FieldEdge Reviews & Pricing

by FieldEdge | Founded 1980, Fort Myers, FL

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Categories:

Dispatch Software
Carpet Cleaning Software
Cleaning Service Software
Field Service Management Software
GPS Tracking Software
HVAC GPS Tracking Software
HVAC Software
Job Management Software
Job Scheduling Software
Lawn Care Software
Locksmith Software
Pest Control Software
Plumbing Software
Pool Service Software
Routing Software
Service Scheduling Software
...

What is FieldEdge?

Industry Specialties: Service

FieldEdge, formerly dESCO, is a cloud-based solution that offers scheduling and transportation, payments, flat rate and ESC capabilities. It enables contractors to track, manage and streamline operations in real time. Its in-office inclusions include a smart dashboard with work order details and map-based scheduling.

Its performance dashboards offer in-depth sales insights and service agreements, program management, automated agreements and technician profitability modules. It assists with customer management and QuickBooks integration and provides on-field resources like price presentation, quotes and invoicing and a mobile CRM.

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User Sentiment i

Based on 596 reviews:

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#12

FieldEdge is ranked #12 in the Dispatch Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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FieldEdge Pricing

Based on our most recent analysis, FieldEdge pricing starts at $100 (Per User, Monthly).

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Starting From: $100
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

FieldEdge is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FieldEdge:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FieldEdge Benefits and Insights

Why use FieldEdge?

Key differentiators & advantages of FieldEdge

Streamlined Operations: FieldEdge simplifies the management of dispatch tasks, enabling businesses to efficiently allocate resources and respond to service requests promptly, leading to improved operational efficiency.
Enhanced Customer Satisfaction: By ensuring timely and effective service delivery, FieldEdge helps businesses meet customer expectations, fostering loyalty and encouraging positive reviews.
Increased Productivity: Automating scheduling and dispatch processes reduces manual effort, allowing staff to focus on higher-value activities and complete more tasks in less time.
Real-Time Visibility: FieldEdge provides real-time updates on job status and technician locations, enabling better decision-making and the ability to address issues as they arise.
Improved Communication: The software facilitates seamless communication between dispatchers, technicians, and customers, ensuring everyone is informed and reducing the likelihood of misunderstandings.
Comprehensive Reporting: With FieldEdge, businesses can generate detailed reports on various aspects of their operations, such as job completion rates and technician performance, aiding in strategic planning and performance improvement.
Scalability: FieldEdge is designed to grow with your business, easily accommodating an increasing volume of service requests and expanding service offerings without compromising on performance.
Cost Savings: By optimizing dispatch operations and reducing the need for manual intervention, FieldEdge helps businesses save on labor costs and minimize errors that could lead to costly rework.
Enhanced Professional Image: Utilizing a sophisticated tool like FieldEdge can enhance a business's professional image, instilling confidence in customers and setting the company apart from competitors.
Regulatory Compliance: FieldEdge helps ensure that businesses comply with industry standards and regulations by maintaining accurate records and facilitating adherence to best practices.

Industry Expertise

FieldEdge specializes in providing comprehensive software solutions tailored for the home service industry, particularly focusing on HVAC, plumbing, and electrical service companies. Its industry expertise lies in understanding the unique operational challenges and workflow requirements of these sectors, enabling businesses to streamline their processes, from dispatching and scheduling to invoicing and customer management. FieldEdge is best suited for service contractors looking for an all-in-one solution to optimize their operations, enhance customer satisfaction, and drive growth.

