Helpshift Reviews & Pricing

by Helpshift | Founded 2011, San Francisco, California

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features Alternatives

Categories:

Help Desk Software
Customer Experience Software
...

What is Helpshift?

Industry Specialties: Gaming, Fintech, Consumer Services, Financial Services, Manufacturing, Internet

Helpshift is a customer service software designed to streamline and enhance the support experience through automation and AI-driven solutions. It is particularly well-suited for businesses with high volumes of customer interactions, such as mobile app developers and e-commerce platforms, due to its robust in-app messaging and chatbot capabilities. These features allow for efficient handling of common queries, reducing the workload on human agents and improving response times.

Key benefits of Helpshift include its ability to integrate seamlessly with existing CRM systems, providing a unified view of customer interactions. This integration helps in delivering personalized support and maintaining consistent communication across multiple channels. Users appreciate the intuitive interface and the detailed analytics that offer insights into customer behavior and support performance.

Pricing for Helpshift varies based on the number of active users and the specific features required, typically billed on a monthly or annual basis. Compared to similar products, Helpshift is often praised for its ease of use and the effectiveness of its automation tools, which contribute to higher customer satisfaction and operational efficiency.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment i

Based on 28 reviews:

Add your rating:

Product Screenshots and Videos

#62

Helpshift is ranked #62 in the Help Desk Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Get the Report Now

Helpshift Pricing

Based on our most recent analysis, Helpshift pricing starts at $150 (Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $150
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Helpshift is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Helpshift:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Helpshift Benefits and Insights

Why use Helpshift?

Key differentiators & advantages of Helpshift

Improved Customer Satisfaction: Helpshift's automated workflows and AI-driven responses ensure customers receive timely and accurate support, leading to higher satisfaction rates.
Cost Efficiency: By automating repetitive tasks and streamlining support processes, Helpshift reduces the need for extensive human resources, cutting operational costs.
Enhanced Agent Productivity: Helpshift's intuitive interface and robust ticket management system allow support agents to handle more queries efficiently, boosting overall productivity.
Seamless Integration: Helpshift integrates effortlessly with existing CRM systems and other business tools, ensuring a smooth transition and unified customer data management.
Scalability: As your business grows, Helpshift scales with you, accommodating increased customer interactions without compromising service quality.
Data-Driven Insights: Helpshift provides detailed analytics and reporting, enabling businesses to make informed decisions based on customer interaction data and trends.
Omnichannel Support: Helpshift supports multiple communication channels, including in-app messaging, email, and web chat, ensuring customers can reach out through their preferred medium.
Proactive Customer Engagement: Helpshift's proactive messaging capabilities allow businesses to reach out to customers with relevant information before issues arise, enhancing the overall customer experience.
Reduced Response Times: With automated responses and intelligent routing, Helpshift significantly reduces the time it takes to address customer queries, leading to quicker resolutions.
Customizable Workflows: Helpshift allows businesses to tailor workflows to their specific needs, ensuring that the support process aligns perfectly with organizational goals and customer expectations.
Enhanced Security: Helpshift prioritizes data security with robust encryption and compliance with industry standards, ensuring customer information is protected.
Global Reach: Helpshift supports multiple languages and time zones, making it an ideal solution for businesses with a global customer base.
Reduced Churn Rate: By providing exceptional customer support, Helpshift helps businesses retain customers, reducing churn and fostering long-term loyalty.
Personalized Customer Experience: Helpshift's AI-driven insights enable personalized interactions, making customers feel valued and understood.
Continuous Improvement: Helpshift's feedback loops and performance metrics allow businesses to continuously refine their support strategies, ensuring ongoing improvement.

Industry Expertise

Helpshift excels in the customer service industry, particularly in mobile-first environments, gaming, and e-commerce sectors. It is best suited for businesses seeking to enhance user engagement and streamline support through in-app messaging and automation. Companies aiming to provide efficient, scalable customer support while maintaining high user satisfaction will find Helpshift particularly beneficial.

Helpshift Reviews

Average customer reviews & user sentiment summary for Helpshift:

28 reviews

78%

of users would recommend this product

Helpshift has a 'good' User Satisfaction Rating of 78% when considering 28 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Helpshift reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: Users find Helpshift intuitive and easy to navigate, even for those unfamiliar with help desk software. They appreciate the straightforward interface and clear instructions, making it simple to find the information they need.
Comprehensive Knowledge Base: Helpshift's knowledge base is praised for its thoroughness and organization. Users can easily search for answers to their questions and find relevant articles, videos, and FAQs, reducing the need for direct contact with customer support.
Personalized Support: Users appreciate the ability to personalize their support experience with Helpshift. They can choose their preferred communication channels, such as email, chat, or in-app messaging, and receive tailored responses based on their individual needs.
Efficient Ticket Management: Helpshift's ticket management system is highly regarded for its efficiency. Users can easily submit tickets, track their progress, and receive timely updates, ensuring their issues are resolved promptly.

