Oracle Sales Cloud Reviews & Pricing

Key Features

• Sales Force Automation: Oracle lets you automate the sales process using mobile access, artificial intelligence, email integration, sales-focused digital assistants and elastic search. It also provides contextual insights, recommendations and predictive outcomes and effectively manages leads, accounts, contacts, opportunities, assets, activities and assessments.
• B2B Service Center: You can streamline interactions and enable collaboration between multiple teams with a 360-degree customer view, which provides:
  • Milestones, entitlements and SLA tracking for managing critical dates and contractual obligations.
  • Integrated sales and service capabilities on a single platform.
  • A combination of sales automation, service request management, knowledge management and digital customer service.
• Sales Planning and Performance Management: The platform hosts advanced incentive compensation, compensation dashboards, and territory and quota management tools with what-if capabilities. Sales reps can access automated sales methodologies using connected data powered by AI.
• Partner Portal: Available out-of-the-box, it streamlines partner activities from recruitment and lead management to MDF disbursement. It also offers automated lead distribution, sales training materials, qualification and conversion tools, and an integrated configure, price, quote (CPQ) solution.
• Oracle CPQ: This feature supports sales representatives with tools for subscription orders, multiple price books, discretionary discounting, deal management intelligence, and dynamic workflows. It includes quote management features like a document designer, contract management and electronic signatures. This integrates with CRM and ERP systems, web services, and B2B commerce platforms.
• Subscription Lifecycle Management: You can integrate front- and back-office processes on one platform. This provides consumption-based billing, fixed and recurring orders, revenue recognition, and a 360-degree view of customer subscriptions. You can also track KPIs, monthly recurring revenue, total contract value, average revenue per user, churn rate and customer lifetime value.
• B2B Commerce: This omnichannel feature extends self-service and digital experiences with the flexibility to customize to meet the needs of an organization. Features include guided search, merchandising, personalization, promotions, native A/B testing, a single admin interface for managing multiple stores, integrated commerce and CPQ, and more.
• Customer Data Management: Oracle Sales Cloud offers data cleansing and integrated business intelligence views. These capabilities provide B2B and B2C firms with personalization, cost management, account-based marketing campaigns and campaign segmentation.
• Dynamic Dashboards: Gain real-time insights into customers, teams and business metrics, such as seasonality, recurring sales and the overlay of sales teams. You can drill down for more granular analysis.
• Sales Management: Oracle’s mobile app provides a fully customizable experience for sales teams on the go, available for Android and iOS devices. Cached views of customers and accounts are available offline.
• Sales Strategy Optimization: With intelligent guided selling, you can analyze the probability of lead conversion, get recommendations for next-best actions, determine account prioritization, track market signals and more.

Approach to Common Challenges

• Lack of Data Visibility: Oracle Sales provides a unified platform for managing all your customer data, giving a 360-degree view of customer relationships.
• Inefficient Sales Processes: With automated workflows and guided selling tools within Oracle Sales, you can streamline the sales process, leading to faster deal cycles.
• Poor Forecasting and Reporting: Oracle Sales uses AI and machine learning to provide intelligent forecasting and insightful reports, enabling accurate sales pipeline management and better decision-making.
• Limited Mobile Access and Collaboration: Oracle Sales offers a mobile app that provides full access to CRM functionalities, allowing you to work effectively from anywhere, anytime. This promotes collaboration and improves responsiveness to customer needs.
• Lack of Customer Insights: Oracle Sales equips your sales teams with advanced analytics and reporting tools to gain deep customer insights. This allows them to personalize customer interactions and deliver exceptional service.

Cost of Ownership

Limitations

• Oracle Sales Cloud doesn’t currently support direct navigation to the details page of a sales object. This means users may need to follow additional steps or use workarounds to access specific sales object information.
• The platform doesn’t support the display of subtabs on custom object mobile pages, limiting the amount of information that you can display and access on mobile devices.
• It doesn’t allow users to update the unit of measurement for saved products. This can be a hurdle for businesses that need to adjust product measurements or pricing based on different units.

Demo Resources

• Interactive Product Tour: Explore the features and functionalities of Oracle Sales at your own pace through an interactive product tour. You can navigate through different sections of the solution and see how it can help you manage your sales processes.
• Live Demo Webinar: Attend a live demo webinar to see Oracle Sales in action and learn how it can benefit your business. Oracle experts host these webinars, answer your questions and provide valuable insights.
• On-Demand Demo: Watch an on-demand demo of Oracle Sales to learn about the solution's key features and benefits. These demos are a great way to get an overview of the product and see how it can work for you.
• Customer Case Studies: Read customer case studies to learn how other businesses have used Oracle Sales to improve their sales performance. These provide real-world examples of how you can use the solution to achieve positive results.

FAQs