Kommo Reviews & Pricing

Key Features

• Dashboards and KPIs: Dashboards offer key business insights at a glance with a visual representation of important KPIs. Users can also customize dashboards and reports to suit their needs by adding or creating widgets to gather additional information and pull data from other tools they use. 
• Digital Pipeline Management: The application manages a digital pipeline to capture leads from all channels. It tracks lead behavior, triggering nurture and follow-up campaigns and communications to engage leads when they are most responsive, automating the entire sales process. 
• Custom Pipelines: Users can build custom webhooks according to their sales process to track contact changes, leads and companies. Custom pipelines built using webhooks can also be used to trigger actions for specific events. Multiple digital pipelines can be built and managed simultaneously. 
• VoIP Integration: With pre-built telephonic integrations, users can perform 1-click dialing. They can also log, record and redirect calls, manage call lists and track progress with call reports. 
• List Management: Leads and contacts can be categorized using custom fields and tags. Similar leads, or leads in the same stage of the buying journey, can be pulled together in lists to perform bulk actions, such as targeted campaigns and communication, making it easier to manage the sales process. 
• Task Management: Users can create and save custom tasks, automate trigger-based and repetitive tasks and streamline their sales process. The tasks, along with their agendas and deadlines, automatically sync to the calendar. 
• Webforms: Kommo allows users to create web forms and landing pages using pre-built templates to capture leads from the website and sync the submitted forms to lead data. 
• Email Marketing: The platform syncs with all major email marketing solutions so that users can engage the right contacts in their drip campaigns and newsletters. It also offers pre-built templates for follow-up conversations that can be customized as per the users’ needs. 
• Two-Way Email Sync: Kommo syncs all emails – sent and received – from the email service provider to the platform, so that no information is left behind, improving response time and quality. 
• Data Management: Users can manage detailed contact information, leads, prospects and companies in a central location. They can also bulk import and export, as well as scan business cards to directly process and manage lead data. 
• Online Chat Management: Powered with AI chatbots, users can easily answer most common queries without human resources. In case of critical queries, a customer care or sales executive is automatically assigned to provide more personalized service. 

Approach to Common Challenges

• Data silos: Kommo unifies customer data from multiple sources, including email, social media, and sales, providing a complete, 360-degree view of each customer.
• Manual data entry: Kommo automates data entry and eliminates duplicate entries, saving time and reducing errors.
• Poor user adoption: Kommo's intuitive interface and simple design make it easy for users to adopt and use, increasing the likelihood of successful CRM implementation.
• Lack of integration: Kommo seamlessly integrates with popular business tools, such as email marketing platforms and social media management tools, streamlining workflows and eliminating the need for manual data transfer.
• Limited customization: Kommo offers a high degree of customization, allowing businesses to tailor the platform to their specific needs and workflows.

Cost Of Ownership

• Q: What are the different pricing plans offered by Kommo?
  A: Kommo offers three main pricing plans: Base ($15/user/month), Advanced ($25/user/month), and Enterprise ($45/user/month). Each plan includes unlimited contacts and deals, with varying levels of features and integrations.
• Q: Are there any additional costs beyond the monthly subscription fee?
  A: While standard CRM features are included in the base subscription, you may incur additional costs for certain integrations or add-ons, such as custom integrations with external platforms or advanced reporting capabilities.
• Q: Does Kommo offer discounts for annual or multi-year contracts?
  A: Yes, Kommo often provides discounts for annual or longer-term commitments. Contact Kommo's sales team to inquire about current promotions and discounts.

Limitations

These limitations are current as of the writing of this review:
•  Frequent updates lead to slow application speeds 
•  Lack of customization in reports 
•  Lead segmentation is not available 
•  Document and resource management is missing 
•  Notification system sometimes fails 

Suite Support

FAQ

• Q: How easy is it to set up and use Kommo?
  A: Kommo is designed for ease of use, with a user-friendly interface and intuitive navigation. Users can typically set up and start using the platform within a few hours.
• Q: What integrations does Kommo offer with other tools?
  A: Kommo integrates seamlessly with a wide range of popular business tools, including email marketing platforms, social media management tools, calendars, and productivity apps.
• Q: How secure is Kommo?
  A: Kommo takes data security seriously, employing industry-standard security measures to protect sensitive customer information. These measures include data encryption, two-factor authentication, and regular security audits.
• Q: What level of customer support does Kommo provide?
  A: Kommo offers comprehensive customer support through various channels, including email, live chat, and phone support. Users can also access a comprehensive knowledge base and online community forum for self-service assistance.
• Q: Can Kommo be customized to fit my specific business needs?
  A: Yes, Kommo offers a high degree of customization, allowing businesses to tailor the platform to their unique workflows, sales processes, and reporting requirements.
• Q: How can I import my existing customer data into Kommo?
  A: Kommo provides a seamless data import process, allowing users to easily transfer data from common CRM formats, spreadsheets, and other sources.
• Q: Does Kommo offer mobile apps for accessing the platform on the go?
  A: Yes, Kommo offers free mobile apps for both iOS and Android devices, ensuring that users can access and manage their CRM data anytime, anywhere.