FieldEdge Reviews

Average customer reviews & user sentiment summary for FieldEdge:

596 reviews

85%

of users would recommend this product

FieldEdge has a 'great' User Satisfaction Rating of 85% when considering 596 user reviews from 3 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of FieldEdge reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Scheduling and Dispatching: FieldEdge simplifies the process of scheduling jobs and dispatching technicians, ensuring efficient use of resources and timely service delivery. Users appreciate the ability to track job progress, technician locations, and customer information in real-time, leading to improved communication and coordination.
Enhanced Customer Management: The platform offers robust customer management features, allowing businesses to maintain detailed customer profiles, track service history, and manage communication effectively. This comprehensive view of customer interactions helps build stronger relationships and improve customer satisfaction.
Mobile Accessibility: FieldEdge's mobile app empowers technicians with on-the-go access to job details, customer information, and invoicing capabilities. Technicians can update job statuses, capture signatures, and process payments directly from their mobile devices, increasing productivity and reducing paperwork.
Improved Financial Management: FieldEdge facilitates efficient financial management by providing tools for invoicing, payment processing, and expense tracking. Users can generate invoices, accept payments, and monitor expenses, streamlining financial operations and improving cash flow.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing insights into key business metrics such as job performance, technician productivity, and customer satisfaction. These insights enable data-driven decision-making and help identify areas for improvement.

Cons

Limited Customization: FieldEdge's interface and workflow might feel rigid and lack the flexibility for extensive customization to fit specific business processes, especially for dispatch-heavy operations with unique requirements.
Mobile App Functionality: The mobile app, while functional, may not have the full feature parity with the desktop version, potentially hindering field technicians' efficiency and access to information on the go.
Learning Curve: FieldEdge can have a steeper learning curve compared to simpler solutions, requiring more time investment for users to become proficient, which might impact productivity during the initial adoption phase.
Integrations: While FieldEdge offers integrations, the range and depth of integrations with other software tools businesses might be using could be limited, potentially creating data silos and hindering workflow efficiency.

Researcher's Summary:

FieldEdge users frequently highlight its scheduling and dispatching capabilities as major strengths. The software's ability to optimize routes and track technicians in real-time helps businesses boost efficiency and keep customers informed. Its integration with QuickBooks is also a significant advantage, streamlining accounting processes. However, some users find the mobile app's interface clunky and occasionally unreliable. Compared to competitors like ServiceTitan and Housecall Pro, FieldEdge offers a more comprehensive range of features but at a higher price point. This makes it ideal for larger, established businesses with complex operations that require robust functionality. Smaller companies or startups with tighter budgets might find more value in simpler, more affordable options. Ultimately, FieldEdge empowers field service businesses to elevate their game by centralizing operations and enhancing communication, but its cost and complexity should be carefully considered.

Key Features

Scheduling and Dispatch: Assign the right individual for jobs with location and skill set-based recommendations. The capacity planner helps schedule customer appointments and optimize technician routes. Update tech status in real time, add changes to dashboards from anywhere and send automatic customer updates through emails, calls and texts.
Performance Dashboard: Offers overviews of actual vs. planned sales performances, due and expiring service agreements and ticket value, including average job profitability. Enables managers to coach sales representatives using call performance metrics and audio recordings.
Customer Management: Supports effective customer management with saved details, calls, images, equipment used and their histories. Allows clients to identify customers using aging assets to boost equipment replacement prospects.
QuickBooks Integration: Provides seamless integration with QuickBooks solutions with inventory management and live integration capabilities. Transactional data flows directly to QuickBooks. Eliminates double entries to avoid accounting errors. Enables inventory tracking and management from warehouses to work orders.
Service Agreements: Bill all jobs and track any service agreement. Sends automatic invoices and reminders to customers, boosts recurring income and enables quick payment collection. Offers program management to automate agreements.
Price Presentation: Assists sales team through price books to strengthen quantitative and qualitative sales. Technicians can edit products and services from invoices or quotes through mobile devices.
Quotes and Invoicing: Reduces payment duration and helps identify top performers. Send invoices and simplify payment processes for customers via multiple options.
Mobile CRM: Automatically notifies customers about technician arrival via voicemail, emails or texts. Create orders and dispatch field technicians through mobiles. Displays equipment and customer history and sends regular alerts and reminders to dispatch boards.