionality to meet industry standards.
Architecture Services: Aids business optimization by reducing costs and improving quality, consistency and solution maintainability across various projects.
End-User and Admin Training: Obtain maximum results with end-user and admin training specific to Infor CRM via a private class.

Industry Expertise

Syncsite delivers results to various domains such as aerospace, healthcare, automotive, industrial distributors, retails, financial institutions and more. With over 68,000 customers, they specialize in business cloud software solutions in over 170 countries.

Additional Support and Services

Advice: Syncsite offers management services, where a dedicated manager helps reduce risks by developing and coordinating customer-specific strategies to maximize ROI. Managers also proactively identify, escalate and resolve program, project and product issues.

Consulting: A consultative approach delivers successful implementation and tangible benefits. Consultants have a combination of technical proficiency and real-world experience helping businesses find the right solution.

Engineering: Provides general support via email and phone, as well as testing functionalities and development assistance. A web portal is available for raising tickets and includes support documents.

Implementation: Offers a framework for efficient and effective operations, monitoring and support through a full project life cycle. This includes a charter, requirements and an architectural blueprint.