Nutshell CRM Reviews & Pricing

by Nutshell | Founded 2009, Ann Arbor, MI

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Overview Pricing Benefits Reviews Features

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What is Nutshell CRM?

Industry Specialties: Serves all industries

Nutshell CRM is a cloud-based customer relationship management (CRM) platform designed to assist businesses with sales, marketing, and customer service operations. It caters particularly well to small and medium-sized businesses seeking a straightforward and cost-effective CRM solution. Nutshell CRM's user-friendly interface and setup process make it accessible even for those new to CRM software.

Nutshell CRM offers a range of features including contact management, lead tracking, opportunity management, email marketing, and reporting, all at an affordable price point, with plans starting at $16 per month. Users appreciate its ease of use, affordability, and comprehensive features, making it a strong contender in the CRM market.

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User Sentiment

Based on 830 reviews:

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Nutshell CRM Pricing

Based on our most recent analysis, Nutshell CRM pricing starts at $16 (Per User, Monthly).

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Starting From: $16
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Nutshell CRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Nutshell CRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Nutshell CRM Benefits and Insights

Why use Nutshell CRM?

Key differentiators & advantages of Nutshell CRM

Featured Integrations: Provides efficiency of business operations without the help of IT support by connecting and centralizing the tools that help day-to-day activity.
Customized Models: Leverage different sales models that best suit business needs. Types include inbound sales, relationship-based sales, outbound sales, team sales and account-based sales.
Boundless Conference: Invest in business growth with an annual virtual conference that features live appearances and workshops by eminent professionals. Adds value by enhancing the performance of sales, marketing and customer support teams.
Simplified Usage: Eliminate common process delays such as categorizing contacts, scheduling follow-ups, organizing leads based on priority and deriving social media handles for each contact. The user-friendly interface makes it easy to adapt to the platform’s layout and deliver quick results.

Industry Expertise

The software works best for SMBs from various domains and has delivered results for over 25,000 professionals.

Nutshell CRM Reviews

Average customer reviews & user sentiment summary for Nutshell CRM:

830 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Nutshell CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customer Service: Of users reviewing this aspect, 83% mentioned that the customer support is great and is quick to respond.
Automation and Sync: These features aid email marketing and eliminate manual tasks, as observed by 63% of reviewers referencing them.
Tracking and Reports: All users who reviewed these features liked the accuracy of the platform’s tracking and reporting.
Easy to Use: The platform gets easier with time and the user interface is enjoyable to use, as indicated by 90% of reviews about usability.
Customization: Nutshell offers customizations, including unique tags and fields, that make it fit user requirements, according to 66% of reviews on the subject.

Cons

Workflow Management: Of users who reviewed this feature, 61% said it makes management of workflows difficult, depending on the task allocation.
Price: The platform is not very budget-friendly and adds additional costs for extra features, according to 66% of users referring to this feature.
Integrations: The software uses third-party integrations that make it difficult to operate, as noted by 66% of users reviewing integrations.

Researcher's Summary:

Nutshell’s CRM and sales automation platform helps sales teams with lead capturing. Besides being easy to use, it offers great tracking and reporting features. Users also pointed to its customization and automation as key benefits. Having said that, some workflow restrictions make task delegation and operations difficult. Additionally, its third-party integrations make it hard to work seamlessly. It charges additional costs for more advanced features, making it best for companies that only need basic functionality or have the budget to support higher costs.

Key Features

Add-on Automation: Nutshell Pro adds an extra benefit of sales automation that accelerates the process of gathering leads. It also helps sales teams optimize their efforts and focus more on building relationships.
Pipeline Management: Provides drag-and-drop features to progress leads through the next sales stage and mark them as won, lost or canceled. Enables monitoring sales progress and planning sales strategy accordingly.
Reporting and Performance Tracking: Shows what’s working and what needs to improve by:

Capturing and reporting sales performance, team performance and productivity, and sales forecasts.
Monitoring lead volume, analyzing lost deals and tracking customer advancement through the sales funnel.
Providing ready-to-use charts and presentations.

Contact Management: Helps minimize manual entry and gain insights on leads. Syncs contacts, calendars and emails, as well as logs communications from desktop and smartphones. Also helps manage, import and export data on one dashboard.
Email: Send customers personalized emails by creating and scheduling one-on-one sales drip campaigns that help capture leads. The sequence tool can automatically trigger the sales sequence in the pipeline stage and sends reminders to follow up.
Team Collaboration: Tag, communicate and collaborate with colleagues without missing out on important notifications from clients. Organize and revert to conversations from anywhere using the mobile app.

Limitations

These are the product limitations at the time of this writing, based on user reviews:

Mobile applications lack a user-friendly UI.
New software updates during working hours interrupt work.

Suite Support

The support team can be reached Monday to Friday from 9:30 a.m. to 3:30 p.m. EST. Live support is included with every plan at no additional charge.

Email: [email protected]

Phone: (888) 336-8808.

Training: A help center on the website provides training material to get acquainted with the software. Sales and marketing strategies are also available.

Tickets: Request forms are available on the website.