Spiro Reviews & Pricing

by Spiro | Founded 2014, Boston, MA

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Overview Benefits Reviews Features

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What is Spiro?

Industry Specialties: Serves all industries

Spiro employs native AI capabilities to help companies proactively manage leads and customers. It can be leveraged for common tasks like lead management and activity tracking, as well as more advanced functions such as sales enablement and analytics.

It helps evaluate sales data and assists sales teams by sending reminders to update contacts, change pipeline status, correct inconsistencies and more.

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User Sentiment

Based on 55 reviews:

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Product Screenshots and Videos

Spiro Benefits and Insights

Why use Spiro?

Key differentiators & advantages of Spiro

Automated Data Entry: Eliminate the need to manually input data while simultaneously automatically capturing 16x more data (from email, calls and texts) in comparison to a traditional CRM, according to the vendor.
Visibility: Gain full visibility into activity and opportunities for a clear understanding of which deals to focus on.
Sales Enablement: Increase closed deals and overall sales with proactive recommendations that inform actions based on insights, helping eliminate lost opportunities.
Work Efficiency: Improve productivity and strategic outcomes by leveraging a built-in AI assistant. It takes notes from calls and emails, creates action items, sends reminders, answers common questions and identifies areas for coaching.
Peace of Mind: Protect data at all times with measures such as AWS hosting, encryption, configurable privacy settings, data recovery methods, OAuth2 authentication and security audits.

Industry Expertise

It’s been adopted by more than 200 companies in industries such as manufacturing, landscaping and healthcare.

Spiro Reviews

Based on our most recent analysis, Spiro reviews indicate a 'excellent' User Satisfaction Rating of 90% based on 55 user reviews from 2 recognized software review sites.

55 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Spiro reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Ease of Use: The software is easy to use and customize to meet business processes and sales requirements, according to 83% of users referencing this aspect.
Artificial Intelligence: All reviews on this feature say the combination of AI and BI helps the sales team to work more fluidly and more efficiently.
Customer Service: The turnaround time and product understanding offered by the support team is very helpful, suggest 100% of reviews citing customer support.

Cons

Data Capturing: Automated data entry lacks precision and isn't streamlined enough for immediate business use, note 66% of users mentioning this feature.
Analytics and Reporting: The lack of proper filtering and functions slow processes down even with automation in place, in the experience of 66% of users reviewing this element.

Researcher's Summary:

Spiro enables SMBs to simplify their sales and communications with a user-friendly platform that’s built on AI. Given the central role AI plays, it stands out as a feature many users find to be helpful, particularly when paired with BI to improve sales efficiency. The built-in calling and messaging feature helps users stay connected to prospects, increasing the chances of conversion. Reviews also report that customer support is timely and helpful. Some limitations include slow functionality while reporting and inaccurate automatic data capturing. Overall, those looking for a solution to handle many sales activities without using a traditional CRM product may find it to be a good choice.

Key Features

CRM Capabilities: While not a traditional CRM, it executes data collection, automatically gleaning information from emails, text messages and calls to measure engagement levels.
Pipelines: Provides a clear view of each deal and has the option to create multiple pipelines to fit internal processes. Offers different views, such as by sales or stage priority.
Analytics and Reports: Understand prospects, customers, opportunities and forecasts better through objective analysis of customer engagements at every stage. Report types include chart, pivot, summary and tabular.
Mobile Apps: Apps for iOS and Android devices allow access to pipelines, reports, contacts, leads and customer records on the go.
Integrations: Connect with many other types of business platforms, including CRM, ERP and customer support, along with tools like Slack, Office 365, Gmail and Outlook.
Email: Supports emailing up to 500 contacts at once along with the option to schedule the emails in advance. Includes reusable templates for common types of messages. Integrate with a marketing automation solution to receive full email marketing capabilities.
VoIP: Available on desktop or via mobile app. Includes one-click dialing, text message support, call recording, interactive

Limitations

User feedback suggests the following limitations, which are accurate at the time of this review:

Doesn’t offer a user-friendly interface.
Doesn’t provide concise reporting.

Suite Support

Includes a customer success manager to provide advanced support such as assistance with creating custom report views.

Email: Use the contact tab in the website’s help center to access a contact form.

Phone: Not provided.

Training: A knowledge base offers help articles on a variety of topics, including reports and system administration. There are also free guides and videos that provide more information.

Tickets: No info.