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What is AskNicely?

Industry Specialties: Serves all industries.

AskNicely is a mobile-friendly, web-based solution designed to provide users with feedback to improve frontline operations. It enables organizations to implement relevant changes based on customer survey responses. Users can customize these surveys and collect information via text, email or web.

Access personalized coaching and performance enhancement suggestions for team members. Managers can see where individuals are challenged or excelling and send integrated announcements. Its in-built case management service and automated workflows enable quick action and escalation.
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#49

AskNicely is ranked #49 in the Customer Experience Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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AskNicely Pricing

Based on our most recent analysis, AskNicely pricing starts at $399 (Monthly).

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Starting From
$399
Pricing Model
Monthly
Free Trial
Yes, Request for Free

Training Resources

AskNicely is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for AskNicely:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

AskNicely Benefits and Insights

Why use AskNicely?

Key differentiators & advantages of AskNicely

  • Improves Customer Satisfaction: Measure customer experience using Net Promoter Scores. Gain customer insights with marketing analytics and implement changes with automated workflows. 
  • Better Communication: Respond to customer feedback and send automated emails. Factor in employee suggestions and update team members on announcements and reminders. 
  • Real-Time Information: Share and view current dashboards to track status across roles and departments. Connect live NPS scores with processes and systems. 
  • Reduces Staff Turnover: Engage and recognize staff with rewards and positive feedback to increase employee satisfaction. Highlight key areas to work on and use NPS to follow up and provide support. 
  • Easily Customizable: Modify and send customer surveys in multiple languages. Track individual customer data based on customizable factors like location or product instead of whole campaigns. 
  • Increases Revenue: Turn one-time customers into repeat customers and promoters by automating customer feedback and communication. 

Industry Expertise

This platform is built to optimize the frontline service of small and medium organizations in a wide variety of industries.

Synopsis of User Ratings and Reviews

Based on an aggregate of AskNicely reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Users praise AskNicely's intuitive design and ease of use, making it simple for teams to create and send surveys without extensive training.
  • Effective Reporting and Analytics: AskNicely provides robust reporting and analytics features that allow businesses to gain valuable insights from customer feedback. Users appreciate the clear and visually appealing dashboards that make it easy to understand trends and identify areas for improvement.
  • Integrations: AskNicely integrates seamlessly with popular business tools, such as Salesforce and HubSpot, enabling businesses to streamline their workflows and centralize customer data.

Cons

  • Limited Customization: Users express frustration over the platform's restrictive customization options, particularly concerning survey design and branding. They desire more control over the look and feel to align surveys with their brand aesthetics.
  • Reporting Features: Some users find the reporting functionality to be less robust than desired. They seek more in-depth analytics and visualization tools to gain richer insights from survey data.
  • Integrations: Users desire more seamless integrations with other business-critical tools, particularly those commonly used in customer support and marketing workflows. This lack of integration can lead to data silos and manual workarounds.

Researcher's Summary:

Is AskNicely really that nice? User reviews from the past year suggest that it is, but with a few caveats. Customers rave about AskNicely's intuitive interface, reporting capabilities, and top-notch customer support. They find it easy to create and send surveys, and the data visualization tools make it simple to identify trends and areas for improvement. One user even called the reporting "insanely good," highlighting the ability to drill down into specific customer segments and track progress over time. However, some users have expressed frustration with the platform's limited customization options and occasional glitches.

What sets AskNicely apart is its focus on driving action from customer feedback. Unlike some competitors that simply collect data, AskNicely encourages users to close the feedback loop by responding to customers and making changes based on their input. This focus on actionability is a major selling point for many users, who appreciate the platform's ability to help them improve customer satisfaction and loyalty. Overall, AskNicely is best suited for businesses that are serious about using customer feedback to drive improvements. Its ease of use, powerful reporting, and action-oriented approach make it a valuable tool for companies of all sizes, but particularly those with a customer-centric culture.

Key Features

  • Customizable Surveys: Design and execute surveys for clients after service without logging in or downloading an app. Receive feedback via text, email or browser. 
  • Alerts and Notifications: Automate emails to increase reviews or point customers toward next steps. Send employees push notifications as follow-up reminders. 
  • Employee Appreciation: Reward employees for meeting customer rating targets, allowing them to earn achievements over time. Validate good performance with a personal message from superiors. 
  • Dashboards: Track employee and team growth metrics based on customer experience with team scoreboards. Download and consolidate data and statistics in real time using dashboards. 
  • Analytic Insights: Identify top performers and actions yielding results. View key growth metrics and showcase employee performance using snapshots. Download reports and statistics in real time. 
  • Automated Workflows: Follow up on feedback by setting up rule-based automatic notifications and emails. Prompt employees or customers to take action. 
  • Coaching and Advice: Utilize daily employee check-ins to connect remotely. Set parameters to activate personalized coaching tips based on customer responses. Highlight performance gaps and growth areas in individuals using real-time customer feedback. 
  • Integrations: Integrate survey data with over 40 CRM tools, including HubSpot, Salesforce and Microsoft Dynamics, to streamline customer journeys. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Customers can’t change scores. 
  •  Expensive integrations. 
  •  Complex initial setup. 

Suite Support

Signed-in users can access chat support from 8 a.m. to 6 p.m. PST.

mail_outlineEmail: [email protected].
phonePhone:Information not specified.
schoolTraining:Visit the Help Center for implementation support and FAQs.
local_offerTickets:Submit a ticket and receive an email or chat response.
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