Dentrix Reviews & Pricing

by Henry Schein | Founded 1985, American Fork, UT

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Overview Pricing Benefits Reviews Features

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What is Dentrix?

Industry Specialties: Dental

Dentrix is a web-based practice management platform for dentists, which integrates its services with top providers of dentistry-aiding technologies. It contains multiple modules to streamline practice operations and can be deployed across various operating systems.

Its capabilities include business and clinical management, patient communications, billing/collections and staff training/education.

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User Sentiment

Based on 398 reviews:

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Dentrix Pricing

Based on our most recent analysis, Dentrix pricing starts at $500 (Monthly).

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Starting From: $500
Pricing Model: Monthly
Free Trial: No

Training Resources

Dentrix is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Dentrix:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Dentrix Benefits and Insights

Why use Dentrix?

Key differentiators & advantages of Dentrix

Streamlined Scheduling: Dentrix optimizes dental office operations by simplifying the appointment scheduling process, allowing staff to efficiently manage patient appointments and reduce wait times.
Enhanced Patient Communication: The software facilitates improved communication with patients through automated reminders and confirmations, helping to decrease missed appointments and enhance patient satisfaction.
Comprehensive Patient Records: Dentrix provides a centralized platform for storing detailed patient records, including medical history, treatment plans, and billing information, ensuring easy access and management.
Improved Billing and Collections: With Dentrix, dental practices can streamline their billing processes, from insurance claims management to payment processing, leading to faster reimbursements and improved cash flow.
Advanced Reporting Capabilities: The software offers robust reporting tools that enable practices to analyze business performance, track patient retention rates, and identify opportunities for growth and improvement.
Integrated Imaging Solutions: Dentrix integrates with digital imaging systems, allowing for seamless access to patient X-rays and images directly from the patient’s chart, enhancing diagnostic and treatment planning efficiency.
Customizable Treatment Planning: The platform allows for the creation of personalized treatment plans that can easily be adjusted and presented to patients, facilitating better treatment acceptance rates.
Secure Data Management: Dentrix prioritizes the security of patient data with comprehensive data encryption and backup solutions, ensuring compliance with HIPAA and other regulatory standards.
Mobile Accessibility: With mobile access features, dental professionals can view schedules, patient information, and essential practice metrics from anywhere, enhancing flexibility and responsiveness.
Time-Saving Automation: Dentrix automates routine tasks such as appointment reminders, insurance eligibility checks, and recall management, allowing staff to focus on patient care and other high-value activities.
Scalability: The software is designed to grow with your practice, offering scalable solutions that can accommodate the expanding needs of your business without sacrificing performance or reliability.
Enhanced Patient Experience: By streamlining operations and improving communication, Dentrix helps practices offer a more personalized and efficient service, leading to higher patient satisfaction and loyalty.
Professional Support and Training: Dentrix provides comprehensive support and training resources, ensuring that practices can maximize the use of the software and address any issues promptly.

Industry Expertise

Dentrix is a comprehensive practice management software designed specifically for dental offices. It offers a wide range of features to streamline operations, including appointment scheduling, patient records management, billing, and insurance processing. Dentrix is well-suited for dental practices of all sizes, from solo practitioners to large group practices.

Dentrix Reviews

Average customer reviews & user sentiment summary for Dentrix:

398 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Dentrix reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Insurance Management: Dentrix helps to simplify the insurance process, from eligibility verification and claims submission to tracking and posting payments.
Comprehensive Patient Charting: The software offers robust charting capabilities, allowing dental professionals to efficiently document patient information, treatment plans, and clinical notes.
Efficient Scheduling and Appointment Management: Dentrix provides tools for scheduling appointments, managing patient flow, and sending automated appointment reminders, which can help reduce no-shows and improve overall efficiency.
Integrated Imaging and Digital Radiography: Dentrix often integrates with digital imaging systems, enabling dentists to capture, store, and view radiographs directly within the software.
Reporting and Analytics: The software offers various reporting and analytics tools to help dental practices track key performance indicators, monitor financial health, and gain insights into practice operations.

Cons

Steep Learning Curve: The software's extensive features and functionalities can be overwhelming for new users, requiring significant time investment to master.
Cost: Dentrix is a premium dental software with a higher price point compared to some competitors, which may be a barrier for smaller practices or those with budget constraints.
Integrations: Integrating Dentrix with other software or systems used in a dental practice can sometimes be challenging, requiring additional configuration or customization.
Support: While Dentrix offers customer support, some users have reported experiencing long wait times or difficulty resolving complex issues promptly.

Researcher's Summary:

Over the past year, Dentrix has been consistently praised for its comprehensive suite of features tailored specifically for dental practices, distinguishing itself from competitors with its robust scheduling, billing, and electronic health record management capabilities. Users have highlighted the software's ability to streamline operations, from appointment setting to insurance claim processing, as a significant strength. However, some users have pointed out that the learning curve can be steep for new staff members, and the initial setup process may require more time and resources than anticipated. This contrasts with some simpler, more intuitive platforms that trade off depth for ease of use.

Another point of contention has been the software's cost, with some users feeling that the price point is high, especially for smaller practices. Despite this, many argue that the investment pays off in the long run due to Dentrix's efficiency gains and the potential for reducing administrative overhead. Unique to Dentrix, its integration capabilities with various dental imaging software and third-party applications have been lauded, offering a level of interoperability that is not always found in similar products. This feature is particularly important for practices looking to maintain a high degree of customization and flexibility in their operations.

Dentrix is most suited for medium to large dental practices that require a comprehensive, all-in-one solution to manage their operations efficiently. Its depth and breadth of features, while requiring a commitment to master, offer significant advantages in terms of streamlining practice management and enhancing patient care. For practices prioritizing growth and scalability, Dentrix provides a solid foundation to build upon, despite the initial investment and learning curve. Smaller practices might weigh the cost-benefit more carefully, but for those looking to expand, Dentrix presents a compelling option.

Key Features

Business Management: Includes tools like Dentrix Daily Huddle, practice advisor, management reports and office manager that streamline administrative tasks, gather and analyze data to create reports and help users run their business.
Clinical Tools: Helps achieve clinical efficiency with features like Dentrix Smart Image (2D and 3D imaging software), periodontal charting, 3D clinical charting, treatment plans and automated progress notes.
Patient Communication: Makes it easier to reach patients for appointments, with automatic reminders, electronic confirmations and automated year-round phone calls, text messages and emails.
Billing and Collections: Optimizes the billing process and ensures speedy payments from patients and insurance providers with Dentrix eClaims (automated e-claim generation and submission), insurance manager, card payment manager and Dentrix QuickBill (automated statements and invoices).
Product Integration: Integration with multiple leading dental solution providers via the Dentrix Connected system, allowing the safe and efficient purchase and implementation of IT hardware, dental equipment, network systems, data security and antivirus systems and more.

Suite Support

Customer support is available via phone, email, online chat, remote assistance and through an inbuilt support system in the software. For users who do not sign up for a Customer Service Plan, it offers support at a rate of $179.95 per incident. The website also provides training resources, data conversion help, software updates and a suggestion box. Customer support hours are 6 a.m. — 5 p.m. (MST) on Mondays through Thursdays and 6 a.m. — 4 p.m. (MST) on Fridays.

Email: [email protected].

Phone: (800) 336-8749 (US) and (800) 561-2983 (Canada).

Training: The software has inbuilt training and education modules to help train users and staff to best use the software, stay updated with the best modern dental practice management processes via online tutorials, training seminars and in-office training from certified experts.

Tickets: Not specified.