Cons

Limited Customization: Some users have found the platform's customization options to be limited, making it difficult to tailor the Help Center to their specific brand and needs. For example, they may not be able to fully customize the look and feel of the Help Center to match their website's design.
Steep Learning Curve: Setting up and configuring Helpshift can be challenging for some users, especially those who are not familiar with help desk software. This can lead to frustration and a longer time to get up and running.
Limited Reporting Capabilities: Some users have reported that Helpshift's reporting features are not as robust as they would like. For example, they may not be able to generate detailed reports on customer satisfaction or agent performance.
Integration Challenges: Integrating Helpshift with other systems can be difficult for some users. For example, they may encounter issues connecting Helpshift to their CRM or other business applications.

Researcher's Summary:

Can Helpshift shift your customer service into high gear? Recent user reviews suggest that while Helpshift offers a solid approach to modernizing customer support, it may not be the perfect fit for every business. Users praise Helpshift for its user-friendly interface and robust AI capabilities, particularly its ability to improve over time and provide increasingly accurate automated responses. For instance, the "Smart Intents" feature effectively interprets user inquiries and guides them toward relevant solutions, streamlining the support process. However, some users express concerns about Helpshift's limitations in terms of omnichannel support, suggesting that businesses seeking a more comprehensive solution might need to explore alternatives.

Helpshift's strength lies in its specialized focus on in-app support, making it an ideal choice for mid-sized companies prioritizing mobile customer engagement. Its AI-powered features, such as the "AI-Powered Answers" function, excel at scanning knowledge bases to deliver precise and concise solutions directly to users, effectively reducing reliance on human agents. While Helpshift excels in certain areas, its specialized focus may not cater to businesses requiring a broader range of support channels. Ultimately, Helpshift proves most suitable for companies prioritizing efficient and automated in-app support, particularly those seeking to leverage AI for enhanced customer interactions.

Key Features

Notable Helpshift features include:

In-App Messaging: Allows customers to communicate with support directly within the app, providing a seamless user experience.
AI-Powered Bots: Utilizes artificial intelligence to handle common queries and tasks, freeing up human agents for more complex issues.
Automated Workflows: Streamlines repetitive tasks and processes, ensuring efficient case management and faster resolution times.
Multichannel Support: Integrates with various communication channels such as email, web, and social media, offering a unified support experience.
Customizable SDK: Provides a software development kit that can be tailored to fit the specific needs and branding of your app.
Real-Time Analytics: Offers detailed insights and reports on customer interactions, agent performance, and overall support metrics.
Knowledge Base Integration: Allows for the creation and management of a self-service knowledge base, reducing the volume of incoming support requests.
Proactive Support: Enables the sending of proactive messages to users based on their behavior or specific triggers, enhancing customer engagement.
CSAT Surveys: Collects customer satisfaction feedback directly after interactions, providing valuable insights into service quality.
Secure Data Handling: Ensures that all customer data is handled securely, complying with industry standards and regulations.
Multilingual Support: Supports multiple languages, making it easier to provide assistance to a global customer base.
Agent Desktop: A unified interface for agents to manage all customer interactions, cases, and tasks efficiently.
Smart Intents: Uses machine learning to understand the intent behind customer queries, routing them to the appropriate resources or agents.
Custom Bots: Allows businesses to create their own bots tailored to specific workflows and customer needs.
Push Notifications: Sends timely notifications to users about updates or responses to their queries, keeping them informed and engaged.
Omnichannel Ticketing: Consolidates tickets from various channels into a single view, simplifying case management for support teams.
Role-Based Access Control: Provides granular control over who can access and modify different parts of the system, enhancing security and compliance.
API Integrations: Offers robust APIs for integrating Helpshift with other tools and systems, ensuring a cohesive tech ecosystem.
Customizable Dashboards: Allows for the creation of personalized dashboards to monitor key performance indicators and metrics relevant to your business.
Co-Browsing: Enables agents to view and interact with the customer's screen in real-time, facilitating more effective troubleshooting and support.