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What is ITS Dispatch?

Industry Specialties: Serves all industries

ITS Dispatch, a cloud-based system by Truckstop.com, offers comprehensive freight broker and trucking solutions to small and mid-sized companies in North America. It provides dedicated inclusions for carriers, brokers and shippers. Its capabilities include factoring, TMS, load board, rate analytics, onboarding, load tracking, insurance and pay.

It offers spot market insights that consist of comprehensive weekly wellness reports, including predictions and capacity, lane data, equipment, trusted names and partners based on historical and current market analysis.
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#7

ITS Dispatch is ranked #7 in the Dispatch Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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ITS Dispatch Pricing

Based on our most recent analysis, ITS Dispatch pricing starts at $75 (Monthly).

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Starting From
$75
Pricing Model
Monthly
Free Trial
No

Training Resources

ITS Dispatch is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ITS Dispatch:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ITS Dispatch Benefits and Insights

Why use ITS Dispatch?

Key differentiators & advantages of ITS Dispatch

  • Increased Efficiency: Streamline dispatch operations by automating routine tasks, reducing manual entry errors and saving valuable time.
  • Enhanced Communication: Improve coordination between dispatchers, drivers, and clients with real-time updates and notifications.
  • Cost Savings: Optimize routes and schedules to minimize fuel consumption and reduce operational costs.
  • Better Resource Management: Allocate resources more effectively by tracking vehicle availability and driver hours, ensuring optimal utilization.
  • Improved Customer Service: Provide accurate delivery estimates and real-time tracking information to customers, enhancing their experience and satisfaction.
  • Regulatory Compliance: Maintain compliance with industry regulations by automatically logging hours of service and other required data.
  • Data-Driven Decisions: Leverage detailed reports and analytics to make informed decisions and identify areas for improvement.
  • Scalability: Easily scale operations to accommodate business growth without significant increases in overhead or complexity.
  • Reduced Paperwork: Transition to digital records, reducing the need for physical paperwork and simplifying document management.
  • Enhanced Security: Protect sensitive information with robust security measures, ensuring data integrity and confidentiality.
  • Customizable Solutions: Tailor the software to meet specific business needs, ensuring it aligns perfectly with operational workflows.
  • Real-Time Visibility: Gain instant access to the status of shipments, vehicles, and drivers, allowing for proactive management and quick issue resolution.
  • Integration Capabilities: Seamlessly integrate with other business systems such as accounting and CRM, creating a unified operational ecosystem.
  • Driver Satisfaction: Simplify driver tasks with user-friendly interfaces and clear instructions, leading to higher job satisfaction and retention.
  • Environmental Impact: Reduce carbon footprint by optimizing routes and minimizing unnecessary travel, contributing to sustainability efforts.

Industry Expertise

ITS Dispatch is tailored for small to mid-sized trucking companies and freight brokers, offering industry-specific expertise in streamlining operations and improving efficiency. It is best suited for businesses looking to enhance their dispatching, load management, and administrative tasks without the complexity of larger, more cumbersome systems. The software's user-friendly interface and specialized features make it an ideal choice for those seeking to optimize their logistics and transportation management processes.

ITS Dispatch Reviews

Average customer reviews & user sentiment summary for ITS Dispatch:

User satisfaction level icon: great

292 reviews

88%

of users would recommend this product

ITS Dispatch has a 'great' User Satisfaction Rating of 88% when considering 292 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of ITS Dispatch reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Easy to Use: Users consistently praise the intuitive interface, making it simple to navigate and manage tasks, even for those new to dispatch software.
  • Real-Time Tracking: The ability to track vehicles and drivers in real-time is a major advantage, allowing for efficient route planning and quick responses to unexpected situations.
  • Automated Dispatching: ITS Dispatch's automated features, such as automatic route optimization and driver assignment, save time and reduce manual errors, leading to smoother operations.
  • Excellent Customer Support: Users consistently highlight the responsiveness and helpfulness of the ITS Dispatch support team, providing timely assistance when needed.

Cons

  • Limited Customization: Some users have reported that ITS Dispatch lacks the flexibility to tailor the system to their specific needs, such as creating custom fields or workflows. This can lead to inefficiencies and frustration, especially for organizations with unique processes.
  • Clunky Interface: The user interface has been criticized for being outdated and difficult to navigate. This can make it challenging for users to find the information they need quickly and efficiently, leading to wasted time and frustration.
  • Lack of Mobile Optimization: ITS Dispatch's mobile app is not as robust as its desktop counterpart, making it difficult for technicians to access and manage tickets on the go. This can be a major inconvenience for field technicians who rely on mobile devices for their work.
  • Poor Reporting Capabilities: Some users have expressed dissatisfaction with the reporting features, finding them limited and difficult to use. This can make it challenging to track key metrics and make informed decisions about service delivery.

Researcher's Summary:

User reviews from the past year present a mixed bag. Some users praise ITS Dispatch for its user-friendly interface and comprehensive suite of features, particularly highlighting its ability to streamline dispatching, scheduling, and load tracking. They also appreciate the detailed reporting module, which provides valuable insights into fleet performance. However, other users express concerns about the software's inflexibility and limitations in operational workflow. For instance, they point out that the check call and follow-up options for loads are quite basic. One user even went as far as to say, "They have not put forth the effort to maintain the system. I need an alternative :(" This suggests that ITS Dispatch might not be keeping pace with the evolving needs of its users. Overall, ITS Dispatch appears to be a suitable option for smaller trucking companies or brokerages with relatively straightforward operations. However, larger enterprises with more complex workflows might find its limitations restrictive.

Key Features

  • Load Board: Provides various load boards, including box truck, cargo and dry van, expedited, flatbed, heavy haul, LTL, refrigerated and more to suit user-specific needs. 
  • Factoring: Receive same-day payments after invoice verification. Offers flat rates with full-service billing, flexible cancellation, non-recourse factoring with no minimum volume requirements. Allows paperwork scanning anytime with Android and iOS support. 
  • TMS: Offers three plans that include Owner-Operator (for one to two trucks), Carrier and TMS Carrier Pro (for unlimited trucks). Enables single-click creation for invoices and driver settlements, automates IFTA reporting, simplifies load confirmations and provides preventative maintenance, driver messaging, private labeling and sales management capabilities. 
  • Pay: Facilitates search for payment history, including previous payments and those scheduled for quick pay. Provides a payment platform where carriers and shippers can check load details such as origin/destination, load ID and invoice and payment date. Capabilities are accessible via web browsers, Android and iOS devices. 
  • Insurance: Offers per-load cargo insurance coverage for full truckload and LTL carriers. Includes several insurance types such as errors and omissions, contingent auto liability and contingent cargo. 
  • Rate Analysis: Receive and compare benchmark rates to make better deals. Easily integrates with any API or TMS solution, with quick and reliable rate data for imports and exports. 

Suite Support

Hands-on support is available for users via co-browsing sessions available on the website's support tab.

mail_outlineEmail: [email protected].
phonePhone: +1 (888) 338-9656 (Ext. 2) from 9:00 a.m. to 5:00 p.m. ET, Monday to Friday.
schoolTraining: Navigate to training resources on the website for member online training.
local_offerTickets: Login with credentials to raise a ticket.
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