Thryv Reviews & Pricing

by Thryv | Founded 2013, Dallas, TX

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Overview Pricing Benefits Reviews Features

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What is Thryv?

Industry Specialties: Serves all industries

Thryv, pronounced “thrive,” is an all-in-one suite solution designed to help small businesses streamline operations and achieve growth. Improve efficiency and increase personalization through a centralized hub that hosts projects, communication, tasks, team collaboration and complete customer profiles. Creating a client portal simplifies payment and communication and allows customers to schedule appointments at their convenience.

Users can also access up to 100 eSignatures, a website builder and HIPAA-compliant features for an additional cost.

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User Sentiment

Based on 907 reviews:

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Product Screenshots and Videos

Thryv Pricing

Based on our most recent analysis, Thryv pricing starts at $20 (Per Seat, Monthly, Freemium).

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Starting From: $20
Pricing Model: Per Seat, Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Thryv is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Thryv:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Thryv Benefits and Insights

Why use Thryv?

Key differentiators & advantages of Thryv

Consolidate Customer Data: Eliminate paper records and scattered information with a 360-degree view of activity and communication. Centralize contact information and automatically import client data to build complete customer profiles. Create customized client views based on personalized, meaningful metrics.
Simplify Communication: Manage client interactions and activity via the client portal. Ensure team members are on the same page by adding collaborators with tasks, notes and reminders for follow-ups.
Improve Organization: Save time searching for client information, past interactions and payments with filters, tags and search capabilities.
Improve Client Satisfaction: Provide a more organized and professional customer experience via the client portal. Enable clients to easily book appointments, make payments and chat with team members.
Boost Engagement: Access and save customer history, enabling team members to send personalized messages. Use AI to generate social media posts designed for multiple platforms. Create landing pages for paid campaigns using customizable templates.

Industry Expertise

Thryv is designed for small businesses in a wide variety of industries, including home services, health and wellness, and legal and professional services.

Thryv Reviews

Average customer reviews & user sentiment summary for Thryv:

907 reviews

88%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Thryv reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Online Presence: Users who mentioned this feature appreciated how easy it was to post and edit website content and manage multiple social media platforms from one place.
Centralized Interactions: Access to past client activity, notes and interactions from multiple avenues is a plus for a majority of users.
Customer Service: Prompt and helpful customer service from Thryv reps during training and onboarding is another plus for many users.

Cons

Lead Pipeline: The absence of a lead pipeline makes it difficult for users to track and manage their sales.
Search Function: Some users note they get multiple hits for a first or last name instead of an exact match.

Researcher's Summary:

Thryv is a cloud-based platform designed to streamline operations for small businesses using centralized data management, customized workflows and a client portal.

It offers features like a unified database, task management and personalized messaging to consolidate customer data, simplify communication, improve organization and boost client engagement. A key benefit is the 360-degree view of customer activity and communication, eliminating scattered information and paper records.

User reviews highlight the ease of managing and building an online presence, centralized access to client interactions and prompt customer service during onboarding. However, the lack of a dedicated lead pipeline and precise search results were issues for some users. Pricing follows a tiered subscription model, with additional charges for certain features, potentially making it cost-prohibitive for smaller businesses.

Overall, Thryv offers a comprehensive CRM suite solution designed to centralize data and streamline operations, although add-on costs for some features and a six-month lock-in term may not be ideal for solopreneurs and very small businesses.

Key Features

Centralized Database: Consolidate customer information in a single location. Import data from multiple sources to build customer profiles complete with notes and past activity.
Client Portal: Improve accessibility and streamline the customer experience with a self-service portal. Empower clients with the following features:
- Communication: Use the chat feature to respond to inquiries faster and maintain a clear history of all interactions with each client.
- Appointment Scheduling: Simplify scheduling for both reps and clients with 24/7 appointment booking via the website or portal. Enable clients to find available time slots and book appointments that sync with the business’s calendar.
- Payments: Accept secure online payments via the portal using integrations with payment processors. Create and send professional invoices electronically.
Task Management: Organize workloads and delegate tasks to team members. Set deadlines, track progress and receive notifications when tasks are completed. Prioritize tasks, create custom workflows and set reminders for important tasks to improve efficiency.
Search Capabilities: Locate any client information or past interaction with a powerful search function. Find specific details quickly using tags and filters.
Personalized Messaging: Segment your customer base and send personalized messages based on past activity or special occasions to deliver more relevant content and offers and bolster engagement.
Document Management: Store, share and manage important client documents securely. Upload contracts, invoices and proposals, access the most current version of each file and track changes.
Reminders and Alerts: Set custom reminders and receive alerts to keep appointments and tasks on track. Notify clients about upcoming appointments, payment due dates or special promotions.

Approach to Common CRM Challenges

Disorganized Data: Combat disorganized data with a unified database featuring complete customer profiles imported from multiple sources along with notes and past activity. Use filters, tags and custom metrics to view and search for information.
Slow Communication: Eliminate time-consuming back-and-forth emails with a client portal with a chat capability. Improve intra-team communication with notes, reminders and notifications.
Poor Traceability: Ensure accountability by saving client histories, tracking document version changes, assigning user roles to team members and setting alerts for missed deadlines.

Cost of Ownership

Frequently asked questions regarding Thryv pricing include:

Q: How much does Thryv cost per month?

A: Thryv offers a tiered subscription pricing model per month, per location. It has three different options: the Plus subscription costs $199, the Professional option costs $349 and the Unlimited subscription costs $499 per month.

Q: Do you have to pay for additional features?

A: Yes, you will need to pay extra for eSignatures exceeding five per month, the website builder and HIPAA compliance. The cost per feature starts at $19 a month.

Limitations

At the time of this review, these are the limitations according to user feedback:

Cost-prohibitive for smaller businesses due to a six-month lock-in term.
Fully automated integrations not supported.
Occasional lags.

Demo Resources

Support Center: Search for support guides, access community insights and complete learning modules for support and assistance.
Webinars and Events: Access a library of webinars for small businesses and attend online events.
Chatbot: Get AI assistance outside support hours, or chat with team members during office hours.