UserTesting Reviews & Pricing

Key Features

• Testing: Connect with customers and gain insights through easy-to-use testing tools. Test prototypes, websites, app designs, campaigns, concepts and more. Provides usability, A/B and information architecture testing. 
  • Customizable Tests: Create customized tests — ask open-ended, multiple-choice and rating scale questions — or launch pre-formatted tests. 
  • Targeting: Target intended audiences via the “My Panel” and “My Recruit” modules. 
  • Tasks: Create and organize tasks in an integrated dashboard with a drag-and-drop interface. 
• Feedback: Receive instant feedback on product issues, advertising campaigns, promotions and brands. Enhance marketing campaigns, gain a competitive edge and boost channel performance by connecting with customers, employees and partners. 
• Integrations: Leverage integrations with other systems and technologies to extend functionality and increase data visibility. 
  • Technical Integrations: Share insights, schedule live conversations, add videos and clips, and launch tests by accessing connections with Jira, Slack, Trello, Outlook and Google Calendar. 
  • Ecosystem: Conduct quantitative studies by integrating with Qualtrics, SurveyMonkey and Medallia. Design prototypes through Adobe XD, InVision, Sketch and Figma. Transform data into insights via Adobe Analytics, Google Analytics and Pendo. 
• Mobile Testing: Run customizable mobile tests to improve experiences and uncover insights on app abandonment and usage. Conduct tests on iOS and Android mobile devices and tablets. Test unreleased and live apps, mobile prototypes and AR/VR and web-based experiences. Leverage the tester’s camera and use the full-screen recording solution to get direct feedback. 
• Video Interviews: Schedule instant one-on-one interviews with target customers through a live conversation module. Ask follow-up questions, note important details and pick up non-verbal cues. Supports multiple time zones, screen sharing and recording. 
• Customer Network: Get access to diverse and vetted customer groups through the contributor network. Select audience demographically using advanced targeting. 
• Security: Protect data with 256-bit AES encryption and Amazon Web Services, which also offers property data storage. Provides disaster recovery, service authentication, restricted access and single sign-on options. 

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