Survicate Reviews & Pricing
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What is Survicate?
Industry Specialties: Serves all industries.
Survicate Pricing
Based on our most recent analysis, Survicate pricing starts at $53 (Monthly, Freemium).
- Price
- $$$$$
- Starting From
- $53
- Pricing Model
- Monthly, Freemium
- Free Trial
- Yes, Request for Free
Training Resources
Survicate is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for Survicate:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
Survicate Benefits and Insights
Key differentiators & advantages of Survicate
- Highly Customizable: Customize surveys using templates and question types. Change fonts, logos and colors to fit with brand guidelines.
- Save Time: Minimize time spent implementing new feedback software. Collate survey responses from multiple sources in one place and use dashboards to filter and analyze data quickly.
- Reduce Churn: Identify unhappy customers and initiate automated campaigns to address problems.
- Improve Customer Experience: Track trends throughout the customer journey to discover loyalty drivers. Listen to customer responses on product issues and use feedback to make changes.
- Accessible Data: Monitor observations from multiple sources and save feedback quickly with a Google Chrome extension. Transcribe and convert audio responses into text.
- Free Trial: Access 25 survey responses per month with unlimited users, question types, survey channels and multiple integrations using the free plan.
- Quick Implementation: Set up surveys and native integrations in minutes without coding.
Industry Expertise
Survicate Reviews
Based on our most recent analysis, Survicate reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 43 user reviews from 2 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of Survicate reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Cons
Researcher's Summary:
Survicate is a user-friendly platform for gathering and analyzing customer feedback. Users praise its intuitive design and robust features, such as the drag-and-drop survey creator and diverse templates. These features streamline the process of creating and managing surveys, making it a breeze even for those new to such platforms. However, some users have expressed concerns about occasional glitches and limitations in reporting functionalities.
What sets Survicate apart is its focus on ease of use and versatility. It offers multiple survey types and distribution channels, including email, website, in-product, and mobile apps, catering to a wide range of needs. This multi-channel approach allows businesses to reach their customers where they are, maximizing response rates and gathering valuable insights. Compared to competitors like Qualtrics and SurveyMonkey, Survicate is often lauded for its affordability and intuitive interface, making it a popular choice for small and medium-sized businesses. However, larger enterprises with more complex requirements might find Survicate's reporting and analytics features somewhat limited. Overall, Survicate is best suited for businesses seeking a user-friendly and affordable solution to collect customer feedback across various channels. Its intuitive design and versatile features make it a valuable tool for improving customer experience and driving business growth.
Key Features
- Customizable Templates: Create surveys using over 125 templates and 15 question types, including NPS, CSAT and CES. Modify and save custom survey themes. Insert logos and colors in line with branding.
- Dashboards: Monitor survey responses and scores in real time and group answers using word clouds on an intuitive dashboard. Filter responses by dates, question types and survey answers.
- Reports and Analytics: Track and analyze individual responses to better understand feedback. View survey statistics, including completion rates, response rates and impressions. Export data to spreadsheets for further analysis.
- Smart Surveys: Implement conditional logic in surveys and change questions based on current responses. Use custom actions and redirects to point users to the next step.
- Multiple Integrations: Connect data with various native and custom integrations ranging from CRM to analytics and marketing automation.
- Alerts and Notifications: Receive automated reports by email. Notify teams to act on customer feedback with instant alerts on Slack or email.
- Automated Workflows: Set up automated campaigns triggered by customer responses. Follow up with customers individually to take action.
- User Controls: Organize surveys based on project, team or campaign and control who sees survey results by setting permission levels for users.
Limitations
- Lack of multilingual surveys.
- No export features available with the free plan.
- Complex to manage large surveys.