SuiteCRM Reviews & Pricing

by SalesAgility | Founded 2013, Silicon Valley, SF

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Overview Pricing Benefits Reviews Features

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What is SuiteCRM?

Industry Specialties: Serves all industries

SuiteCRM is a customer relationship management (CRM) software that helps businesses of all sizes manage customer interactions and data throughout the customer lifecycle. It's a great choice for businesses wanting to improve customer relationships and integrate their CRM with other business applications. SuiteCRM is known for being easy to use, flexible, and affordable, making it a popular choice for businesses with varying levels of CRM experience.

Some of the popular features of SuiteCRM include contact management, lead management, opportunity management, and sales forecasting. SuiteCRM also offers integrations with other business applications such as email, marketing automation, and accounting. Users appreciate the flexibility and dependability of SuiteCRM, often using it as a central hub for customer care and sales automation. While SuiteCRM offers many useful features out-of-the-box, it's highly customizable to meet specific business needs.

SuiteCRM is open-source and free to use, with no limitations on users. This makes it a cost-effective alternative to other CRM solutions on the market. However, businesses should consider the potential costs of implementation, customization, and ongoing support when evaluating the total cost of ownership.

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User Sentiment

Based on 93 reviews:

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Product Screenshots and Videos

SuiteCRM Pricing

Based on our most recent analysis, SuiteCRM pricing starts at $100 (Monthly).

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Starting From: $100
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

SuiteCRM is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SuiteCRM:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SuiteCRM Benefits and Insights

Why use SuiteCRM?

Key differentiators & advantages of SuiteCRM

Reduced Costs: Add-ons are available for extra charges. The premium plan can cut costs by over 80% when compared to other CRM software available in the market.
360-Degree View: Get complete visibility business operations, important customer information and insightful data to improve selling, marketing and service.
Customer Self-Service: SuiteCRM offers a premium customer service package. The free version offers a community-based customer support forum and documentation for troubleshooting.
Flexible Modeling of Business Processes: Businesses can create flexible and customizable process models to help employees adhere to tested execution and decision-making methods.
Integrations: RESTful API allows third-party integrations as required.

Industry Expertise

Designed to suit businesses across all industries, SuiteCRM has over 4,500,000 users worldwide. It supports 69 languages and is completely customizable to scale as needs evolve.

SuiteCRM Reviews

Average customer reviews & user sentiment summary for SuiteCRM:

93 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of SuiteCRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Open-Source Flexibility: SuiteCRM's open-source nature empowers users to tailor the platform to their specific workflows and preferences, fostering greater control and customization compared to proprietary solutions.
Cost-Effectiveness: As a free and open-source CRM, SuiteCRM eliminates licensing fees, making it an attractive option for budget-conscious businesses and startups seeking a robust CRM solution without significant upfront costs.
Community Support: SuiteCRM boasts a vibrant and active community of users and developers who contribute to its ongoing development, provide support, and share knowledge, fostering a collaborative environment for troubleshooting and optimization.

Cons

Usability Challenges: The user interface can feel outdated and clunky, leading to a steeper learning curve compared to more modern CRM solutions. Navigating through the various modules and features may require additional training or support, especially for users who are accustomed to intuitive interfaces.
Customization Complexities: While SuiteCRM offers extensive customization options, implementing these changes often requires technical expertise or the involvement of developers. This can be a barrier for small businesses or teams with limited technical resources who need to adapt the CRM to their specific workflows.
Mobile App Limitations: The mobile app's functionality is not as comprehensive as the web-based version, which can hinder productivity for users who rely on mobile access to manage customer relationships and access data on the go.
Reporting Limitations: Generating complex or customized reports may require additional plugins or integrations, as the built-in reporting tools might not offer the level of flexibility and depth needed for advanced data analysis and visualization.

Researcher's Summary:

SuiteCRM has garnered a reputation as a robust and adaptable CRM solution, particularly among small and medium-sized businesses seeking an affordable alternative to pricier options like Salesforce. Users frequently highlight its open-source nature, extensive customization capabilities, and active community support as standout features. The ability to tailor the platform to specific business needs without breaking the bank is a major draw for organizations with unique workflows or industry requirements. However, some users note that the learning curve can be steeper compared to more user-friendly interfaces like HubSpot, and the lack of seamless integration with certain third-party applications can pose challenges. Additionally, while SuiteCRM offers a solid foundation, achieving advanced automation or complex reporting may require additional modules or custom development.

SuiteCRM's sweet spot lies with businesses that value flexibility and cost-effectiveness over out-of-the-box simplicity. Its open-source architecture empowers organizations to mold the platform to their exact specifications, fostering a sense of ownership and control over their CRM system. The active community and readily available resources further contribute to its appeal, providing a support network for troubleshooting and knowledge sharing. However, for businesses prioritizing ease of use and seamless integrations, exploring options like Zoho CRM or Pipedrive might be a better fit. Ultimately, SuiteCRM's value proposition hinges on its ability to empower businesses to build a CRM solution that aligns perfectly with their unique needs and budget.

Key Features

Contact and Account Database: Store details of all contacts, including leads, opportunities and customers centrally. Contacts can be grouped, segmented and searched using tags, custom fields and filters. Contacts belonging to a single organization can be organized as Accounts.
Document Management: Store, review, revise and share documents for internal references and client-facing usage.
Call Management: Schedule, log and record inbound and outbound calls associated with any contact. Call records can be used to review and improve customer communications.
Email Management: Teams can leverage shared inboxes and integrate individual email accounts to compose, send, receive, view and store emails.
Campaign Management: Manage, track and evaluate marketing campaigns at each stage of the pipeline. Get a detailed view of all marketing campaigns related to a contact, along with engagement rates.
Catalog and Quote Management: Create catalogs with product prices and availability of all products and services. Catalogs can be used to create, share and track professional quotes, including product specifications and estimated delivery times.
Invoice Management: Create, issue, share and track invoices using quotes as a baseline.
Workflow Automation: Set up flexible and customizable rule-based workflows that automate activities and tasks. Reminders and notifications can be set wherever required.
Activity Management: Managers can assign tasks to team members and track their execution. Users can also maintain to-do lists to ensure tasks are completed.
Contract Management: Create, share and manage contracts related to an account or a case, with details about SLAs, warranties, and renewals.
Case Management: Record and manage customer interactions regarding product or service issues, bugs and other concerns to improve customer experiences.
Knowledge Base Management: Create, store and share support documents, guides and template responses for use with the Case Management module.
Reports: Standard reports for all modules help keep users on top of business activities. With data-based insights, users can evaluate their strategies, goals, and execution in an informed manner.
User Access Control: Admins can define organizational hierarchies and configure role-based access.

Limitations

These limitations are current as of the writing of this review:

User interface is outdated
Need to employ external developers for additional features
Occasional glitches in loading and data processing
Lack of support and documentation for free version
Some integrations can malfunction

Suite Support

Suite CRM offers 24/7 community support to its free users, and dedicated support to its premium-tier users.

Email: The support email address is hidden behind a customer login.

Phone: Support phone numbers are hidden behind a customer login.

Training: Free users can access documentation, guides and a community forum for onboarding and training support. Premium users get direct access to support experts for configuration, set up, onboarding and training.

Tickets: Free users can avail self-service through documentation and community forum for their queries. Different tiers of premium users have direct access to support experts via mail, support portal and phone with differing SLAs for each tier and each priority level.