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What is M-Files?

Industry Specialties: Serves all industries

M-Files is a document management software that helps businesses organize, manage, and track their documents. It provides a centralized repository for all documents, making them easily accessible to authorized users. M-Files is most suited for businesses that need to improve their document management processes and increase collaboration among employees.

Some of the key benefits of using M-Files include improved document organization, increased productivity, enhanced security, and better compliance. Popular features of M-Files include its intuitive user interface, powerful search capabilities, and integration with other business applications. Compared to similar products, M-Files is known for its ease of use, flexibility, and scalability.

M-Files offers a range of pricing options to suit different business needs. The price range typically varies depending on the number of users, the level of support required, and the specific features needed. Payment is typically made on an annual or monthly basis.

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#6

M-Files is ranked #6 on the top 10 CMS Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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M-Files Pricing

Based on our most recent analysis, M-Files pricing starts at $20 (Per User. Monthly).

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Starting From
$20
Pricing Model
Per User. Monthly
Free Trial
No

Training Resources

M-Files is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for M-Files:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

M-Files Benefits and Insights

Why use M-Files?

Key differentiators & advantages of M-Files

  • Centralized Document Repository: M-Files consolidates all your documents and information into a single, secure location, eliminating the need for multiple storage systems and reducing the risk of data loss.
  • Improved Collaboration: M-Files enables seamless collaboration by allowing multiple users to access and edit documents simultaneously, ensuring everyone is working on the most up-to-date version.
  • Enhanced Security: M-Files provides robust security measures to protect your sensitive data, including access control, encryption, and audit trails, ensuring compliance with industry regulations.
  • Increased Productivity: M-Files streamlines document management processes, reducing the time spent searching for and retrieving information, allowing you to focus on more strategic tasks.
  • Improved Decision-Making: M-Files provides a comprehensive view of your documents and information, enabling you to make informed decisions based on accurate and up-to-date data.
  • Reduced Costs: M-Files eliminates the need for physical storage, reduces IT maintenance costs, and improves efficiency, resulting in significant cost savings.
  • Enhanced Compliance: M-Files helps organizations meet regulatory compliance requirements by providing a centralized repository for all documents, ensuring easy access to audit trails and supporting e-discovery processes.
  • Scalability and Flexibility: M-Files is highly scalable, allowing you to manage large volumes of documents and adapt to changing business needs, ensuring a future-proof solution.
  • Improved Customer Service: M-Files provides a central repository for customer-related documents, enabling quick and efficient access to information, resulting in enhanced customer satisfaction.
  • Streamlined Business Processes: M-Files integrates with other business systems, such as ERP and CRM, automating document-related tasks and streamlining business processes.

Industry Expertise

Ideal for mid-sized and large B2B companies, especially those dealing with high volumes of documents.

M-Files Reviews

Average customer reviews & user sentiment summary for M-Files:

User satisfaction level icon: great

848 reviews

88%

of users would recommend this product

M-Files has a 'great' User Satisfaction Rating of 88% when considering 848 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of M-Files reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Intuitive Interface: Users appreciate M-Files' user-friendly interface, which makes it easy to navigate, find documents, and manage permissions.
  • Centralized Document Repository: M-Files consolidates documents from various sources into a single, organized repository, providing a central hub for document management.
  • Metadata-Driven Organization: M-Files allows users to define custom metadata fields, enabling them to categorize and organize documents based on specific criteria, enhancing searchability and retrieval.
  • Version Control and Collaboration: M-Files' version control system ensures that users always have access to the latest document versions, while its collaboration features facilitate seamless document sharing and editing.
  • Integration with Business Applications: M-Files integrates with popular business applications such as Microsoft Office, Outlook, and SharePoint, streamlining document management workflows.

Cons

  • Steep Learning Curve: M-Files' complex interface and feature-rich environment can be overwhelming for users, especially those new to document management systems.
  • Limited Customization: While M-Files offers some customization options, users have reported that it falls short in meeting specific business requirements and workflows.
  • Performance Issues: Some users have experienced performance issues, such as slow loading times and occasional crashes, particularly when working with large document sets.
  • Integration Challenges: Integrating M-Files with other business applications can be complex and time-consuming, requiring significant technical expertise.
  • Costly Implementation: M-Files' pricing model and implementation costs can be a deterrent for organizations with limited budgets.

Researcher's Summary:

M-Files has received positive user reviews over the past year, with many praising its user-friendly interface, robust search capabilities, and seamless integration with other applications. Users have also highlighted its ability to manage large volumes of documents efficiently, making it a popular choice for businesses of all sizes.

Compared to similar products, M-Files stands out for its metadata-driven approach, which allows users to organize and retrieve documents based on their content rather than their location. This feature is particularly valuable for businesses that need to quickly access specific information from a large document repository. Additionally, M-Files' ability to automate document workflows and its support for mobile devices make it a versatile solution for businesses with complex document management needs.

Overall, M-Files is a highly recommended document management software for businesses that prioritize ease of use, robust search capabilities, and seamless integration with other applications. Its metadata-driven approach and automation features make it an ideal choice for businesses that need to manage large volumes of documents efficiently and effectively.

Key Features

  • Content Management: Access content like documents, emails, order numbers, client information and project details even when stored in different systems. Reduce the risk of file duplication or simultaneous file revision with greater content visibility and intelligent collaboration tools. 
  • Project Management: Efficiently manage project estimates, schedules, reports and deliverables stored in different folders and systems. Files are automatically updated to the latest versions, ensuring everyone is on the same page. 
  • Document Management: Sort documents by type and track file activity. Allow employees to search for documents from any device, regardless of the location. 
  • Workflow Automation: Set systems to automatically follow company procedures. Search and find information from any stage of work to shorten audit cycles. 
  • Content Collaboration: Use metadata and AI to locate documents and share them internally and externally through secure file-sharing. Invite clients to collaborate on relevant files from anywhere. Provide social and chat features via Hubshare. Approve, co-author or sign updated versions of files with clients. 
  • Compliance Enforcement: Ensure all employees, offices and work projects conform to organizational policies and practices. Automate data retention across files and teams. Provide role-based access to users to avoid data leakage. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Complicated admin tools. 
  •  Clunky user interface. 
  •  Occasional glitches in file classification. 
  •  Synchronization issues can occur if the network is slow. 

Suite Support

mail_outlineEmail: [email protected].
phonePhone: +1 800.224.4074.
schoolTraining: Not available.
local_offerTickets: Available on the website.
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